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Guest Housing FAQ

What if I get locked out of my room?

  • Guests can notify the student staff at the front desk for lockouts and they will be assisted.

What if I lose my key or access card?

  • For a missing key or access card, please notify our student staff at the front desk to fill out a Lost Key Agreement form. Please note there is a charge of $115 associated with lost keys. Your new key should be available in 24 to 48 business hours. Until your key is ready, a loaner key will be issued, if available, or a staff member will assist you with your room access needs.

What time do I check out?

  • Guests can check out at noon on the last day of their stay

What if the guest would like to change the length of their stay?

  • In the event that a guest requests to extend their stay at University Lofts, guests should contact their sponsoring department and a new reservation form will need to be completed. 

Can I get new linens?

  • University Lofts does not provide new linens for guests.


Do I have to pay for laundry?

  • No, the laundry facilities at University Lofts are free for guests. All you need to bring is your laundry detergent, fabric softener, dryer sheets, etc. You can also set up text alerts on to be notified when your wash/dry cycles are complete.

Can I have a pet?

  • Only university registered emotional support animals are permitted with prior authorization.

How do I use the TV?

Where can I dispose of my trash?

  • Guests can dispose of their trash in the laundry rooms and trash rooms, located on the Central-East and North-West corners (floors 2 -10). 

How can I put in a maintenance request?

  • Guests should notify the student staff at the front desk for assistance.

How do I receive mail?

  • The department of UH Delivery Services will receive and deliver all of your incoming mail. You will be issued a number for your mailbox and you can pick up the mailbox key from the student staff at the front desk of University Lofts. 
  • Below is the correct address format you should give out to receive your mail.
    Full Name
    UL, mailbox number
    4700 Calhoun Rd
    Houston, TX 77204-7004
  • For more information, please see the Conference/Guest Housing Delivery Services Agreement Form