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Reasonable Workplace Accommodations for Employees With Disabilities

View PDF Reasonable Workplace Accommodations for Employees With Disabilities Policy (SAM 02.E.09)


SECTION: Human Resources

NUMBER: 02.E.09

AREA: Miscellaneous Benefits

SUBJECT: Reasonable Workplace Accommodations for Employees With Disabilities


The University of Houston System (the “System”) adheres to the mandates of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the ADA Amendments Act of 2008, and the Texas Commission on Human Rights Act, as applicable. The System has developed this Reasonable Workplace Accommodations for Employees with Disabilities Policy to assist with the submission and processing of workplace accommodation requests.

This policy applies to applicants and employees of the System and/or its Universities ("University”) who have a disability as defined by this policy, as well as federal and state law.


It is the policy of the System that all qualified employees with disabilities are afforded equal employment opportunity in compliance with federal and state laws. The System, in keeping with its values and goals, provides reasonable workplace accommodations to employees with disabilities.

The policy of the System is to ensure equal opportunity in all its educational programs and activities, and all terms and conditions of employment without regard to age, race, color, disability, religion, national origin, veteran status, genetic information, sex (including pregnancy), sexual orientation, gender identity, or gender expression except where such a distinction is required by law. For the System’s Official NonDiscrimination Statement, see SAM.01.D.05 – Equal Opportunity and NonDiscrimination Statement.   


A. ADA Coordinator - The individual who has been appointed by the System or University as the person responsible for ensuring that the System or University is in compliance with the provisions of this policy.

B. Essential Functions - Job tasks that are fundamental, not marginal, to the performance of the position.
An employee’s physical presence at the work site is presumed to be an Essential Function of the job unless otherwise noted in the job description. An employee requesting to work from home has the burden of rebutting this presumption.

C. Genetic Information - An individual’s family medical history, the results of an individual’s or family member’s genetic tests, the fact that an individual or an individual’s family member sought or received genetic services, and genetic information of a fetus carried by an individual or an individual’s family member; or an embryo lawfully held by an individual or family member receiving
assistive reproductive services.

D. Licensed Health Care Practitioner - An individual who has successfully completed a prescribed program of study in a health field and who has obtained a license or certificate indicating their competence to practice in that field.

E. Major Life Activity - An activity that is considered important for living and that the average individual can perform with little or no difficulty. Major life activities include, but are not limited to, walking, talking, eating, sleeping, seeing, hearing, breathing, learning, working, standing, lifting, bending, reading, concentrating, thinking, communicating, caring for oneself, or the operation of a
major bodily function (including, but not limited to, functions of the immune system, normal cell growth, digestive, bowel, bladder, neurological, brain, respiratory, circulatory, endocrine, and reproductive functions).

F. Person with a Disability - An employee with a physical or mental impairment who, as a result of such impairment, is substantially limited in performing one or more major life activities. This includes employees who not only have the impairment, but also employees who have a “record of” such an impairment. This also includes employees who have been “regarded as” having such an impairment; however, an individual who is considered a person with a disability solely on the basis of being “regarded as” having a disability is not entitled to a reasonable accommodation.

G. Qualified Person with a Disability - An employee who meets the definition of a Person with a Disability and who also possesses the skills, experience, knowledge, and educational, licensing and other job requirements of a position they presently hold or will hold and who, with or without a reasonable workplace accommodation, can perform the essential functions of that position.

H. Reasonable Accommodation - A reasonable adjustment or modification in the work environment or in the manner a job or position held is customarily performed, that enables a Qualified Person with a Disability to perform the Essential Functions of that position, so long as it does not create an undue hardship to the System or University. An individual who is considered a Person with a Disability solely on the basis of being regarded as having a disability is not entitled to a Reasonable Accommodation.

I. Substantial Limitation - An impairment or restriction whereby an individual cannot perform one or more Major Life Activity(ies), or is hindered as to the condition, manner, or duration under which an individual can perform one or more Major Life Activity(ies), as compared to the average individual in the general performance of the affected activity or activities.   


Each University shall appoint an ADA Coordinator to serve the following functions:

A. Serve as a point of contact for the institution’s community regarding reasonable workplace accommodations;
B. Facilitate the workplace accommodations request process;
C.Maintain the records of associated workplace accommodation requests;
D. Comply with all other aspects of this policy.   


5.1 Confidentiality - RRecords or information obtained by the ADA Coordinator as part of the accommodation request process that reflect diagnosis, evaluation, or treatment of an employee’s medical or mental health condition are confidential and shall be maintained by the ADA Coordinator in a separate file. Such records or information shall be shared with only those employees who the ADA Coordinator and/or the System General Counsel or their designee determines have a “need to know” such information and/or the content of such records in order to implement the workplace accommodation process, and shall not otherwise be released to anyone except as required bylaw. 

5.2. Information obtained by the ADA Coordinator during the accommodation request process is not obtained as part of psychological counseling services and is not subject to the confidentiality regulations applicable to such counseling services.  


6.1 Step One: Request

A request for a reasonable workplace accommodation should begin with the employee. The employee should contact the ADA Coordinator to obtain and thereafter complete the Request for Workplace Accommodation form. The ADA Coordinator will notify the supervisor of the request and maintain the original completed form. Supervisors who receive a request for an accommodation from an employee shall immediately notify the ADA Coordinator. 

6.2 Step Two: Medical Certification/Documentation of Disability

A. Documentation of a disability will be required when a disability and/or need for a workplace accommodation is not obvious. Unless the disability and/or need for a workplace accommodation is obvious, the ADA Coordinator shall provide the employee with a copy of their job description, an Authorization for Release and Disclosure of Medical Information form, and a Medical Inquiry form to be completed by the employee’s Licensed Health Care 

B. The Medical Inquiry form will instruct the employee’s Licensed Health Care Practitioner to refrain from providing any Genetic Information, as defined in this policy, in completing the form.

C. The employee or their Licensed Health Care Practitioner shall submit the Medical Inquiry form and the Authorization for Release and Disclosure of Medical Information form to the ADA Coordinator. The employee’s Request for Workplace Accommodation, Medical Inquiry form and other related documents shall be maintained by the ADA Coordinator.

D. The ADA Coordinator will review the medical documentation provided by the employee’s Licensed Health Care Practitioner to determine if the employee qualifies as a Person with a Disability.

E. If the information provided by the employee and the medical documentation provided by the employee’s Licensed Health Care Practitioner indicates that the employee is not able to perform the Essential Functions of their position, the ADA Coordinator will notify the employee and Human Resources within five (5) business days.  

6.3. Step Three: Non-Receipt of Documentation

A. The ADA Coordinator will notify the employee in writing that if the ADA Coordinator does not receive the required documentation and information from the employee within (28) calendar days of being informed of a disability by the employee, the request for accommodation will be cancelled for lack of necessary information. 

B. The employee will not be barred from filing another request for a reasonable workplace accommodation, or restarting the reasonable workplace accommodation process. However, the ADA Coordinator cannot proceed with the reasonable workplace accommodation process absent the receipt of the above-referenced documentation.

6.4. Step Four: Independent Medical Opinion

A. The University has the authority to obtain, at the University’s expense, an independent medical opinion concerning the impairment for which an employee seeks an accommodation, including additional suggestions or recommendations regarding reasonable workplace accommodations, yet excluding Genetic Information.

1. If this request is made during the interactive process described in Section 6.5.E., the decision to request an Independent Medical Opinion will be made in consultation with the employee’s Department, the ADA Coordinator, Human Resources and other pertinent persons.

2. If the request is made during the appeal stage of this process (Section 7 below), the information obtained will be provided to the ADA Coordinator for their consideration and the process will resume at Section 6.5. A.2.

3. The party requesting the Independent Medical Opinion is responsible for the cost of obtaining this opinion.

4. Obtaining an Independent Medical Opinion should be completed within 30 calendar days whenever possible.

B. The failure of an employee to cooperate in obtaining such independent medical opinion will result in the cancellation of the request for accommodation.

6.5. Step Five: Interactive Reasonable Workplace Accommodation Review

A. Once all required documentation has been provided to and/or obtained by the ADA Coordinator, the ADA Coordinator shall determine if the employee is a “Qualified Person with a Disability.” If the requesting employee is a “Qualified Person with a Disability,” the ADA Coordinator and the employee’s supervisor will engage in an interactive review to determine whether the workplace accommodation requested by the employee is reasonable and, if so, whether it should be approved and implemented. As part of this interactive review, the ADA Coordinator and the employee’s supervisor will take the following steps:  

1. Analyze the particular job involved and determine its purpose and essential functions. 

2. Consult with the employee to ascertain the precise job-related limitations imposed by the individual’s disability and how those limitations could be overcome with a reasonable accommodation. 

3. In consultation with the employee, identify potential accommodations and assess the effectiveness each would have in enabling the individual to perform the essential functions of the position. 

4. Consult with the employee’s supervisor regarding the potential accommodations discussed in Section 6.5.A.3 above and possible undue hardships related to these modifications; and  

5. Consider the preference of the individual to be accommodated and select and implement the accommodation that is most appropriate for both the employee and the University. 

B. If the ADA Coordinator and the employee’s supervisor do not agree that the employee’s request for workplace accommodation is reasonable or for any other reason(s) do not agree that it should be made, the employee, the ADA Coordinator, and the employee’s supervisor will make reasonable efforts to work together to determine what other alternatives may be considered if, and as, appropriate.  

C. After engaging in this interactive process, the ADA Coordinator shall make a final recommendation as to an appropriate workplace accommodation, if any, to the employee and the employee’s supervisor.  

D. The ADA Coordinator will issue a final recommendation within ten (10) working days of receiving the required documentation. Any approved reasonable workplace accommodation shall be implemented in a timely fashion.  

E. If the employee’s supervisor rejects the ADA Coordinator’s final recommendation, the employee’s supervisor must provide the ADA Coordinator a written justification for the rejection within ten (10) working days of receiving the ADA Coordinator’s final recommendation. In such instances, the requesting employee may utilize the appeal procedure outlined in Section 7 of this policy.  

F. Once a determination has been reached regarding the request, a Workplace Accommodation Response form will be completed and signed by the requesting employee, the requesting employee’s supervisor, and the ADA Coordinator. 

6.6. Step Six: Expectations of Accommodated Employees 

Employees who have been granted a reasonable workplace accommodation must maintain the University’s standards of performance, attendance, and conduct as specified by the accommodated employee’s department or unit.


A. An employee who believes that their request for a workplace accommodation has been unreasonably denied or otherwise disagrees with the ADA Coordinator’s Workplace Accommodation Response may file a written appeal with the appropriate Vice President to whom the employee ultimately reports within ten (10) working days of the date on the Workplace Accommodation Response form. In the event that the employee holds a position with reporting lines of authority under different Vice Presidents, the Vice Presidents will jointly agree which one shall consider the appeal. 

B. The appropriate Vice President shall review the Request for Workplace Accommodation, Medical Inquiry, and the Workplace Accommodation Response forms, along with any other records or information submitted to the ADA Coordinator during the initial workplace accommodation review and, within twenty (20) working days of the date of the appeal, determine whether the ADA Coordinator’s Workplace Accommodation Response should be upheld.

C. If the appropriate Vice President determines that the ADA Coordinator’s Workplace Accommodation Response should not be upheld, the appropriate Vice President in consultation with the ADA Coordinator and the employee’s supervisor shall determine an alternative reasonable workplace accommodation within ten (10) working days.
D. The Vice President’s decision is final and not appealable. The Vice President’s decision is not subject to the complaint provisions below (see Section 9 of this policy). 


A. An approved accommodation plan can be reviewed for possible modification at the request of the employee, the employee’s supervisor, Human Resources, Risk Management, or the ADA Coordinator. 

B. The person requesting the review or modification must notify the ADA Coordinator that a modification is necessary as soon as possible, and specifically state the reason for the request. 

C. Modifications will be handled the same way as original requests for accommodation, except that if the modification is not based on a change in job requirements or health condition, additional medical documentation may not be required.  


9.1. Filing a Complaint within the University

An employee who believes that they have been discriminated against on the basis of a disability, or retaliated against due to a request for an accommodation made pursuant to this policy, may contact the appropriate University’s office charged with addressing complaints of employment discrimination and/or harassment. See SAM 01. D.07. This does not include complaints against the ADA Coordinator or appropriate Vice President regarding a decision or recommendation made pursuant to this policy. Those decisions cannot be grieved pursuant to the University’s policy regarding employment discrimination and/or harassment. 

9.2. Filing a Complaint outside the University

This policy does not preclude anyone from pursuing a complaint of discrimination with external agencies. Additional avenues for filing a complaint at any time before, during or after use of the University’s policy regarding employment discrimination and/or harassment, but within the time limits required by law, may include, but are not necessarily limited to, the Equal Employment Opportunity Commission and the Texas Workforce Commission.


10.1. Accommodations will not be granted retroactively.

10.2. The filing of a complaint of harassment, discrimination, or retaliation under this Policy will not stop or delay any disciplinary action related to the Complainant who has been found to not be performing up to acceptable standards or who has violated University rules, policies, or procedures. 


Responsible Party: Vice Chancellor for Legal Affairs and General Counsel

Review: Every five years 


       Approved:  Dona Cornell, Vice Chancellor for Legal Affairs and General Counsel

                  Renu Khator, Chancellor

 Date:  November 11, 2021