Do you need to retrieve a package? Have questions regarding your Cougar Card or parking permit? Have a question about your student fee bill?
Students, faculty, and staff at the University of Houston can now join the lines for a range of services from the palm of their hands, with the launch of QLess. This digital queuing system allows community members to remotely reserve a spot using their smartphone or computer.
With speed of service and social distancing in mind, this remote line management system and appointment scheduler eliminates lines and decreases the amount of time spent in the office. Additionally, immediately following appointments with on-campus services, customers are sent a survey link to provide feedback.
"With the implementation of this technology, we are working to prioritize social distancing without compromising the quality of customer service that our students expect of us," said Dr. Emily Messa, associate vice chancellor and associate vice president for administration. "The QLess tool provides a solution to balance the unique needs of the moment."
Bursar Andrew Startz, who implemented QLess this fall to help with social distancing in the Cashier’s Office, noted reduced wait times for students.
“Even without the pandemic and the need for social distancing, everyone can appreciate enhancements that save them time,” Startz said. “Implementing this system lets students know we’re thinking about them and how to improve their service experience on campus.”
How Does It Work?
QLess utilizes artificial intelligence (AI) to enhance the customer’s experience by providing real-time status updates and facilitating customer engagement via two-way text communication. Customers can remain in their residence hall or class and be notified when it is time to head towards the office based on their location and proximity. A spot in line can also be managed with text commands that enable you to request more time, leave the line, ask for help, cancel the appointment, or to be notified of the time remaining before you reach the front of the line.
Customers can schedule appointments and join the virtual queue for any of these offices through the website, mobile phone, or A&F departmental portal.
- Cashier's Office
- Copy, Print Delivery
- Cougar Card
- Parking and Transportation