Using Fax Server: University of Houston - University of Houston
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Using Fax Server

The following topics are covered on this page:

Getting Started

Your account is ready as soon as you receive a Welcome email/fax message from us. We assume that you know how to use Outlook/Exchange.

  1. First, open the Welcome email message. You'll find your new fax number in this message. Write your fax number down or commit it to memory.
  2. Next, open the Welcome fax message. The Welcome fax message will come from "GeniFax".
  3. You'll find a PDF file attachment with the message. This PDF file has the actual fax contained in it.
  4. Double-click the PDF file and your computer will launch a PDF reader to read and display the PDF file. You can read the fax and save it to a folder of your choosing, or just close the application when you have finished reading it. In Outlook/Exchange, your email/fax message will stay in the Inbox even if you do not save it.

You will need Adobe Acrobat reader or a PDF viewer to open the attachment. If you do not have the application please ask your local IT support person to install and configure this software for you.

Faxes always come as a PDF attachment to an email message. If you can open and read your fax properly, you are ready for the next phase - sending a fax.

If you are unable to open and read your fax, call the IT Support Center at 713-743-1411.

Sending a Fax

Now, we will conduct an experiment to see if you can send a fax. In this experiment, you'll send a fax to yourself using your new fax account.

  1. In Outlook, select New Mail Message. This will open a blank email window.
  2. In the "To:" field of the email window, type No spaces. For example,
  3. Type the subject in the "Subject" field and your message in the body of the mail window.
  4. When done, click Send and the fax will be sent.
  5. You will receive a Fax Sent notification email message, telling you when and how the fax was sent. If the fax could not be sent, a Failure notification will be sent along with the reason for the failure. There is always a Fax Server JobID number associated with every submitted or received fax. This number can be used to trace problems with a fax.
  6. If the fax was transmitted successfully, you will receive the fax in your Inbox (since the fax was sent to yourself). You can examine the fax to see what it would look like if it was sent to someone else.
Fax Server allows you to send faxes in a number of ways, using different file formats for attachments. To find out more about sending and receiving faxes, visit the FAQ page. If you are experiencing problems using the Fax Server, call the IT Support Center at 713-743-1411.