IT Change Management Committee (CMC): Roles & Responsibilities
- Change Management Committee Chair - CMCC
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- Chairs the CMC
- Oversees the Change Management Process and presents the documentation to the CMC for review and approval
- Makes final decisions on policies and procedures
- Appoints the CAB Facilitator, Secretary, and FSC Planner
- Oversees and reports the CMPR
- Change Advisory Board Facilitator - CABF
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- Facilitates the weekly CAB meetings via the webtool
- Enforces rules of conduct during weekly meetings
- Change Advisory Board Scribe - CABS
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- Records, distributes, and files minutes for each CAB meeting
- Makes CMC records available upon request
- Change Advisory Board FSC Planner - FSCP
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- Posts and administers the Forward Schedule of Changes on the web
- Serves as the keeper of records for all planning documents
- Maintains and verifies the CMC Web Tool software
- Change Manager - CM
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Responsible for:
- Any and all changes within their group
- Timely approval of all RFCs from CR
- Accurate assessment of Urgency, Risk and Impact of change
- Providing justification for emergency changes
- Confirming CAB approval and notifying CA to proceed with change
- Ensuring that open cases are closed by the CA/CR in a timely manner
- Change Requestor - CR
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- Consults with CA (if the CA is not the CR) before making the RFC via the webtool
- Enters all data into the CMC Web Tool in time for CAB review
- Iterates as needed with the CA and CM for successful change implementation
- Change Agent - CA
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- Consults the FSC for the optimized scheduling time before contacting the CR
- Provides contact information and all details of the change to the CR
- Actuates the RFC after approval by CAB or the REC after approval by the CM
- Reports the final outcome of the Change back to the Change Requestor within 24 hours after the scheduled implementation time