Late Cancellation and No-Show Policy
CAPS charges $25 per person for failing to provide advanced notice when unable to attend an individual counseling session, Single Session Therapy appointment, or couples’ counseling session. If a client provides less than 24-hours notice of his/her scheduled appointment, a $25 fee will be charged to their student account. The fee will appear on the account bill as “Health Center Fee” in order to protect your identity as a counseling center client. If the client is not affiliated with UH, they will be asked to pay at their next scheduled appointment. Clients may leave a message on the CAPS voicemail, 713-743-5454, to cancel an appointment; however, this message must be left at least 24 hours before the scheduled appointment.
A late cancellation/no show fee will be charged if you:
- Miss an appointment without notice
- Cancel or reschedule an appointment less than 24 hours in advance
You may appeal the Late cancellation/No show fee by completing an appeal form. The form can be requested at the CAPS front desk or from the client’s clinician who can email a weblink to a form that can be submitted online. Appeal forms must be submitted to the CAPS front desk within 14 days of the missed appointment. A committee will review your appeal request and a response will be sent to your e-mail address within 30 days of the appeal submission.
The appeal process is not a guarantee of the reversal of the late cancellation/no-show fee.
To cancel or reschedule an appointment, please contact the CAPS front desk at 713-743-5454. If it is after business hours, leave a message on the CAPS voicemail. Please make sure that the request is at least 24 hours in advance of your scheduled appointment to avoid incurring the $25 late cancellation/no-show fee.
For questions or concerns please contact the CAPS main office.