UIT Alert: UH Internet Services

    Current Status

    ResolvedService Affecting Incident: UH Network & Internet Services

    Resolution Statement

    Actions and Root Causes

    Services have returned to normal.

    Affected Services

    • UH Wired network
    • Link to external Internet

    Event Updates

    DisruptedService Affecting Incident Notification: UH Internet Services
    October 28, 2014 , 12:38 PM

    There are indications that a service affecting incident exists for the following services:

    UH Internet Services

    ITAC is coordinating with administrators and support staff who are currently working on the problem, and assessing the scope and impact.

    An update will be issued once additional information has been collected.
    ResolvedService Affecting Incident Resolution: UH Internet Services
    October 28, 2014 , 1:10 PM

    The following affected services have returned to normal operations:

    UH Internet Services.

    The primary path for UH’s commodity peering service was disrupted for a short period of time, and caused a longer duration of instability with all UH internet services following recovery.

    DisruptedUH Internet Services
    October 28, 2014 , 2:45 PM

    UH Internet Services are disrupted. SMEs are investigating this incident. The estimated time to repair is unavailable.

    IssueService Affecting Incident Update: UH Network & Internet Services
    October 28, 2014 , 4:00 PM

    There are indications that a service affecting incident exists for the following services:

    UH Network and Internet Services

    ITAC is coordinating with administrators and support staff who are currently working on the problem, and assessing the scope and impact.

    A second disruption to network and internet services has occurred. SME’s continue to investigate the disruptions that occurred today. The network has stabilized at this time, however, additional disruptions may occur as a root cause is isolated and repaired.

    IssueService Affecting Incident Update: UH Network & Internet Services
    October 29, 2014 , 11:00 AM

    A service affecting incident exists for the following services:

    UH Network and Internet Services

    ITAC, in coordination with administrators and support staff, have developed the following impact assessment:

    SME’s identified the device that cause disruption to network and internet services occurred. They opened a TAC case with Cisco and have provided them the log. Cisco support was unable to determine the root cause of the issue and recommend SME to continue monitor. The network has been stabilized since 2:56 PM yesterday.

    IssueService Affecting Incident Notification: UH Internet Services
    October 29, 2014 , 11:11 AM
    ResolvedService Affecting Incident: UH Network & Internet Services
    October 29, 2014 , 11:00 PM

    The following affected services have returned to normal operations:

    UH Network and Internet Services