Refunds FAQ

How do I receive a refund of unused monies associated with tuition, fees, and/or financial aid from the University of Houston?
If you have a credit balance on your account as a result of financial aid “feeding” to your account; then that money will automatically generate a refund to you without any action on your part. If the credit balance on your account is created for another reason then you will need to sign in to self service in to your myUH and request the refund.
What is the refund policy regarding adding/dropping classes?
It is recommended that you go to the following website and study the explanation for refunds/credits for an explanation of how they are applied. www.uh.edu/financial/payment/refunds
What are my refund options?
You have two options:
  1. You can elect to have your refund deposited to the bank account of your choice;
  2. You can have your refund deposited to a Higher One account
I notice that Paper Check is no longer an option under Refund Preference.  Does this mean Higher One will no longer be sending paper checks?
Yes.  Effective January 1, 2010, the University of Houston and Higher One will be "Going Green" with the Student Refund Process.  This means that all UH students will need to login to Higher One and select a refund preference of either ACH (refund deposited by Higher One to a bank account of student’s choice) or direct deposit to a Higher One Account.
How do I select my refund preference?
You must go to the following website and make your choice. www.cougarone.com
 After you activate your card you can then make your selection for refund preference.
Can I have my refund directly deposited/transferred to my personal bank account?
Yes, you can have the refund sent to your bank account at the bank of your choice (U.S. Bank) You may do this by going to the following website and following the instructions found there. www.cougarone.com
How long does it take to have my refund deposited/transferred into my personal bank account?
If you select this method of refund, it should appear in your personal checking account within 48-72 hours of the refund’s creation.
What is the Higher One Account?
Generally speaking the Higher One Account is a student’s account managed through a financial services company known as Higher One. For a detailed explanation please visit the following website: www.higherone.com/whatwedo/onecardoneaccount.shtml
What is Higher One?
Higher One is a financial services company which exclusively serves the higher education community. It provides such services as student ID cards, checking accounts, and refunds services for students. You may learn more by visiting the following website: www.cougarone.com