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Parking & Transportation Services

Parking & Transportation

Customer Service Location:
Elgin Street Garage
Suite 110
4224 Elgin Street
University of Houston
Houston, TX 77204-2007
Phone: 832-842-1097
Email: parking@uh.edu
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Administrative Offices:
Elgin Street Garage
4224 Elgin St., Building E
University of Houston
Houston, TX 77204-2007
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From Lot Spotters to Leadership: UH Parking Earns Double Distinction

The University of Houston Parking and Transportation Services department recently received top recognition at the 2024 Texas Parking and Transportation Association (TPTA) Annual Conference, held April 22–24 in Galveston.

Two prestigious awards were presented to the department:

  • Parking Employee Award of Excellence – awarded to Director Cindy Crews

  • Parking Program Award of Excellence – awarded for the department’s innovative Lot Spotters initiative

Only one recipient was selected in each award category.

Recognizing Leadership: Cindy Crews Honored for Excellence

Director Cindy Crews received the Parking Employee Award of Excellence for her outstanding leadership and customer-focused initiatives at UH. Under her guidance, the department has made major strides in operational efficiency and service quality while managing a $25 million parking permit program.

Crews has also championed sustainability through the COAST (Coogs on Alternative and Sustainable Transportation) initiative and collaborated closely with the Student Government Association on programs like the highly successful food drive for citation waivers. Her ongoing pursuit of a Ph.D. in Higher Education Leadership underscores her commitment to professional growth and educational excellence.

TPTA award accepted

 

Innovation in Action: Lot Spotters Takes the Spotlight

The department’s Lot Spotters program, launched in March 2024, earned the Parking Program Award of Excellence for its creative, cost-effective approach to customer service and issue resolution.

Using QR code-enabled signage, Lot Spotters empowers users to quickly report parking-related issues — such as broken elevators, litter, or maintenance needs — via a short online form. The system provides real-time feedback to the department, allowing for faster response times and more proactive maintenance.

Despite requiring minimal investment, the program has significantly improved the upkeep of campus parking facilities, boosted operational awareness, and strengthened engagement with the UH community.

tpta award accepted

 

A Reflection of Excellence

These awards highlight UH Parking and Transportation Services’ commitment to innovation, service, and continuous improvement. The department remains focused on enhancing the experience of every student, faculty, staff member, and visitor who relies on campus parking and transit.