If individual students indicate that they are not receiving mailings, it may be due to one of the following reasons:
- The student's UH email alias may not be configured correctly. Please refer to the Student Subscriptions information and ask the student to verify that their UH email alias is correctly configured. For example, the student's UH email alias may be set to forward mail to a different email address than the one that the student is checking, or the student may not have provided any destination email address for his/her UH email alias.
- The student's email account may be over quota and not able to accept additional messages.
- Email sent via a mailing list such as Listserv is sometimes placed into a Spam, Junk, or Quarantine folder by the recipient's email system. Please ask the student to check whether this is the case.
- The student may also want to verify his or her enrollment status in the course section. The students on each mailing list are updated daily. During the drop/add period, list enrollment will obviously still be in flux.
After you send a message you may receive a series of error reports from the Listserv system. These error reports indicate which student addresses on the list generated email bounces.
You may want to alert students that they will need to correct these bad addresses (by forwarding their UH email alias to a working address as discussed above) in order to receive postings. A student's address may continue to appear on the report for two or three days after the address has been corrected.