If individual students indicate that they are not receiving mailings,
it may be due to one of the following reasons:
- The student's UH email alias may not be
correctly configured. Please refer to the Student
Subscriptions information and ask the student to verify that their
UH email alias is correctly configured. For example, the student's UH
email alias may be set to forward mail to a different email address than
the one that the student is checking, or the student may not have
provided any destination email address for his/her UH email alias.
- The student's email account may be over
quota and not able to accept additional messages.
- Email sent via a mailing list such as
Listserv is sometimes put into a Spam, Junk, or Quarantine folder by the
recipient's email system. Please ask the student to check whether this
is the case.
- The student may also want to verify his
or her enrollment status in the course section. The students on each
mailing list are updated daily. During the drop/add period, list
enrollment will obviously still be in flux.
After you send a message you may receive a series of error reports
from the Listserv system. These error reports indicate which student
addresses on the list generated email bounces.
You may want to alert students that they will need to correct these
bad addresses (by forwarding their UH email alias to a working address
as discussed above) in order to receive postings. A student's address
may continue to appear on the report for two or three days after the
address has been corrected.