Service Management

UIT Service Portfolio

Academic | Administrative | Core Services | Research | Download PDF

ID Service Name Description of Service Business Owner UHS?
1 Classroom Technologies Support (GP) Maintenance, support, and installation of technologies in general purpose classrooms. Equipment checkout for classroom instruction, training on classroom equipment, and assistance with designing multimedia classrooms. Jeffrey Morgan No
2 Learning Management System (Blackboard Learn 9 / Vista 8) Operation of the Learning management systems for course delivery. Jeffrey Morgan Yes
3 Lecture Capture (MediaSite) Provisioning of capture services and internet streaming of classroom lectures Jeffrey Morgan No
4 QuestionMark Administration of the QuestionMark application Jeffrey Morgan No
5 Streaming Services (MediaSite, iTunesU, YouTube) Administration of technologies to support the distribution of streaming media Jeffrey Morgan Yes
6 Business Intelligence - Dashboards Administration of BI technologies such as dashboards to facilitate decision making (e.g. enrollment management, SRLH) Various. E.g. Enrollment Management, SHRL. No
7 Change Management (Infrastructure/Software) Change Management Application for tracking/approval of core infrastructure and software configuration changes. In addition, providing a more comprehensive application for tracking / approval of enterprise application software changes. Mary Dickerson, ES Tech Managers Yes
8 Data Warehouse (Hyperion) Administration of data warehouse technologies used for reporting and data analysis Various. E.g. Finance, Enrollment Management. Yes
9 Division of Research IT Services Div. of Research File Shares, Print Service, ePO McAffe, Identity Finder Service, User Request Tickets, and FileMaker Pro Billing / Invoices. Chris Milligan No
10 Electronic Access Control System (BASIS) Administration of the BASIS access control system used for electronic access to campus buildings. Malcom Davis No
11 Emergency Management System (PIER) Administration of the emergency notification system to handle campus communications during emergency situations Malcom Davis Yes
12 Employee Self-Service (PASS) Administration of the self-service enterprise PeopleSoft solution to access HR services Joan Nelson Yes
13 Employee Training (TAP) Training Access Portal (TAP) for UHS employees Joan Nelson  
14 Facilities Management (FAMIS) Integrated workplace management system for space management and facilities maintenance Emily Messa No
15 Faculty/Course Evaluation System Administration of the faculty/course evaluation system Patrick Daniel No
16 Financial IS (PeopleSoft Finance) Management of the enterprise financial solution PeopleSoft Finance for UHS/UH Mike Glisson Yes
17 Grants Management and Compliance IS (RD2K/RAMP) Enterprise application for research grants administration of proposals and awards, Compliance administration (COI, IRB, & IACUC) and Technology Transfer administration. Beverly Rymer, Kristine Rochford, Natalie Davis Yes
18 Grants Management IS (PeopleSoft Grants Management) Enterprise PeopleSoft application for research grants administration Beverly Rymer Yes
19 Housing Management System and Self-Services (myHousing) Housing management system for current and future residents for managing housing applications, room assignments, and check-ins Don Yackley No
20 Human Resources IS (PeopleSoft HR and Payroll) Human Resource solution for time sheet management, performance management, compensation, and other personnel information Joan Nelson Yes
21 Intrusion/Panic Alarm Systems Maintenance of intrusion alarm systems that detect physical access to monitored areas and panic alarms Malcom Davis No
22 Learning System (SkillPort) Administration of online portal for accessing 5,000+ professional development courses Joan Nelson Yes
23 One Card System (Cougar Card) Multi-purpose university identification (ID) card used for services such as dining, convenience stores, building access, events, and printing. Emily Messa No
24 Parking Management System Parking application to manage citations, fines, parking decals, and applications Emily Messa No
25 Point-of-Sales Systems (Cribbage, Bb Transactor) Support to PoS systems for processing of payments, installed in multiple campus stores and locations Emily Messa No
26 Portal Services (PeopleSoft UHS Portal) Portal services to access UHS/UH PeopleSoft applications Mara Affre Yes
27 Student IS (Enrollment Planning) Enterprise student systems; data analytics, financial aid award analysis Maureen Croft, UH No
28 Student IS (Enrollment) Enterprise student systems: recruiting, admissions, registration and records, financial aid, room scheduling, academic advising, ISS SEVIS. Katina McGhee Yes
29 Student IS (Financials) Enterprise student systems; tuition and fee calculation, book loans, billing, accounts receivables, general ledger interface. Katina McGhee Yes
30 Student IS (Graduate Admissions) Enterprise student systems; graduate admissions processing and professional schools support Katina McGhee Yes
31 Student IS (Institutional Planning and Analysis) Enterprise student systems; institutional research, Coordinating Board reporting Katina McGhee Yes
32 Surveillance Camera Systems Installation and maintenance of technology infrastructure for surveillance cameras installed in multiple campus locations Malcom Davis No
33 Time & Effort Reporting IS (Maximus ERS) Time & Effort Reporting application for Principal Investigators (PI's) to certify time and effort on Research Grant / Contract projects. Beverly Rymer No
34 UH Redline UH Redline is the official mobile app for UH. TSS develops new services and features based on feedback from UH students and partners with Student Services to deliver this app to the community.   No
35 University Advancement IS Administration of enterprise Advancement information systems for prospect analysis, donor tracking, and gift processing. Steve Mueller No
36 Web Presence ( Administration of the UHS/UH main web site   Yes
37 Account and Access Management Administration of computer accounts for UH faculty, staff, and students for the purpose of supporting instructional, research, and administrative activities. (PeopleSoft, CougarNet, Email alias, Blackboard, etc) Administration No
38 Answerpoint for UH Main Listed Number Management of incoming calls to University main phone number 3-1000, including response to inquiries as first point of contact and call routing. Administration No
39 Audio and Video Production Creation of audio and video media used in research, instruction, documentation, and marketing/communications purposes. Administration No
40 Backup Services (IBM Tivoli - TSM) Provision of data backup services for University servers, desktops, and laptops. Administration No
41 Call Center Systems (CISCO) Administration of call center systems to manage call routing. Handles all incoming calls to University’s main number and live chat. Includes services such as phone operator, phone RSVP, and email. Administration No
42 Campus subscriptions to IT professional organizations (Educause, Gartner) Membership to IT organizations Educause and Gartner to access IT research papers, industry benchmarks, and collaborate with industry peers Administration Yes
43 Client Management (LANDesk/SCCM) Client management including centralized and remote administration of desktops/laptops/mobile devices for image installations, application upgrades, security patches, and remote assistance. Administration No
44 Collaboration Services (SharePoint) Application administration, training, and support of MS SharePoint for the purpose of supporting collaboration Administration No
45 College/Division Technology Reviews The CTR program is an strategic service that provides technology consulting and comprehensive assessment of IT services for the colleges and divisions with the purpose of creating reliable, secure, and cost-effective technology environments using industry best practices, latest technologies, and aligning the college/division IT services to the University/College strategic goals. Administration No
46 Computer Labs (SHRL common areas) Management of computing labs including desktops, laptops, printers and other peripherals Administration No
47 CRM solutions (Oracle RightNow) Administration of customer relationship management tools (faq, chat, and email distribution) Administration No
48 DHCP Services (IP Addresses) Allocation of IP addresses for University resources, servers and printers Administration No
49 Digital Signage Administration of the centralized application that controls campus electronic displays, and support of electronic displays installed in UIT-managed areas. Administration No
50 Directory Services (LDAP/Active Directory) Administration of domain services and hierarchical directory of organizational resources such as users, computers, printers, and sites. Administration Yes
51 Document Imaging Administration of the enterprise document imaging solution for capturing and storing document images integrated with PeopleSoft ERP solutions Administration Yes
52 Email (Exchange) Administration and service support of the campus email services Administration No
53 Fax Services (Digital and Analog) Administration and support of digital and analog fax services available to administrative units Administration No
54 Federated Single Sign-On (Shibboleth) Federated Single Sign-On using Shibboleth Identity Provider (IdP) Service in conjunction with federation memberships e.g. InCommon and Texas Trust. Administration No
55 File Shares Management of file shares for multiple departmental units. Provides space and access to university files shares and CougarNet space for shared services to physically store your profile and files. Administration Yes
56 Hosted Services Server administration of virtual server infrastructure located in the computing center and managed by UIT. Provides Information Technology and selected entities with virtual servers for support of applications. This is a limited service: pre-funded for small applications that use smaller amounts of resources (virtual machine or storage). All application-based services are on Virtual Memory Systems (unless they can't be because of the type of software). Administration No
57 Incident Management: Intrusion Detection, Monitoring, Spam/Virus, Forensics, Response & Reporting Monitoring services of the campus network and system alerts for possible intrusions identify incidents, provide incident investigation and documentation. Administration No
58 IT Support/HelpDesk Provision of help desk support of UIT services by telephone, chat, walk-ins, email, and FAQs Administration No
59 Laptop Check-out Provision of laptop loan services for students during the academic semesters Administration No
60 Marketing and Communication Email Distribution (RightNow/Listserv) Administration of technologies in support to bulk email communications, including LISTSERV for instructional and administrative purposes and RightNow for marketing/communications purposes. Administration No
61 Mobile Devices (Blackberry Enterprise Services) Administration of Blackberry mobile server infrastructure and user support Administration No
62 Network Connectivity (Internet, Internet2, Intranet) Management and administration of network services including Internet, Internet2, and Intranet Administration Yes
63 Portal Services (AccessUH) Administration and development of the University single sign-on portal used for accessing multiple campus IT applications Administration No
64 Printing Services (Uniprint) Administration of centralized printing solution and support of print kiosks in computing labs and high-density areas Administration No
65 Secure Authentication (2-Factor Authentication) Provision of 2 Factor Authentication for secure access to systems in restricted network environments (PCI, HIPAA, etc.) and for identified enterprise-level service administrators. Administration Yes
66 Secure Socket Layer Certificates Administration and monitoring of SSL certificates for campus servers and domains. Administration Yes
67 Security Awareness Communications and Training Provision of information security awareness communications, training, and presentations, including the delivery of mandatory campus employee security awareness training. Development of custom awareness workshops tailored to the specific needs of a college, division or department Administration Yes
68 Security Risk and Compliance Assessments Security assessments of data and IT assets to identify security risks and offer mitigation strategies for reducing or eliminating the risk Administration Yes
69 Service Management Solutions (Remedy and CAM) Administration of central service management system and distribution of licensing to colleges and divisions Administration No
70 Software Management of campus-wide site licenses and license distribution and download. Administration Yes
71 Technology Training Provision of scheduled and on-demand training (SharePoint, CMS, Lync, etc) for technology products Administration No
72 Telephone Services (Long Distance) Administration of long-distance (international and national) telephone services available on campus by using authorization codes Administration No
73 Telephone Services (Rolm Switching System) Administration of legacy telephone system (currently being replaced with Lync) Administration No
74 Telephone Services (VoIP - Cisco) Administration of voice-over-IP telephone services (currently being replaced with Lync) Administration No
75 Television (CougarVision Network - Broadband CATV/IPTV) Acquisition and distribution of television channels on campus. Technology administration of IPTV and CATV services to provide video programming (national, local, and KUHT) over the University's data network. Administration No
76 Training System (CSATS) Computer security awareness training for students Administration No
77 Unified Communications (Lync) Administration and deployment of unified communications (telephony, voicemail, IM, video conferencing, desktop collaboration) Administration No
78 Video Conferencing (Administrative Conference Rooms) Scheduling and maintenance of video conferencing facilities for use by the community in designated conference rooms Administration No
79 Video Conferencing (Compressed Video Network) Maintenance of centralized video conferencing infrastructure (MCU) to provide distance education through interactive video Administration Yes
80 Virtual Private Network (VPN) Authenticated and secure remote (off-campus) access to campus computing resources Administration Yes
81 Voicemail (Avaya) Administration of voicemail services available in all University-provided telephone systems Administration No
82 Web Application Acceleration (NetScaler) Web Application Acceleration appliance fronting UHS web applications e.g. UH web site, UHS PS Campus Solutions, UHS PS Finance, UHS PS HR/Payroll, UH SharePoint, UH/UHV Blackboard and many other UH web services. Providing improved performance (response), SSL off-loading, load balancing, and caching. Administration Yes
83 Web Content Management System (Hannon Hill) Administration of the University solution for web content management Administration No
84 Web Publishing/Design Professional services for Web publishing and design. Web and mobile application design and development. Administration No
85 Wi-Fi (UHSecure, UHWireless, Administration, management, installation, and support of campus Wi-Fi services. UHSecure (authenticated - faculty/staff/students), UHWireless (open - guests), Eduroam (authenticated - UHS, HigherEd participants) Administration Yes
86 Wired Campus Network (access - data jacks) Installation and maintenance of the wired network infrastructure providing network access to the community Administration No
87 Wired System Network Installation and maintenance of the wired network infrastructure providing network interconnections across the UH System Universities. Administration Yes
88 High Performance Computing (RCC) Management of high performance computing technologies for research purposes. Research system administration specializing in clusters as well as stand alone. CACDS- Barbara Chapman No
89 High Performance Research Networks (LEARN, RenoH) High bandwidth network for high performance computing needs Deniz Gurkin Yes