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Faculty Accolades

  • Dr. Yoon Koh has been invited to join the editorial advisory board of the Journal of Hospitality and Tourism Insights (JHTI) as an associate editor. This new publication is a sister journal to the International Journal of Contemporary Hospitality Management. JHTI is a peer-reviewed journal that focuses on research articles in all academic areas of the hospitality and tourism field. Its goal is to enhance the ongoing conversation among hospitality and tourism practitioners, academics and professionals.

  • Dean Dennis Reynolds has just been named advisor to the executive board of ICHRIE (International Council on Hotel, Restaurant and Institutional Education). He served on the executive board for almost a decade, including service as vice president and president.

  • Jiseon Ahn, a doctoral candidate in the College’s first cohort of Ph.D. students, and Dr. Ki-Joon Back have had their paper titled “Influence of Brand Relationship on Customer Attitude Toward Integrated Resort Brands: A Cognitive, Affective, and Conative Perspective” accepted for publication in the Journal of Travel & Tourism Marketing. Their study aims to identify and assess the antecedents of integrated resort brand loyalty from the perspective of Oliver’s (1997) cognitive, affective and conative theory of attitudinal brand loyalty. The results revealed that integrated resort brands carry high awareness of the relationship, and that the brand will invoke an emotional value in customers. 

  • Dr. Priyanko Guchait has been named director of marketing for West Federation CHRIE (Council on Hotel, Restaurant and Institutional Education). His term will run from July 2017 through July 2019. 

  • The Cornell Hospitality Quarterly has accepted a paper by Dr. Juan M. Madera titled "When Targets Blame their Organization for Sexual Harassment: A Multilevel Investigation of Within-Person Appraisals." This study addressed whether or not targets of sexual harassment always blame their organization for the harassment. In a sampling of 76 college students working in frontline service jobs who completed three surveys each one month apart, he found that it depends on the extent to which the harassment was distressful and whether they feared retaliation for making a complaint. His research also demonstrated that across multiple incidents of sexual harassment, the same employee has varying degrees of fear of retaliation and perceived distress, so blaming the organization depends more on how one experiences the sexual harassment and less on the organization. 

  • A second paper by Dr. Juan M. Madera has also been accepted by the Cornell Hospitality Quarterly. Titled “What's in it for me? Perspective Taking as an Intervention for Improving Attitudes toward Diversity Management," his study explores why not all employees have positive attitudes toward diversity management regardless of the significant amount of resources that hospitality organizations spend on diversity management programs. To show how organizations can change employee attitudes to be more supportive of diversity management, Dr. Madera conducted two experiments. His research showed that situational perspective taking of discrimination – imagining being the target of workplace discrimination – increases the perceived utility and importance of diversity management. In other words, diversity management is perceived as more useful and important when individuals imagine that they, too, can be targets of discrimination.

  • Dr. Nancy Graves has received a $2,500 grant from the Society for Hospitality and Foodservice Management Foundation to support her course, Contract Foodservice Management. This is the third consecutive year that Dr. Graves has received full funding for this highly competitive grant.

  • The June issue of Lodging magazine, page 20, features an article written by the College’s archivist and historian Dr. Mark Young. He writes about the evolution of the hotel notepad. The images used in the article are from the College’s archives collection.

  • A paper by Dr. Nathan Jarvis and his colleagues at the University of Arkansas titled “Further evidence of how unbuffered starvation at 4ºC influences Listeria monocytogenes EGD-e, HCC23, F2365 and Scott A” has been accepted for publication in the Journal of Food Protection. With more and more foods being partially processed and held in the refrigerated cold-chain, the possibility of contamination by and growth of the bacterial pathogen Listeria monocytogenes is increasing. This study examined how the bacterium responds to starvation conditions that are encountered by the bacterium in processing plant environments, like floors, floor drains and cart wheels. Their research demonstrated that even during long-term starvation, Listeria monocytogenes is still living and has a partially active metabolism. These results will help researchers understand how the bacterium survives long-term starvation and how it continues to contaminate the cold-chain.

  • Dr. Nathan Jarvis also wrote a second paper on Salmonella. Co-authored with his colleagues at the University of Arkansas, the paper is titled "The potential link between thermal resistance and virulence in Salmonella: A review" and has been accepted for publication in the journal Frontiers in Veterinary Science. When bacteria are consumed in food, the temperature increases from the temperature of the food to the temperature of the animal or human who consumed it. This rise in temperature can trigger genetic mechanisms that protect the bacteria from the detrimental effects of stomach acid and other aspects of digestion. This means that the pathogen has a greater chance of causing illness. This article reviewed what researchers currently know about this temperature shift and how it influences Salmonella's stress mechanisms and its ability to cause illness.
  • A paper co-authored by J. Taylor, Dean Dennis Reynolds, M. Bing, H. K. Davison and T. Ruetzler titled “Motivation and personal involvement leading to wine consumption” has been accepted for publication in the International Journal of Contemporary Hospitality Management (in press). With wine sales at the highest volume ever, this consumption behavior study examined the intrinsic motivational factors that push consumers toward wine products and the extrinsic motivational product attributes that draw, or pull, them toward wine products. Their research showed that intrinsic and extrinsic motivational factors interact to increase personal involvement with wine, which subsequently predicts wine purchase and consumption. These findings help to understand a complex picture of consumer wine purchasing behaviors and may help marketers more specifically target consumers based on these interacting predictors.

  • Dr. Juan M. Madera has had his paper titled “Situational Perspective Taking as an Intervention for Improving Attitudes Toward Organizations that Invest in Diversity Management Programs" accepted for publication in the Journal of Business and Psychology (a SSCI journal).

  • Jiseon Ahn, a doctoral candidate in the College’s first cohort of Ph.D. students, has published a book chapter titled “Trends in Medical Tourism in South Korea” in Medical Tourism and Wellness. The chapter was co-authored with Dr. Ki-Joon Back and Dr. Jungkun Park. Jiseon is also the recipient of the Cullen Fellowship Travel Grant from the Office of the Provost. The grant covers much of the cost for the annual Asia Pacific Tourism Association Conference that she will attend in Busan, South Korea, in June.

  • Dr. Tiffany Shin, along with co-authors Melissa A. Baker and Young Wook Kim, has had two book chapters accepted for publication in Edible Insects in Sustainable Food Systems. The first chapter is titled “Past, Present, and Future Uses of Insects in Korean Gastronomy and the Importance of Stakeholder Involvement: Evidence from the Korean Edible Insect Laboratory Case,” and explains changes in South Korean gastronomy involving edible insects. The second chapter is titled “Customer Acceptance, Barriers, and Preferences in the U.S.,” and investigates the current state of customer acceptance of edible insects in the United States, potential market segments, barriers to insect consumption, and marketing initiatives to minimize risk and maximize benefits. Dr. Shin and her colleagues will also be presenting their paper, “Understanding customer trust and acceptance of edible insect products: The influence of perceived risk, benefits, and knowledge,” at the Global Congress of Special Interest Tourism & Hospitality in Beppu, Japan, in June.

  • Drs. Chris Taylor and Jay Neal are collaborative partners with Texas Tech University on a three-year, $895,000 grant from the USDA’s National Institute of Food and Agriculture to create new academic and outreach programs dealing with global food security. Working with the primary investigators at Texas Tech and other collaborative researchers at the California State University-Fresno, they will use their part of the grant —$150,000 —to help train the next generation of researchers needed to reduce hunger in all corners of the world.  

  • Drs. Tiffany Shin and Nathan Jarvis have received a $15,000 research grant from the Society for Hospitality and Foodservice Management Foundation to investigate consumer perceptions of “ugly produce,” how those perceptions influence consumers’ willingness to pay, and the industry implications and hurdles of reclaiming such produce. The United States loses approximately 40 percent of its food from farm to fork. Foodservice operations are responsible for $86 billion of this waste each year. Much of this waste occurs because produce has slight imperfections that mar its appearance and, therefore, consumers don’t purchase it. Their study will contribute to the sustainability of foodservice operations, reduction of overall food waste in the U.S. and the education of chefs, foodservice managers and instructors.

  • Dr. Agnes DeFranco and R. S. Schmidgall administered a survey to members of the Club Managers of America. Their study provides a longitudinal comparison of budgetary control practices in the club industry over the past four decades, documents the various budgetary control practices, and analyzes whether or not such practices differ by the types of clubs, size and profitability. Their study’s longitudinal comparison showed that variance tolerance in food, beverage and labor cost percentages has tightened since the 1980’s, but was relaxed slightly in this current study. Subgroup analyses by demographic characteristics also showed statistically significant differences in a number of areas. The findings of their study have been accepted for publication in The Journal of Hospitality Financial Management in an article titled “Budgetary Controls in Clubs: A Time-tested Process for Financial Success.”

  • Dr. Cristian Morosan has had his paper titled “Information disclosure to biometric e-gates: The roles of perceived security, benefits and emotions" accepted for publication in the Journal of Travel Research (an SSCI journal).

  • Doctoral candidate Heyao “Chandler” Yu and Drs. Jay Neal and Sujata Sirsat have had their paper, Food Safety and Food Quality Perceptions of Farmers' Market Consumers in the United States, accepted for publication in Food Control. Their study was pursued in collaboration with K. E. Gibson and K. Wright at the University of Arkansas as part of a USDA funded project.

  • A paper co-authored by Dr. Na Su and Dean Dennis Reynolds titled “Effects of Brand Personality Dimensions on Consumers' Perceived Self-image Congruity and Functional Congruity with Hotel Brands” has been accepted for publication in the International Journal of Hospitality Management. Their study explored how a hotel brand’s personality affects a consumer’s choice when selecting a hotel brand. Their findings suggest that people look for brand personality characteristics that align with their self-image. Not surprisingly, business travelers look for a brand’s personality that reflects the hotel’s functional features. 

  • The March issue of Lodging magazine features an article written by the College’s archivist and historian Dr. Mark Young. He writes about an African-American pioneer who became an expert for the lodging industry and its dining room staff in the era of legalized discrimination. The article, titled “An American Waiter: Hospitality Pioneer John B. Goins Set the Industry Standard for Hotel Restaurant Wait Staff,” appears on page 22.

  • Entomological Research (SCI expanded) has accepted a paper titled “An Overview of the South Korean Edible Insect Food Industry: Challenges and Pricing/Promotion Strategies” by Drs. Tiffany Shin and Rachel Han. Their paper provides an overview of the edible insect industry in South Korea and presents suggestions for future pricing and promotion strategies. Their study outlines the current status and challenges of the edible insect industry in the food, material, animal feed and medicinal markets. It also suggests different pricing and promotion strategies for each market segment, and describes how the consideration of personal traits, information framing, and increasing familiarity can enhance consumer consumption of insect-based foods.

  • A paper titled “Organic Wine: The Influence of Biospheric, Altruistic and Egoistic Values on Purchase Intention, Willingness to Pay More, and Willingness to Sacrifice” co-authored by I. Rahman and Dean Dennis Reynolds and has been accepted for publication by the International Journal of Hospitality Beverage Management. This study investigated facets that underlie green consumer behavior and its three core environmental values—biospheric, altruistic and egoistic. These values were analyzed in terms of their influence on behavioral intentions pertaining to organic wine. The researchers found that in addition to an inherent concern for the environment, various status motives seem to elicit organic wine endorsement. Organic wine has a certain degree of status associated with it and its consumption is often a public practice. As a result, organic wine must appeal to consumers as a product that enhances their social status. Their study also found that consumers would increasingly embrace an organic wine if it represents personal benefits, which can be health-related or economic. However, egoistic values neither cause consumers to pay more for organic wine nor to sacrifice quality for products in this category.

  • The International Journal of Contemporary Hospitality Management (SSCI journal) has accepted a paper from Dr. Priyanko Guchait and his colleagues at the University of Central Florida titled “The Impacts of Hotels’ Error Management Culture on Customer Engagement Behaviors." Drawing upon an error management perspective, this study examines how a hotel’s error management culture would influence customer engagement behaviors and trust toward the hotel in the wake of an information security breach.
  • A paper titled “Modelling Average Daily Rate (ADR) Volatility Index and Room Price Positioning Index” co-authored by Drs. Yoon Koh, Agnes DeFranco and Ki-Joon Back has been accepted for publication in Tourism Economics (SSCI journal). This study developed a new index that calculates relative price fluctuation: the ADR Volatility Index (AVI), which provides a more complete picture of the pricing positioning of a lodging property. Together with a Room Price Positioning Matrix, these two new tools can assist hotels in maximizing their room revenues.

  • Drs. Agnes DeFranco and Cristian Morosan have co-authored an article titled “Coping with the Risk of Internet Connectivity in Hotels: Perspectives from American Consumers Traveling Internationally,” which was accepted for publication by Tourism Management (SSCI journal). This study validated a conceptual model that guests’ knowledge, habits and convenience orientation were found to significantly influence the benefit and risk of connecting their mobile devices in hotels. Hotels can utilize the results of this study to design communication materials that encourage guests to learn more about the relatively unfamiliar networking environment of international hotels and find ways to manage their connections; to take advantage of consumers’ habits and design connectivity protocols that are similar to consumers’ familiar environments; and to partner with third-party organizations to design educational programs encouraging guests to use their mobile devices within unknown networks in unfamiliar destinations.
  • Four of our faculty and staff members had articles published in the Vol. 31/No. 4, Winter 2017 issue of The Bottomline, the journal of Hospitality Financial and Technology Professionals. Drs. Agnes DeFranco and Cristian Morosan’s article titled “Device Management: How Travelers Secure Electronics During a Hotel Stay” is on pages 14-21. Tanya Venegas, Dr. DeFranco and Arlene Ramirez co-authored an article called “Managing Assets in the Lodging Industry: The Role of the Asset Manager,” which appears on pages 22-28. And Dr. DeFranco wrote a third article with Tanya Venegas titled “A tribute to The Bottomline – Past, Present and Future” on pages 32-37.
  • Dr. Ki-Joon Back, associate dean for Research & Graduate Studies and the Eric Hilton Distinguished Chair, is currently conducting a longitudinal and cross-cultural study on “Gambling Fallacy –A Prevalent Study of Cognition Distortion and Erroneous Beliefs” among gambling participants in Korea, the United States and Switzerland. This study is being funded by Korea National Research Foundation ($125,000) for three years.
  • Dr. Sujata Sirsat, in collaboration with the Texas Department of Agriculture, has received a $500,000 grant from the Food and Drug Administration (FDA) to provide customized training and expertise on the Produce Safety Rule, which was established by the FDA in November 2015 to help prevent foodborne illness outbreaks. The goal of this grant is to work closely with growers based on the guidance principles of this rule to reduce the incidence of future foodborne illness outbreaks associated with fresh produce.

  • A paper by Dr. Agnes DeFranco and her research colleagues at UCF and Penn State – Drs. Nan Hua, John O'Neill, Khaldoon Nusair and Dipendra Singh – titled “Does Paying Higher Franchise Fees Command Higher RevPAR?” has been accepted for publication in the International Journal of Contemporary Hospitality Management (SSCI).  

  • A paper titled “Comparing Guests Key Attributes of Peer-to-Peer Accommodations and Hotels: Mixed Methods Approach,” written by doctoral students Amanda Belarmino and Elizabeth Whalen and Drs. Yoon Koh and John Bowen, has been accepted for publication in Current Issues in Tourism, a SSCI journal.

  • The University of Houston’s Division of Research has named Dr. Tiffany Shin as a recipient of the 2017 New Faculty Research Awards.

  • Dr. Ki-Joon Back, associate dean for Research & Graduate Studies and the Eric Hilton Distinguished Chair, was recently honored with a prestigious award from the Korean Government’s Ministry of Agriculture, Food, and Rural Affairs for his support in the development of the Korean food industry.

  • Drs. Cristian Morosan and Agnes DeFranco presented their paper, “Complementary Factors Influencing U.S. Consumers’ Intentions to Connect Their Tablets to Hotel Networks: The Roles of Hedonic Motivations, Trust, and Heuristics,” at the ENTER2017 eTourism Conference held in Rome, Italy, January 24-26. Besides publishing the paper in the proceedings, it will also be included as a book chapter.

  • Drs. Chris Taylor and Jay Neal, in partnership with Texas Tech University, are part of a grant titled “Developing a Generation of Agricultural Change Agents in the Battles for Food Security through Capacity Building.” This 36-month, $749,404 grant allows this faculty to work with other researchers, including the world’s leading expert on E-Coli, Dr. Mindy Brashears.
  • Drs. Ki-Joon Back and Juan M. Madera have been invited to serve on the editorial board of the International Journal of Contemporary Hospitality Management.

  • A paper by Drs. Cristian Morosan and Mary Dawson and doctoral student Elizabeth Whalen titled “Using Active Learning Activities to Increase Student Outcomes in an Information Technology Course” has been accepted for publication in the Journal of Hospitality & Tourism Education.

  • Dr. Priyanko Guchait has received an Outstanding Reviewer Award by the International Journal of Contemporary Hospitality Management.

  • Doctoral students Camille Kapoor and Renata Fernandes Guzzo have published a book chapter titled “Brand Experience and Loyalty” in the Routledge Handbook of Consumer Behaviour in Hospitality and Tourism.

  • Dr. Priyanko Guchait and his colleagues from National Tsing Hua University in Taiwan have received notification that their paper, “When Customers Want to Become Frontline Employees: An Exploratory Study of Decision Factors and Motivation Types,” has been accepted for publication in Service Business (SSCI). Their study explores the “customer to frontline employee” (CtFE) phenomenon.

  • "How Mindful is Your Company? Lessons for Business (and for Zika) from the Texas Health Presbyterian Hospital Ebola Crisis" by Dr. JéAnna Abbott was accepted for publication by Organizational Dynamics.

  • A paper by Dr. Juan Madera and his doctoral students Lindsey Lee and Camille Kapoor titled “Wait! What about Customer-Based Subtle Discrimination?” was accepted for publication in Industrial and Organizational Psychology: Perspectives on Science and Practice.

  • A paper titled “The influence of values and attitudes on green consumer behavior: A conceptual model of green hotel patronage” written by Dean Dennis Reynolds and I. Rahman has been accepted for publication by the International Journal of Hospitality and Tourism Administration (in press). This study develops a conceptual framework of consumer behavioral intentions in green hotels and identifies values and attitudes that influence consumers’ green hotel visit intention, willingness to pay more, and willingness to sacrifice. Understanding the interplay of these values and attitudes on green hotel behavioral intentions provides insights to better understand the green consumer and to better manage the green hotel.

  • Dean Dennis Reynolds, along with co-authors T. Leib, J. Taylor and W. Baker, has had a paper titled “Web-based menu design: A conjoint value analysis” accepted for publication in the International Journal of Hospitality and Tourism Administration. Their paper explores what is important to consumers when they look at online restaurant menus. The researchers found that trust, including such aspects as accurate pricing information, is key. Surprisingly, ease of use was least important. These findings replace common menu-psychology assumptions with empirical evidence in reference to online menus.

  • Principle investigator Dr. Sujata Sirsat, mentor Dr. John Bowen, and doctoral candidate and entrepreneurial lead Chandler Yu have received an I-FAST award through USDA. Their proposal “Augmented Reality and Automated Monitoring System to Enhance Food Safety Practices in Foodservice,” provides a unique opportunity to design innovative technology and network with industry leaders in Washington D.C. throughout the fall semester.

  •  A paper by Drs.Juan Madera, Mary Dawson, Priyanko Guchait and doctoral student Amanda Belarmino titled “Strategic Human Resources Management Research in Hospitality and Tourism: A Review of Current Literature and Suggestions for the Future” was accepted for publication in the International Journal of Contemporary Hospitality Management.

  • The Journal of Wine Research has accepted a paper from Dr. Chris Taylor titled “Exploring Impulse Purchasing of Wine in the Online Environment.” His co-authors are Dr. Veena Parboteeah of Eastern New Mexico University and Dr. Nelson Barber of the University of New Hampshire. Dr. Taylor, with his former undergraduate student Dr. J. Brian Aday of San Francisco State University, has also published a paper titled “Consumer Generated Restaurant Ratings: A Preliminary Look at OpenTable.com” in the Journal of New Business Ideas & Trends.

  •  “Listeria Monocytogenes Infection of HD11, Chicken Macrophage-like Cells” by Dr. Nathan Jarvis, Drs. Philip Crandall, Steven Ricke and Corliss O’Bryan of the University of Arkansas, and Dr. Janet Donaldson of the University of Southern Mississippi, was accepted for publication in the journal Poultry Science.

  • A paper titled “Motivation and Satisfaction of Marathon Volunteers: How Important is Volunteers’ Level of Running Experience?” by Dr. Jason Draper and former graduate student Forrest Ma has been published in the Journal of Convention & Event Tourism.
  • Dr. Sujata Sirsat has been awarded a USDA grant for her research on “A Multistate Effort to Integrate and Expand Farmers’ Market Food Safety Materials Across the Southern Region to Increase Food Safety Culture.” This $433,622 grant is part of a multi-state effort in collaboration with the University of Georgia, North Carolina State University, the University of Arkansas and Virginia Tech.
  • A paper titled “The Innovative Competitive Advantage: A Case Study of Two Pioneering Companies” co-authored by doctoral students Elizabeth Whalen and Jennifer Han was accepted for publication in the Journal of Hospitality and Tourism Cases.

  • “The Art of Negotiation: A Hospitality Industry Case Study” by Drs. Priyanko Guchait and JéAnna Abbott has been accepted for publication in the Journal of Hospitality and Tourism Cases.

  •  Drs. Priyanko Guchait, Sujata Sirsat, Jay Neal and JéAnna Abbott had their paper, “Managing Food Safety Errors: A Case Study of Chipotle Mexican Grill,” published in the Journal of Hospitality and Tourism Cases.  

  • Dr. Chris Taylor and Dr. Barber Nelson of the University of New Hampshire have been appointed to serve as managing editors of the International Journal of Hospitality Beverage Management. Dr. JéAnna Abbott also serves on the journal’s editorial board.

  • Drs. Priyanko Guchait and Jay Neal received the Best Paper designation at the 2016 International Council of Hotel, Restaurant and Institutional Education (ICHRIE) Conference. Their winning paper is titled “Reducing Food Safety Violations: The Role of Leader Behavioral Integrity for Food Safety, Error Reporting, and Error Management.” The conference was held July 20-22 in Dallas.

  • Dr. JéAnna Abbott received the University of Houston’s 2016 Woman and Gender Resource Center Distinguished Faculty Scholar Award in the tenured faculty category. Her international reputation in hospitality education, combined with her role as University ombudsman and her work on the Cougar Chairs Leadership Academy made her an ideal choice for this award. By effectively combining her research and responsibilities as ombudsperson, Dr. Abbott is bringing about effective change for women in the workplace.

  • “CSR and Financial Performance: The Role of CSR Awareness in the Restaurant Industry” by Dr. Yoon Koh, her former graduate student Yingyoung Rhou, and Dr. Manisha Singal of Virginia Tech, has been accepted by the International Journal of Hospitality Management (SSCI).

  • “Staycation Tourism,” a solo book section written by Dr. Jason Draper, was accepted for publication in Sage Publication's Encyclopedia of Travel and Tourism.

  • “Structural Effects of E-commerce Expenses on the Financial Performance in American Upper Midscale Hotels,” written by Drs. Cristian Morosan and Agnes DeFranco, along with their research partner Dr. Nan Hua, was accepted for publication in Tourism Analysis.

  • The editorial team of Worldwide Hospitality and Tourism has selected Dr. Cristian Morosan and his former graduate student Morgan Atwood for its 2016 Emerald Literati Network Awards for Excellence. Their winning paper, “An Investigation of the Persuasive Effects of Firm-Consumer Communication Dyads Using Facebook,” can be found in Worldwide Hospitality and Tourism Themes 2015, Vol. 7, 3 E.

  • Two of our students have been awarded the 2016 Summer Undergraduate Research Fellowship (SURF). Kristina Infante will work with Dr. Sujata Sirsat on identifying the microbial flora on fresh produce available to low income families, and designing novel interventions to improve produce safety. M. Van My Luong will work with Dr. Priyanko Guchait on a project titled, “Can Organizational Error Management Culture Impact Employee Health?”

  • "Why investing in Diversity Management Matters: Organizational Attraction and P-O Fit,” a paper by Drs. Juan Madera, Mary Dawson and Jay Neal, was accepted in the Journal of Hospitality and Tourism Research.

  • A paper titled “Three Country Study: Impact of Support on Employee Attitudes” by Drs. Priyanko Guchait and Ki-Joon Back was accepted for publication in The Service Industries Journal.

  • Dr. Ki-Joon Back, along with his research partners J. Park and A. Lee, had their paper, “Effects of Customer Personal Characteristics on the Satisfaction-Loyalty Link: A Multi-Method Approach,” accepted for publication in Service Business.

  • A paper titled “How Will My Wine Purchase Decision Be Viewed By Others?” co-authored by Drs. Chris Taylor and Nelson Barber of the University of New Hampshire was accepted for publication in the Journal of Wine Research.

  • A paper co-written by Drs. Priyanko Guchait, JéAnna Abbott, Juan Madera and Mary Dawson for their study, “Should Organizations Be Forgiving or Unforgiving? A Two-Study Replication of How Forgiveness Climate in Hospitality Organizations Drives Employee Attitudes and Behaviors,” was accepted for publication in the Cornell Hospitality Quarterly.

  • Dr. Jason Draper has received $14,207 in funding from the Greater Houston Convention and Visitors Bureau for his Meeting Planner Study. The purpose of this study is to provide an assessment of meeting and event planners’ attitudes toward Houston as a destination for meetings, conventions and trade shows.

  • Dr. Chris Taylor, along with Drs. Nelson Barber and Daniel Remar of the University of New Hampshire, have had their article titled “Desirability Bias and Perceived Effectiveness Influence on Willingness-to-Pay for Pro-Environmental Wine Products," accepted for publication in the International Journal of Wine Business Research.

  • Drs. Agnes DeFranco and Cristian Morosan, along with Tanya Venegas, have had articles published in the 2016 winter edition of HFTP’s The Bottomline. These include “Mobile Payments in Hotels Part II: NFC Mobile Payment—a Fad or the Future?” by DeFranco and Morosan; and “The Art of Sharing: The World of Shared Services in Hotels,” by P. Rosique Rodriguez, DeFranco and Venegas.

  • Dr. Mark Young, and his colleague Bradford T. Hudson of Boston College, have had their book chapter titled “Hospitality History” accepted for publication in the next edition of Hospitality: An Introduction.

  • Drs. Sujata Sirsat and Jay Neal, along with their former graduate student Hillary Norwood and a colleague at Ohio State, have had their paper titled “Evaluation of Food Safety Related Behaviors of Retail and Food Service Employees While Handling Fresh and Fresh-Cut Leafy Greens" accepted for publication in Food Control.

  • Dr. Chris Taylor has been appointed to the editorial board of Beverages. In its second year of publication, Beverages is an international, peer-reviewed scientific journal on the research, development and public policy related to beverages.

  • A paper by Drs. Juan Madera, Mary Dawson and Priyanko Guchait, “Psychological Diversity Climate: Justice, Racioethnic Minority Status, and Job Satisfaction,” has been accepted for publication in the International Journal of Contemporary Hospitality Management.

  • A paper by Dr. Agnes DeFranco and her colleague Dr. Ray Schmidgall titled “How to Best Use Financial Ratios in Benchmarking and Decision Making in Clubs: Review of the Decade 2003-2012” has been accepted for publication in the International Journal of Hospitality and Tourism Administration.

  • A paper titled, “Modeling guests’ intentions to use mobile apps in hotels: The roles of personalization, privacy, and involvement,” by Drs. Cristian Morosan and Agnes DeFranco has been accepted for publication in the International Journal of Contemporary Hospitality Management.

  • “Applying importance-performance analysis to services of a visitor information center,” a paper by Dr. Jason Draper, has been accepted for publication in Tourism and Hospitality Research.

  • Dr. Jay Neal, along with his co-principal investigators Dr. Juan Madera and Dr. Mary Dawson, Harris County, the City of Houston and the City of Pasadena, have been awarded a five-year grant from the Centers for Disease Control and Prevention for a research project titled “The Creation of an Educational Toolkit Designed to Reduce Foodborne Illness Risk Factors in Small Restaurants, High-Risk Meat Markets, Flea Markets and Mobile-Food Establishments." The estimated award total is for $962,500 and includes two interns for the College.

  • An article co-written by Dr. Agnes DeFranco, "Is the Road to Effective Assessment of Learning Outcomes Paved With Good Intentions," has been accepted for publication by The Journal of Hospitality, Leisure, Sport & Tourism Education.

  • Dr. Jason Draper has been invited to serve as an editorial board member for The Journal of Convention & Event Tourism.

  • Dr. Priyanko Guchait's paper, "The Moderating Effect of Supervisor and Coworker Support for Error Management on Service Recovery Performance and Helping Behaviors," was accepted for publication by The Journal of Service Theory and Practice

  • A paper by Dr. Chris Taylor, titled "Does the Product Really Matter: A Look at Mainstream Pro-Environmental Consumption Behavior," has been accepted for publication in The Journal of Food Products Marketing

  • The University of Houston named two Hilton College assistant professors, Drs. Rachel Han and Sujata Sirsat, as recipients of 2016 New Faculty Research Awards. 

  • "Perceived Forgiveness Climate in Hospitality Organizations Drives Employee Attitudes and Behaviors: A Two-Study Replication," a paper by Drs. Priyanko Guchait, JeAnna Abbott, Juan Madera and Mary Dawson, has been accepted for publication in the Cornell Hospitality Quarterly.

  • A paper by Drs. Cristian Morosan and Agnes DeFranco, "Co-Creating Value in Hotels Using Mobile Devices: A Conceptual Model and Empirical Validation," has been accepted for publication in the International Journal of Hospitality Management

  • Dr. Yoon Koh has accepted an invitation from the Journal of Hospitality Tourism Research to serve as an Editorial Review Board member.

  • A paper by Drs. Cristian Morosan and Agnes DeFranco, "It's About Time: Revisiting UTAUT2 to Examine Consumers' Intentions to Use NFC Mobile Payments in Hotels," has been accepted for publication in the International Journal of Hospitality Management.

  • “Does Franchising Alleviate Restaurants’ Vulnerability to Economic Conditions?”, a paper by Dr. Yoon Koh, co-authored with graduate student Yingyoung Rhou, Dr. Seoki Lee and Dr. Manisha Singal, has been accepted for publication in the Journal of Hospitality Tourism & Research.

  • A paper by Dr. Priyanko Guchait, co-authored by Drs. Aysin Pasamehmetuglu and Juan Madera, has been accepted for publication in the Service Industries Journal. The paper is titled "Error Management Culture: Impact on Cohesion, Stress and Turnover Intentions."

  • Dr. Rachel Han's paper, "A Double Whammy Effect of Ethnicity and Gender on Consumer Responses to Management Level Service Failures," cowritten with Drs. Laurie Wu and Anna Mattila, has been accepted for publication in the Journal of Service Management

  • Dr. Chris Taylor's paper, "Relationships of Involvement, Ethnic Food Consumption and Food Shows: An Initial Exploration," has been accepted for publication in the International Journal of Hospitality and Tourism Systems.

  • A paper co-authored by Dr. Jason Draper, Dr. Chris Taylor and graduate student Debbie De Kok, "How Important Is Wine at an Italian Festival?", has been accepted for publication in the Journal of Convention and Event Tourism.

  • Drs. Yoon Koh and Sujata Sirsat have received the Teaching Innovation Program Grant on the proposal titled, "Incorporation of Tablet Applications Into Courses to Enhance Student Engagement and Knowledge Retention." 

  • An article by Dr. Mark Young, "How M.K. Guertin Defined Best Western's Mission," was featured in the September 2015 issue of Lodging Magazine

  • A paper by former graduate student Lillian Garzon and Dr. Chris Taylor, “Loyalty Program in the Alcohol Beverage Industry: A Preliminary Look” has been accepted for publication in the Atlantic Marketing Journal.

  • Dean Dennis Reynolds’ paper, “Predicting Green Hotel Behavioral Intentions Using a Theory of Environmental Commitment and Sacrifice for the Environment,” has been accepted for publication in the International Journal of Hospitality Management.

  • Dr. Ki-Joon Back’s study, “Comparison of Telephone RDD and Online Panel Survey Modes on CPGI Scores and Comorbidities,” has been accepted for publication in International Gambling Studies.

  • Congratulations to Drs. Jay Neal, Mary Dawson and Juan Madera, who’ve received a USDA-NIFA Grant for $248,000.

  • A manuscript by Dr. Juan Madera, Dr. Mary Dawson and Dr. Jay Neal, "Managers' Psychological Diversity Climate and Fairness: The Utility and Importance of Diversity Management," was accepted for publication in the Journal of Human Resources in Hospitality and Tourism.

  • A paper titled, "Friendship on Social Networking Sites: Improving Relationships Between Hotel Brands and Consumers," coauthored by Dean Dennis Reynolds and Drs. Na Su and Babu John Mariadoss of Washington State University, has been accepted for publication in the International Journal of Hospitality Management.

  • "How Do Potential Medical Tourists Expect? Assessing Expectation Based on Gap Analysis and Structural Equation Modeling," a paper co-authored by recent Hilton College graduate Yoohee Hwang, Dr. Ki-Joon Back and Jungkun Park, received the Best Paper Award at the 78th TOSOK International Tourism Conference in Seoul, Korea.

  • "Learning in the Service Environment: The Influence of Diversity," a paper by Dr. Priyanko Guchait, Dr. Juan Madera and Dr. Mary Dawson, has been accepted for publication in the Journal of Service Theory and Practice.

  • Dr. Cristian Morosan's paper, "An Empirical Analysis of Intentions to Co-Create Values in Hotels Using Mobile Devices," has been accepted for publication in the Journal of Hospitality & Tourism Research.

  • A paper by Dr. Cristian Morosan and Dr. Agnes DeFranco, "The Role of Involvement, Personalization and Privacy in Influencing Hotel Guests' Intentions to Use Hotel-Branded Mobile Apps," won the iHITA-HFTP Best Research Paper Award for 2015. 

  • Dr. Sujata Sirsat and Dr. Jay Neal's review article titled, "Growth of Local Food Systems: A Review of Potential Food Safety Implications," was accepted for publication in CAB Reviews, a journal that covers agriculture, global health, nutrition, natural resources and veterinary science. 

  • Dr. Cristian Morosan was selected by a group of his peers to receive the 2015 Stephen Rushmore / HVS Faculty Research Award.

  • Lecturer Arlene Ramirez and Dr. Agnes DeFranco appeared in a special feature about the hospitality industry's most influential female finance professionals in The BOTTOMline, the official journal of Hospitality Financial and Technology Professionals.

  • An article co-authored by Dr. Agnes DeFranco and Dr. Cristian Morosan, "Laptops, Tablets and Phones! Oh My!", was featured in the Spring 2015 issue of The BOTTOMline.

  • Dr. Mark Young's article about the beginnings of Westin Hotels in the 1930s was featured in the May 2015 issue of Lodging magazine.

  • A manuscript by Dr. Yoon Koh, "Effects of Social Media on Firm Value for U.S. Restaurant Companies," was accepted for publication in the International Journal of Hospitality Management.

  • A paper by Dr. Jason Draper, "Comparing Destination Image of Visitors, Potential Visitors and Residents," was recently published in the eReview of Tourism Research.

  • "An Investigation of the Persuasive Effects of Firm-Consumer Communication Dyads Using Facebook," a paper co-authored by graduate student Morgan Atwood and Dr. Cristian Morosan, was accepted for publication in Worldwide Hospitality and Tourism Themes, Special Edition on Social Media.

  • Dr. Cristian Morosan has accepted a position on the editorial board of the Journal of Hospitality Marketing & Management, his fourth editorial-board membership.

  • A paper authored by Dr. Cristian Morosan and Dr. Agnes DeFranco, "Disclosing Personal Information Via Hotel Apps: A Privacy Calculus Perspective," has been accepted for publication in the International Journal of Hospitality Management.

  • "Titanium Dioxide Nanoparticles as an Environmental Sanitizing Agent," a paper authored by Dr. Sujata Sirsat and Dr. Jay Neal, has been accepted for publication in the Journal of Microbial & Biochemical Technology.

  • Dr. Sujata Sirsat and Dr. Priyanko Guchait have been awarded the University of Houston Grant to Enhance and Advance Research (GEAR) in the amount of $30,000 for their proposal titled, “The Impact of Leader Behavioral Integrity for Food Safety on Error Reporting, Error Management, and Food Safety Performance." This is a very competitive grant at the university – congrats!

  • "A Perspective-Taking Model for Global Assignments," an article written by Dr. JeAnna Abbott, has been accepted for publication in the Journal of Global Mobility

  • Dr. Priyanko Guchait's paper, "Making Teamwork Work: Team Knowledge for Team Effectiveness," has been accepted for publication in the Journal of Psychology: Interdisciplinary and Applied.

  • "To Tweet or Not to Tweet: That is the Question for Hoteliers - An Exploratory Study," a paper co-written by Dr. Chris Taylor, has been accepted for publication in the Information Technology & Tourism journal.

  • An article written by Dr. Mark Young, "Reinventing a Niche Market: Kemmons Wilson Revolutionized the Motel Model and Created Holiday Inn," was featured in the February 2015 issue of Lodging magazine.

  • A paper titled "Error Recovery Performance: The Impact of Leader Behavioral Integrity and Job Satisfaction," co-authored by Dr. Priyanko Guchait, has been accepted for publication in the Cornell Hospitality Quarterly, an SSCI Journal.

  • Dr. Cristian Morosan's paper, "Using Registered Traveler Biometric to Co-Create Value in Air Travel: Development of a Conceptual Model," has been accepted for publication in eReview of Tourism Research.

  • A paper by Dr. Agnes DeFranco, Dr. Cristian Morosan and Dr. Nan Hua, titled "The Other Side of Technology Adoption: Examining the Relationships Between E-Commerce Expenses and Hotel Performance," has been accepted for publication in the International Journal of Hospitality Management.

  • "An Empirical Framework to Predict Idiosyncratic Risk in a Time of Crisis: Evidence From the Restaurant Industry," a paper by Dr. Priyanko Guchait, has been accepted for publication in the International Journal of Contemporary Hospitality Management.

  • Dr. Cristian Morosan and Dr. Agnes DeFranco’s paper, “Understanding the Actual Use of Mobile Devices in Private Clubs in the U.S.,” has been accepted for publication in the Journal of Hospitality and Tourism Technology (JHTT).

  • A paper by Dr. Priyanko Guchait and Dr. JeAnna Abbott titled “Psychological Safety and Learning Behaviors for Enhanced Service Recovery Performance: Error Management Practices at Three Organizational Levels in Service Industry,” has been accepted for publication in the Journal of Human Resources in Hospitality & Tourism.

  • “Perceived Supervisor and Coworker Support for Error Management: Impact on Perceived Psychological Safety and Service Recovery Performance,” a paper by Dr. Priyanko Guchait and Dr. Mary Dawson, has been accepted for publication in the International Journal of Hospitality Management.

  • Dr. Agnes DeFranco and Dr. Cristian Morosan’s paper, “Clubs and Mobile Apps in the Year 2014, Part 2: Making the Inroads,” has been accepted for publication in The Bottomline 29(3), 18-22.

  • “Managing Language Bar

  • riers in the Workplace: The Roles of Job Demands and Turnover Intentions,” a paper written by Dr. Juan Madera, Dr. Mary Dawson, and Dr. Jay Neal, has been accepted for publication in the International Journal of Hospitality Management.

  • A paper written by Dr. Cristian Morosan and Dr. Agnes DeFranco, “When Tradition Meets the New Technology: An Examination of the Antecedents of Attitudes and Intentions to Use Mobile Devices in Private Clubs,” was recently accepted for publication in the International Journal of Hospitality Management.

  • Dr. Ki-Joon Back and Choognki Lee’s paper, “Determining the Attributes of Casino Customer Satisfaction: Applying Impact-Range Performance and Asymmetry Analyses,” was recently accepted for publication in the Journal of Travel and Tourism Marketing.

  • Two feature manuscripts written by Dr. Jay Neal, Dr. Sujata Sirsat, Barbara Almanza and Sheryl Kline have been accepted for publication in the July/August 2015 issue of the Journal of Environmental Health. The manuscripts are titled “How Clean Are Hotel Rooms? Part 1 (Visual Observations Versus Microbiological Contamination)” and “How Clean Are Hotel Rooms? Part 2 (Examining the Concept of Cleanliness Standards).”

  • A paper co-authored by Dr. Ki-Joon Back has been accepted for publication in the International Journal of Contemporary Hospitality Management. The paper is titled “The Effects of Quality of Work Life on Job Satisfaction Among Frontline Hotel Employees: A Self-Determination and Satisfaction Theory Approach.”

  • Dr.Priyanko Guchait’s paper, “Psychological Contracts, Perceived Organization and Supervisor Support: Investigating the Impact of Intent to Leave Among Hospitality Employees in India,” has been accepted for publication in the Journal of Human Resources in Hospitality & Tourism.

  • “The Evolution of Marketing Research,” a paper co-authored by Dr. Cristian Morosan, Dean John Bowen and graduate student Morgan Atwood, has been accepted for publication in the top-ranked International Journal of Contemporary Hospitality Management.

  • An article co-authored by Dr. Jason Draper, “Structural Elements and Diachronous Citation Analysis Among Top-Ranking Tourism Journals (1990-2010)," has been accepted for publication in Tourism Management Perspectives.

  • Dr. Chris Taylor recently had an article accepted for publication in the Journal of Wine Economics and Policy. The article, which Dr. Taylor wrote with his economist colleague Dr. Michael Snipes, is titled “Model Selection and Akaike Information Criteria: An Example From Wine Ratings and Prices.”