Transfer a Call Using a Hard Phone - University of Houston
Skip to main content

University Information Technology

Unified Communications

Transfer a Call Using a Hard Phone

Transferring a call is exactly the same when using the CX500, CX600 and CX3000 phones. For information on how to transfer a call and a definition of transfer options, select your phone model.

transfer-directly-to....png

CX500, CX600, CX3000
During a call, press the Menu button. Choose one of the following options from the menu that appears:
  1. Parking Lot - The Parking Lot is a holding queue for calls. Instead of putting a call on hold, transfer the call to the Parking Lot. After selecting this option:
    1. Skype for Business (SFB) assigns a three-digit retrieval number to the call which appears on your screen. Give the retrieval number to the intended recipient of the call (via email, instant message, or post-it note) and the recipient can retrieve the call when ready for it. The call can be retrieved from any Skype for Business (SFB) phone on campus by pressing * and entering the three-digit retrieval number. Once the call is retrieved, it is removed from your Home screen.
  2. Transfer Directly To - After selecting this option:
    1. Enter a phone number or select a Contact.
    2. Press Transfer.
    3. Hang-up

merge-calls.png

  1. Consult Then Transfer - Allows you to announce the call or say a few words before transferring. After selecting this option:
    1. Enter a phone number or select a Contact.
    2. Press Consult
    3. Announce the call.
    4. Press Transfer.
    5. Hang-up.
  2. Merge Calls - If you have two calls on your phone (one active and one on hold), Merge Calls appears as a transfer option. Select this option to create a conference call.
  3. Transfer to Mobile  - If your mobile number is in Skype for Business (SFB), Transfer to Mobile appears as a transfer option. Select this option to transfer a call to your cell phone.

transfer.png

CX700
During a call, press Transfer. Choose one of the following options from the menu that appears:
  1. Parking Lot - The Parking Lot is a holding queue for calls. Instead of putting a call on hold, transfer the call to the Parking Lot. After selecting this option:
    1. Skype for Business (SFB) assigns a three-digit retrieval number to the call which appears on your screen. Give the retrieval number to the intended recipient of the call (via email, instant message, or post-it note) and the recipient can retrieve the call when ready for it. The call can be retrieved from any Skype for Business (SFB) phone on campus by pressing * and entering the three-digit retrieval number. Once the call is retrieved, it is removed from your screen.
  2. Transfer to Mobile - If your mobile number is in the phone, Transfer to Mobile appears as a transfer option. Select this option to transfer a call to your cell phone.
  3. Consult Then Transfer - Allows you to announce the call or say a few words before transferring. After selecting this option:
    1. Enter a phone number.
    2. Press Consult.
    3. Announce the call.
    4. Press Transfer.
    5. Hang-up.
  4. Transfer Directly To - After selecting this option:
    1. Enter a phone number.
    2. Press Transfer.
    3. Hang-up.





For Skype for Business (SFB) related questions or problems, send email to sfbsupport@uh.edu.