If individual students indicate that they are not receiving mailings, it may be due to one of the following reasons:

• The student's email account may be over quota and not able to accept additional messages.
• Email sent via a mailing list such as Listserv is sometimes placed into a Spam, Junk, or Quarantine folder by the recipient's email system. Please ask the student to check whether this is the case.
• The student may also want to verify his or her enrollment status in the course section. The students on each mailing list are updated daily. During the drop/add period, list enrollment will obviously still be in flux.

After you send a message you may receive a series of error reports from the Listserv system. These error reports indicate which student addresses on the list generated email bounces.

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