Mail and Package Tracking Portal
Welcome to the Mail and Package Tracking Web Portal, a dedicated service for residential students, faculty, and staff at the University of Houston. This portal allows you to check the status of mail or packages as they move through UH Delivery Services.
Use the portal to:
- View current delivery status
- Confirm receipt of packages
- Access delivery history
To get started:
- Log in to the portal using your CougarNet credentials by clicking the corresponding link below.
- Check the status to see if your item is:
- In transit
- Ready for pickup
- Delivered
- Review your delivery history to track past items.
Mail and Package Tracking Portal- Faculty and Staff
Mail and Package Tracking Portal- Residential Student
Definition of Mail and Package Tracking Statuses
Residential Student
| Status | Definitions |
|---|---|
| Final Notice for Pickup | Mail/package will be held at our office for 2 additional days before being returned to sender. |
| Package Delayed, Pickup Required | Mail/package is available for pickup due to incorrect address, missing mailbox, name mismatch, or damage. |
| Delivered to Locker | Mail/package placed in locker; a PIN code will be emailed for pickup. |
| Locker Code Expired | PIN code has expired; Delivery Services will retrieve the mail/package from the locker. |
| Packaged Removed, Pickup Required | Mail/package removed from locker; available for pickup at our office. |
| Picked Up from Locker | Mail/package has been picked up from the locker. |
| Package Oversized, Pickup Required | Package too large/heavy for locker; must be picked up at our office. |
| Perishable, Pickup Required | Package requires temperature control; must be picked up at our office. |
| Picked Up from Delivery Services | Mail/package has been picked up from our office. |
| Processed for Locker | Mail/package processed for placement in locker. |
| Reprocessed for Delivery | Mail/package reprocessed for locker or delivery. |
| Returned To Sender | Mail/package returned to sender after not being picked up in allotted time. |
| Second Reminder for Pickup | Reminder to pick up mail/package at our office. |
| Stored at Delivery Services | Mail/package stored at our office for pickup. |
| Need to Verify, Pickup Required | Mail/package must be picked up for verification due to insufficient label information. |
Faculty and Staff
| Status | Definitions |
|---|---|
| Attempted Delivery | Delivery was attempted but not completed; mail/package will be returned to office for pickup. |
| Declined Delivery | Delivery declined; mail/package returned to office for pickup. |
| Delivered | Mail/package delivered to department’s designated drop-off location. |
| Delivered to Locker | Mail/package placed in locker; a PIN code will be emailed for pickup. |
| Locker Code Expired | PIN code expired; Delivery Services will retrieve mail/package from locker. |
| Packaged Removed, Pickup Required | Mail/package removed from locker; available for pickup at our office. |
| Picked Up from Locker | Mail/package picked up from locker. |
| Picked Up from Delivery Services | Mail/package picked up from our office. |
| Processed for Delivery | Mail/package processed for standard delivery. |
| Processed for Locker | Mail/package processed for placement in locker. |
| Reminder for Pickup | Reminder to pick up mail/package at our office. |
| Reprocessed for Delivery | Mail/package reprocessed for locker or delivery. |
| Returned to Sender | Mail/package returned to sender after not being picked up in allotted time. |
| Package Exceeds 50lbs, Pickup Required | Package exceeds 50lb limit; stored at our office for pickup. |
| Need to Verify, Pickup Required | Mail/package must be picked up for verification due to insufficient label information. |