The University of Houston Libraries annually recognizes an employee from outside the UH Libraries to show appreciation of his or her efforts that go above and beyond their normal work routine. This award is known as the Dean’s Library Advocate. The recipient must have worked closely with the Libraries during the past year, and should have made a contribution to the success of the Library. In March, Facilities Building Management Systems Lead Bill Allen was honored with this award.

Over the last year, Bill Allen had been assigned to the UH Library to address all Heating and A/C issues. As a result, Allen had been very attentive in making sure all temperatures in the Elizabeth Rockwell Pavilion remained at a comfortable level for various events. Allen also made sure if for any reason he was not available to respond, he would contact someone else within his group to troubleshoot the call.  Allen made it a priority to constantly check in with library on a daily basis for any adjustments needed for temperature and made sure to address them immediately.  In addition, Allen made sure to notify the building manager of any work that was going to be done well in advance of the timeline.  This allowed the manager to effectively communicate with occupants to foresee any issues.  Allen was also a part of the UH Ride out team during hurricane Harvey and made sure to fix all HVAC issues that resulted from loss of power. 

The library department is more than thankful for Bill Allen and all his hard work. Dean Lisa German had many kind words to say expressing the libraries appreciation of his dedication.  “Bill has a very welcoming personality, and is always willing to go the extra mile.  Bill is an absolute pleasure to work with.”

Facilities continues to strive for excellent customer service and Bill Allen sets a great example.