Starting Monday, Feb. 25, Facilities Management will launch Facility Administration and Maintenance Information System (FAMIS) self-service, a new online facility work order request system. FAMIS self-service will allow faculty, staff, and students to enter facilities service requests directly into Facilities Management’s work order system via an easy-to-use self-service interface.
Key features of FAMIS Self-Service include:
- Improved Accuracy – Users will enter their own description of work, ensuring that the request accurately reflects their requirements.
- Streamlined Submission Process – Since users will submit their requests through AccessUH via their CougarNet ID login, their most up-to-date contact information will be automatically included along with the work request.
- Expedited Review Process – All work order requests will immediately enter the work order stream. Billable work requests will automatically be forwarded to the appropriate parties within the department for certifying signatures.
- Real-Time Updates – Users can track their work order status and review their billing history.
To access FAMIS self-service, log in to AccessUH via your CougarNet ID and password, and click on the FAMIS - facility work order system icon (see image below).
FAMIS self-service only handles non-emergency service requests. Examples of non-emergency service requests include but are not limited to lights burned out, room temperature issues, broken doors or windows, trash removal, pest control, restroom portering, and plumbing leaks. For services that require immediate attention to maintain safety or preserve work productivity, please contact the Facilities Service Center at 713-743-4948. For questions or for further information regarding this new self-service, please contact FAMIS support at firstname.lastname@example.org.
About the University of Houston
The University of Houston is a comprehensive national research institution serving the globally competitive Houston and Gulf Coast Region by providing world-class faculty, experiential learning, and strategic industry partnerships. UH serves more than 40,700 students in the nation’s fourth-largest city, located in the most ethnically and culturally diverse region of the country.