Overview - University of Houston
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Overview

Our IT Services and Summary of Operations

UIT provides IT services to the UH System and UH. We are responsible for the management of:

  • The University’s Communications Infrastructure and Telecommunication Services
  • The UHS Data Center
  • Information Technology Security
  • Enterprise Systems and Services
  • Educational Technology Services
  • (General Purpose Classrooms)
  • Web Technologies and Applications
  • IT Support Services (including Helpdesk and the UH Contact Center)
  • Research Computing Services

The comprehensive list of services is available in our UIT Service Portfolio at http://www.uh.edu/infotech/about/performance/service-management/

In addition, we monitor the performance of our services daily. The table below is our 3-year Summary of Operations, which contains key performance indicators (KPIs) for major services.

SERVICES FY16 FY18 % CHANGE

Enterprise Information Systems

Finance Transactions 4,256,383 4,492,918 6%
HR / Payroll Transactions 5,792,495 6,925,681 20%
P-Card Transactions 83,652 73,854 -12%

Desktop Computing & User Support Services

IT Support Center Service Requests 65,793 60,794 8%
IT Communications Service Requests 1,472 1,635 11%
Classroom Technology Equipment Requests 1,178 486 -59%
Classroom Technology Equipment Repairs 130 66 -49%

Enterprise Infrastructure and Services

Email Accounts 18,961 19,594 3%
CougarNet Accounts 110,453 102,879 -7%
Email Aliases 351,357 404,593 15%
Email Incoming Messages Processed 154,939,368 889,333,000 474%

Information Technology Security

Security Incidents 150 486 224%
Instructional Technology      
Blackboard Seats 151,189 114,576 -24%
Blackboard Courses 5,344 3,460 -35%

Network Infrastructure and Services

Active Data Ports 75,288 85,099 13%
Total Miles of Fiber Cable 1,195 1,930 62%
# of WiFi Access Points 4,963 5,165 4%

Operations & Data Center

Data Backup in Terabytes 6,656 8,618 29%
UNIX Servers, Logical Systems 414 369 -11%
Windows Servers, Logical Systems 629 543 -14%

Web Support Services

GetHelp Searches 560,589 119,886 -79%
UH Web Site Page Views 132,471,437 113,697,803 -14%