Description of Service:

Administration of enterprise student systems: tuition and fee calculation, book loans, billing, accounts receivables, general ledger interface, and external integrations.

Business Owner:

Katina McGhee

UIT Service Manager:

Leo Moreno

UHS Service?

Yes

How To Request:

Contact business owner

Minimum Service Level:

99.9% availability; 24x7 except during scheduled maintenance windows.

Maintenance Windows:

Maintenance: Sundays, 6a.m. - 2p.m. with possible extension to 6 p.m.  Major upgrades may start on Saturday to assure production availability for Monday start of business.

Support (Tier 1):

UH: bursar@uh.edu or (713) 743-1010 option 6                                            UHCL: UHSBS@uhcl.edu or 281-283-2170                                                            UHD: cashiers@uhd.edu or 713-221-8196                                                                  UHV: billing@uhv.edu or 361-570-4833

Support (Tier 2):

Student Financial Technical Team Manager, Leo Moreno: lemoreno@central.uh.edu

Support (Tier 3):

Submit case to Oracle support: support.oracle.com/portal

Charges (if applicable):

None