Description of Service:

Administration of enterprise student systems: Institutional Research, Coordinating Board reporting.

Business Owner:

Katina McGhee

UIT Service Manager:

Leo Moreno

UHS Service?

Yes

How To Request:

Contact business owner

Minimum Service Level:

99.9% availability; 24x7 except during scheduled maintenance windows.

Maintenance Windows:

Maintenance: Sundays, 6 a.m. - 2 p.m. with possible extension to 6 p.m.  During major upgrades, maintenance may start on Saturday to assure production availability by start of business Monday morning.

Support (Tier 1):

Not Applicable

Support (Tier 2):

Institutional Reporting Technical Team Manager, Leo Moreno: lemoreno@central.uh.edu

Support (Tier 3):

Submit case to Oracle Support: support.oracle.com/portal

Charges (if applicable):

None