University of Houston Division of Student Affairs - 2021–2022 Annual Report - University of Houston
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Supporting Student Success

The Division of Student Affairs supports students to provide a foundation for academic and personal success.

We take a holistic approach to building a healthier student body by offering programs and services that address mind, body, and spirit. Several of our departments are dedicated to offering services that also support addiction recovery and overall well-being, as well as supporting veterans on campus and parents who need childcare.

Student support and engagement helps foster a caring and inclusive campus

counseling session

The Cougar Experience is about what we do as a division and how our efforts positively affect our students and the University of Houston (UH) community. We create and foster environments to make our students feel welcome. We connect our students with resources to help them with what they need to support them academically, socially, and financially. Our role as the Division of Student Affairs (DSA) is to ensure we meet students where they are and engage with them to learn, grow, inquire, and thrive while benefiting from belonging to something larger than themselves. When we support students, we strive to help them to become successful.

The Division of Student Affairs recognizes that while students are pursuing their education, sometimes struggles in life can disrupt their progress. There are often issues that cause students to leave college or dissuade them from pursuing their educational goals that are no fault of their own. Issues like being a parent and not having access to childcare can present barriers to education for some students. Our Children Learning Centers (CLC) are available to support students who are parents by providing a nationally accredited learning environment for children, ages 3 months to 5 years old. The CLC recognized that some families may need additional support and implemented a grant program called, “Child Care Access Means Parents in School (CCAMPIS).” This grant alleviates obstacles some parents may face while seeking a college degree. In 2018 the U.S. Department of Education awarded Children Learning Centers (CLC) a 2.2 million four-year grant to support UH student parents at CLC with childcare tuition costs. This is a major factor because according to the Institute for Woman’s Policy and Research, affordable quality childcare is crucial to the postsecondary success of the 48 million undergraduate students raising dependent children.

“We know that childcare availability is a struggle for most families. Accessing programs that are affordable and meet quality standards can be an even bigger struggle. At CLC, we look for funding opportunities that we can draw upon to offset the costs for student parents. UH student parents are first to be considered for CLC enrollment, making our program not only affordable but also accessible for those pursuing a degree here on campus. We understand the impact that these tuition assistance programs have on parents obtaining a postsecondary degree; without these support services many of them would not be able to afford an education for either themselves or their children. Our program enables both.”- Jennifer Skopal, director, Children Learning Centers.

Each of the four years during the grant period, our CLC has been awarded $555,989 to support our students who are parents. Under the CCAMPIS grant, schools can apply for 1 % of the total amount of Pell grants awarded to their student body. At UH, that computes to be approximately $555,000 annually. The CCAMPIS is a highly competitive grant and UH is one of only six colleges and universities in Texas that have been funded. “This grant makes quality childcare not only accessible but affordable for our college students," said Jennifer Skopal, director of the Children Learning Centers. We are open five days a week from 7 a.m. to 6 p.m., and they [student parents] know they can bring their child to campus, and then they can focus on school. Receiving this highly competitive grant is meaningful support in our mission to provide exemplary early childhood services to UH families. While the university focuses on attracting top students, we provide these support services allowing them to put forth everything they have into their education to be the best they can be in school with the confidence that their children are being well cared for right here on campus. We see the impact and the benefits every day.”

When our Coogs need food, we are here to help!

Coogs Crafts & Coffee

Food insecurity can be an issue for students who cannot afford to buy the groceries necessary to maintain a healthy diet, impacting their overall well-being. UH Wellness offers a variety of programs throughout the year which seek to address all dimensions of wellness. Through UH Wellness’s Cougar Cupboard program, we are working to support students and combat these issues. The Cougar Cupboard program operates similarly to a grocery store where students may browse the shelves of our cupboard for desired food items, and they can also get frozen or refrigerated items from our coolers. Once they have chosen their grocery items, students may proceed to our checkout, provide their Peoplesoft Identification number, and their Food Scholarship Identification to check out items at no charge. Each student is allowed up to 30 pounds of groceries each week and the poundage numbers reset every Monday.

The Cougar Cupboard distributed 190,699 pounds (about 86,499.54 kg) of food in FY22 which is a 282% increase from the previous year due to students returning to campus after the pandemic. The Cougar Cupboard also provides other resources for students such as nutrition workshops, food safety tips, emergency preparedness information, and composting. The Cougar Cupboard also provides information on where to get food from other organizations and they also assist students with help finding information on financial resources. These types of programs are invaluable to our students who cannot afford to buy food and help them to avoid food shortages while attending college.

Another amazing resource that we provide for our students is Free Lunch Wednesdays, managed by the A.D. Bruce Religion Center. The Free Lunch program is not only a signature program at the A.D. Bruce Religion Center, but also a vital campus program for the community. The Wednesday Lunch program creates an opportunity for our community to connect and engage with one another over a hot meal. Regardless of your religious or non-religious affiliation, all are welcome. This lunch is sponsored by various UH departments within the Division of Student Affairs, Campus Ministry, and our local House of Worship. This program is open to the UH community on available dates and allows us to engage with each other while nourishing the body, mind, and soul.

We understand that supporting students can materialize in many forms due to our collective vision, values, and excellent work. We have pride in our ability to provide free lunches to the students and the UH community at large. In FY22, the A.D. Bruce Center hosted 22 lunch dates with over 3,400 attendees with an average of 154 attendees per lunch date which included students and staff. The program's cost is $30,000, which is a significant contribution as the lunches were first provided by the generosity of various campus ministries through homecooked meals provided by volunteers. This practice was prohibited by the Health Department due to the pandemic, however, the A.D. Bruce Center raised $30,000 through departmental contributions to continue offering this amazing program for our Coogs.

Support for Students Comes in Many Forms
Mental & Physical Health, Career Guidance, and Financial Assistance

Cougar Cupboard food

When it comes to our Coogs, here at the University of Houston (UH) we strive to cover all the bases. We have a variety of programs that cater to the students' needs that we believe will help them stay in school and graduate. A rarely discussed subject is mental health which can range from stress and anxiety to suicide. Although it may be common to experience sadness, stress, and anxiety as a normal part of our lives; if a student needs professional help, we are here to support them. Our Counseling and Psychological Services (CAPS) department is committed to helping our students on their journey to live their best lives. The CAPS department is fully accredited by the International Accreditation of Counseling Services (IACS) whose basic purpose is to encourage and aid counseling services throughout the United States and Internationally to meet high professional standards. In addition, IACS informs the public about the competency and reliability of counseling services to foster communication.

CAPS does not believe in a one-size-fits-all approach to mental health. They believe that different people may require different types of assistance at various times. CAPS offers a dynamic array of services that are intended to meet students where they are regarding their specific needs. The CAPS department provides short-term individual and couples counseling through workshops, group therapy, and Single Session Therapy (SST). CAPS is a generalist counseling center that specializes in short-term counseling options and offers recommendations for students who require a specialized or longer-term therapy option in the Houston community. Students who require longer care are connected with resources and treatment options that will better coincide with their treatment. CAPS continues to look for solutions that best meet the needs of the student.

In FY 22, our data indicated that 85% of our students were satisfied with their experience with CAPS, while the number of clients served increased by 45%. Our diverse student population typically seeks services when they are feeling stress, hopelessness, loneliness, anxiety, depression, difficulty adjusting, relationship issues, identity questions, and a variety of other concerns. The CAPS staff provides our students with a safe and confidential environment where they can talk about their situation in their voice. The CAPS staff members are professional in their respective fields and will never reveal any student's identity nor will they confirm or deny a student's participation in counseling without the student's written consent.

In addition to providing counseling services, we also provide our students with an onsite Health Center and Campus Pharmacy. The mission of the Student Health Center and Campus Pharmacy is to provide cost-effective, comprehensive, compassionate, and quality primary medical care to all UH students so they can focus on successful academic outcomes. The Student Health Center is financed by Student Service Fees and all currently enrolled students at the University of Houston are eligible for all services at the Student Health Center. Students must reside in the state of Texas at the time of service to be eligible for Telemedicine services. The Student Health Center increased the number of student visits by 37% in FY22 from the previous year because of students returning to campus. Almost 70% of students served during this fiscal year were in person and 30 % of our students participated in telemedicine and psychiatry.

Career Guidance

The University Career Services (UCS) department is another resource and support system that helps Coogs obtain employment while attending college and once they graduate. UCS is a full-service career center offering students and Alumni resources and assistance in the formulation and implementation of their career plans. UCS offers various opportunities to meet with career development specialists to help students with employment. Coogs and Alumni can schedule a 30-minute appointment online or they can schedule a 15-minute virtual drop-in appointment.

UCS believes students employed during the academic year is a fantastic opportunity for them to earn extra money, build a professional network, and gain valuable job-related experience that can transfer into their desired career goals. Students can apply for College Work-study or Federal Work-study which are government-subsidized student employment programs designed to assist students in financing their post-secondary education. Students can also apply for Non-College Work Study jobs where the employer pays 100% of the student wages out of their departmental funds. The Division of Student Affairs is a major student employer on campus with over 800 student employees across over 23 departments.

University Career Services has many other career resources and services available to assist students and alumni. This includes a quick resource guide that focuses on six areas: major and career exploration, job and internship preparation, career fairs, graduate and professional school, finances, salary negotiations, and identity-based resources. In FY22. UCS served 15,882 current and alumni students. This is a 37% increase over the previous year and in the Spring of 2022, UCS recorded graduate student utilization which increased by 54%.

Financial Assistance

Financial assistance can also be a huge barrier to students who want to attend college. We recognize that many students may not have the resources to pay the cost of tuition, books, and other college fees. As with most universities, we distribute financial aid provided by the federal government, but we also strive to help students afford college, by providing help through scholarships, grants, and funding that have been donated by generous donors. Many of our students benefitted from financial assistance during the pandemic and in FY 22, the COVID-19 emergency grant assistance provided by the Higher Education Relief Fund disbursed 54.7 million dollars to students in need through the Office of Scholarships and Financial Aid (OSFA). OSFA also provided additional help through our Emergency Fund and The Diamond Scholars Fund.

FY 22 Student Support and Impact by The Numbers: