The Change Management Committee (CMC) relies on representatives from key Information Technology areas to review, coordinate, and communicate technology changes that may impact University services and operations. Committee members provide oversight, identify potential risks and impacts, and help ensure appropriate stakeholder awareness prior to implementation. These responsibilities align with Information Technology Infrastructure Library (ITIL) practices and current University governance.

Govern and Coordinate Changes
The IT Change Management Committee (CMC) consists of key IT leaders who review, coordinate, and communicate technology updates. This teamwork protects University services and daily operations from unexpected disruptions.

Manage Risks and Awareness
Committee members provide strict oversight on all tech modifications. They identify potential risks, evaluate operational impacts, and guarantee stakeholder awareness before any deployment. 

Core Roles and Frameworks
Successful outcomes rely on defined roles across the university:

• Change managers oversee the pipeline.
• Requesters submit new proposals.
• Agents and contributors build solutions.
• Subject matter experts validate technical steps.

Change Management Committee Chair - CMCC

• Chairs the CMC
• Oversees the Change Management Process and presents the documentation to the CMC for review and approval
• Makes final decisions on policies and procedures
• Appoints the CAB Facilitator, Secretary, and FSC Planner
• Oversees and reports the CMPR

Change Advisory Board Facilitator - CABF

• Facilitates the weekly CAB meetings via the webtool
• Enforces rules of conduct during weekly meetings

Change Advisory Board Scribe - CABS

• Records, distributes, and files minutes for each CAB meeting
• Makes CMC records available upon request

Change Advisory Board FSC Planner - FSCP

• Posts and administers the Forward Schedule of Changes on the web
• Serves as the keeper of records for all planning documents
• Maintains and verifies the CMC Web Tool software

Change Manager - CM

Responsible for:

• Any and all changes within their group
• Timely approval of all RFCs from CR
• Accurate assessment of Urgency, Risk and Impact of change
• Providing justification for emergency changes
• Confirming CAB approval and notifying CA to proceed with change
• Ensuring that open cases are closed by the CA/CR in a timely manner

Change Requestor - CR

• Consults with CA (if the CA is not the CR) before making the RFC via the webtool
• Enters all data into the CMC Web Tool in time for CAB review
• Iterates as needed with the CA and CM for successful change implementation

Change Agent - CA

• Consults the FSC for the optimized scheduling time before contacting the CR
• Provides contact information and all details of the change to the CR
• Actuates the RFC after approval by CAB or the REC after approval by the CM
• Reports the final outcome of the Change back to the Change Requestor within 24 hours after the scheduled implementation time