Welcome to the Exchange Office 365 Email Migration Pilot:

This is a PILOT so we will be working with production mailboxes.  This also means that we do not have all the documentation, FAQ's or other data.  We are looking to you for help in identify and creating this information.  Please check back her for more information as it will be updated regularly.

Please send screenshots and other information to EmailSupport@uh.edu.  

Tuesday at 3:00pm we have a weekly "Exchange Upgrade Meeting".  If you would like to be invited to these please email EmailSupport@uh.edu 

Login into Office 365: 

• https://login.microsoftonline.com/ or
• to log directly into OWA:  https://outlook.office365.com/owa/central.uh.edu
• UserID:  CougarNetID@cougarnet.uh.edu
• Password:  Cougarnet  Password 

Mailbox Features:

• 99 GB Quota
• Attachment size limit 35 MB
• Voice Mail Transcription
• Unlimited Archive

Supported applications and browsers

Pre-Migration Steps

Post-Migration Steps

Known Issues

Frequently Asked Questions aka FAQ

Pre-Migration Steps

"Blackout hours" for the evening that your mailbox is migrated will be from 9pm - 6am.

Please follow the instructions below prior to your Exchange Mailbox migration.

Office / Outlook Versions:  (Find link to official Microsoft Statement about versions supported)

We HIGHTLY ENCOURAGE users to be running Office 2013.  Office/Outlook 2010 does NOT work well with the new version but it is supported with Service Pack 2.

Office 2016 is GREAT but not for those of us who work with others who have not migrated yet or need public folders.  We are also seeing intermittent issues with Lync/Skype for Business calls. We HIGHTLY ENCOURAGE users to use Office 2013.

Public Folders are NOT supported with Office 2016 or with OWA.  Near the end of the migration of mailboxes we will move the Public Folders.  When Public Folders are migrated users with mailboxes still in 2007 Exchange will NOT be able to access them.

For Mail Client on PC or Mac: 

1. If you have more than one mailbox open in Outlook and both mailboxes are NOT being migrated then please remove the mailbox that is NOT being migrated. After the migration is completed you can add it back.
2. Close Outlook or your mail client on any machine you have. This is not a requirement but we have seen a much smoother experience for the end user if this is done.  In the morning log in like normal and open Outlook like normal.

For Smart Phones/Tablets:

For smart phones/tablets you do not need to do anything before the migration. 

Post-Migration Steps

Please follow the post-migration steps below after your scheduled migration date.

For Mail Client on PC/Mac:

1. Open Outlook the same way you have before.
2. When you open Outlook for the first time after the migration it may prompt you a message about changes that were made by the Administrator and to please restart.  This could happen 2-3 times.  If it persists please let us know.

• File -> Account Settings -> Account Settings -> Click on the account to update -> Change
• Mark the Use Cached Exchange Mode is checked and pull the arrow all the way to the All
• Click Next
• Click OK -> Finish
• Close Outlook and open it back up.

For Smart phones/Tablets:

For some users, the migration may not require any additional steps on your device.

If needed after the migration please delete the account on your smart phone and add it back using the following steps as a guide. (Documentation being developed)

iPhone Setup for built in mail client.