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University Information Technology

UIT: Infotech

Help desk phone system is down

UIT Alert: Help desk phone system is down

Current Status

ResolvedHelp desk phone system is now working.

Resolution Statement

Actions and Root Causes

Restarted SKYPE server.

Affected Services

  • Call Center (Anywhere365)
  • Unified Communications (Skype for Business)

Event Updates

ResolvedHelp desk phone system is now working.
January 6, 2023 , 3:05 PM
Calls are now being received by the help desk lines. SMEs were able to restart the server and all services are available.
DisruptedAlerts - Help Desk phone system is down.
January 6, 2023 , 2:30 PM

Calls are not being received by the help desk lines. SMEs are aware and working on the problem. No ETR.