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University Information Technology

UIT: Infotech

Bikeep Unavailable at Bulter Plaza and University Lofts

UIT Alert: Bikeep Unavailable at Bulter Plaza and University Lofts

Current Status

ResolvedAll Bike stations are been restored

Resolution Statement

Actions and Root Causes

User information was getting dropped because of cellular deadzones on campus caused requests to not complete.


Additional wifi access point was added to University Lofts Location and additional application logic was added to prevent this from occuring in the future.

Corrective and Preventative Measures

  1. Developers built in processes to catch and recreate full records across multiple sources (bikeep and UH Go).   This made it so that the user information stayed assigned to the locked bike and they were able to unlock without issue.  
  2. At University Lofts a temporary outdoor wifi access point was installed as a proof of concept to see if users had wifi they could use bikeep. Once connected to wifi the process to open UH Go, lock, and unlock a bike was down to 90 seconds vs 9 minutes before. 

Affected Services

  • bikeep

Event Updates

ResolvedAll Bike stations are been restored
October 30, 2022 , 2:00 PM
All bikeep stations have been brought online and fully functional.
DisruptedButler Plaza bike stations have been brought online
October 25, 2022 , 12:00 PM
System administrators have enabled bike stations at Butler Plaza.  University Loft stations remained lock over the weekend.
UnavailableSystem administrators troubleshooting issue, no ETA
October 21, 2022 , 9:00 AM
System administrators have disabled University Lofts and Butler Plaza to help troubleshoot.
DisruptedButler Plaza Bikeep bike racks unavailable
October 18, 2022 , 2:00 PM
Users of the Bikeep system are not able to unlock their bikes.