Service Delivery Performance
| Service Delivery |
2008 Actual |
2009 Actual |
2010 Actual |
2011 Actual |
2012 YTD |
| Number of Infrastructure Services Affecting Events | 38 | 71 | 178 | 161 | |
| Number of Services Affecting Events with Impact 11 | 4 | 5 | 9 | 25 | |
| Network Service Orders (MTTC/Hours) | 118 | 129 | 313.32 | ||
| Network Repair Orders (MTTR/Hours) | 68 | 76 | 123.06 | ||
| Support Ticket Completion (MTTR/Hours) | 1.92 | 2.16 | 13.26 | ||
| Support Tickets Resolved on Arrival (%) | 90% | 79% | 82% | 62.95% |