Service Delivery Performance - University of Houston
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Service Delivery Performance

Service Delivery
2008
Actual
2009
Actual
2010
Actual
2011
Actual
2012
YTD
Number of Infrastructure Services Affecting Events
38 71 178 161
Number of Services Affecting Events with Impact 11 4 5 9 25
Network Service Orders (MTTC/Hours)
118 129
313.32
Network Repair Orders (MTTR/Hours) 68 76 123.06
Support Ticket Completion (MTTR/Hours) 1.92 2.16 13.26
Support Tickets Resolved on Arrival (%) 90% 79% 82% 62.95%