Description of Service:

Administration and development of the unified dashboard for various systems including AccessUH, A&F KPI, Finance, HR, LUG and UIT.

Business Owner:

Administration (A&F)

UIT Service Manager:

Tuong Ho

UHS Service?

Yes

How To Request:

Contact Tuong Ho: tuong@uh.edu; 713-743-1439

Minimum Service Level:

99.9%

Maintenance Windows:

Fridays, 2 a.m. - 6 a.m.

Support (Tier 1):

Tuong Ho: tuong@uh.edu; 713-743-1439

Support (Tier 2):

Robert Li: qli13@uh.edu; 832-842-4804

Support (Tier 3):

None

Charges (if applicable):

SLA through business unit