Unified Communications (MS Teams Telephony)
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Description of Service: |
Administration and deployment of unified communications (telephony, voicemail, IM, video conferencing, desktop collaboration). |
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Business Owner: |
Administration (A&F) |
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UIT Service Manager: |
John Kojak |
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UHS Service? |
No |
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How To Request: |
To request new service or report an issue, please go to https://uofh.sharepoint.com/sites/UIT/support/networkrequests/portal/; select “Unified Communications” (Work Request Category) and the appropriate “Work Request Type”, and fill out a Work Order form. |
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Minimum Service Level: |
Available 24/7 except maintenance window |
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Maintenance Windows: |
Thursdays, 10 p.m. - midnight. |
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Support (Tier 1): |
713-743-1411 |
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Support (Tier 2): |
Unified Communications: unifiedcommunications@uh.edu; 832-842-5962 |
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Support (Tier 3): |
UIT Telecommunications Manager: John Kojak |
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Charges (if applicable): |
Included in the annual charge |