Description of Service:

Administration of the ticketing system for the University of Houston including IT and other colleges and divisions.

Business Owner:

Administration (A&F)

UIT Service Manager:

Kimberly Moody

UHS Service?

No

How To Request:

Contact Kimberly Moody: cc-admins@uh.edu

Minimum Service Level:

99.9%

Maintenance Windows:

Fridays, 5 a.m. - 8 a.m.

Support (Tier 1):

Application Administration and Development: aad@uh.edu

Support (Tier 2):

Application Administration and Development: aad@uh.edu

Support (Tier 3):

Crow Canyon Vendor Support

Charges (if applicable):

None