Hosted Services - University of Houston
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Hosted Services

Description of Service:

Server administration of virtual server infrastructure (for supported versions of Microsoft Windows Server and Red Hat Enterprise Linux) located in the computing center and managed by UIT. Services provided to Colleges and Divisions through a Service Level Agreement.

Business Owner:

Administration (A&F)

UIT Service Manager:

Shivi Pawa; Reggie Beavers

UHS Service?


How To Request:

Minimum Service Level:

24/7/365 except Maintenance window(s)

Maintenance Windows:

Various - selected by customer; Mostly Saturdays, 12:00 a.m. - 4 a.m.

Support (Tier 1):

System Administrators: Various (Assigned by ES Service Manager)

Support (Tier 2):

Manager: Shivi Pawa - Windows OS
Manager: Reggie Beavers - Linux OS

Support (Tier 3):

Various in-house and vendor support

Charges (if applicable):

SLAs for BU