Call Center Services - University of Houston
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Call Center Services (Anywhere365)

Description of Service:

Administration of call center services to manage call routing in support of multiple University helpdesk services.

Business Owner:

Various (e.g. Enrollment services, UIT Support services, FIXIT, UH Parking, and UH Call Center).

UIT Service Manager:

John Kojak

UHS Service?


How To Request:

Telecom work request by customer

Minimum Service Level:

Available 24/7 except maintenance window

Maintenance Windows:

Thursdays, 10 p.m. - midnight

Support (Tier 1):


Support (Tier 2):

Unified Communications:; 832-842-5962

Support (Tier 3):

UIT Telecommunications Manager: John Kojak

Charges (if applicable):

Custom Work - Charges vary - $150 per hour