Description of Service:

Administration of call center services to manage call routing in support of multiple University helpdesk services.

Business Owner:

Various (e.g. Enrollment services, UIT Support services, FIXIT, UH Parking, and UH Call Center).

UIT Service Manager:

Rita Barrantes

UHS Service?

No

How To Request:

Telecom work request by customer   uh.edu/infotech/services/uc/anywhere-365/

Minimum Service Level:

Available 24/7 except maintenance window

Maintenance Windows:

Thursdays, 10 p.m. - midnight

Support (Tier 1):

713-743-1411

Support (Tier 2):

Unified Communications: unifiedcommunications@uh.edu; 832-842-5962

Support (Tier 3):

UIT Director: Rita Barrantes

Charges (if applicable):

Custom Work - Charges vary - $150 per hour