Call Center Services (Anywhere365)
Description of Service: |
Administration of call center services to manage call routing in support of multiple University helpdesk services. |
Business Owner: |
Various (e.g. Enrollment services, UIT Support services, FIXIT, UH Parking, and UH Call Center). |
UIT Service Manager: |
Rita Barrantes |
UHS Service? |
No |
How To Request: |
Telecom work request by customer uh.edu/infotech/services/uc/anywhere-365/ |
Minimum Service Level: |
Available 24/7 except maintenance window |
Maintenance Windows: |
Thursdays, 10 p.m. - midnight |
Support (Tier 1): |
713-743-1411 |
Support (Tier 2): |
Unified Communications: unifiedcommunications@uh.edu; 832-842-5962 |
Support (Tier 3): |
UIT Director: Rita Barrantes |
Charges (if applicable): |
Custom Work - Charges vary - $150 per hour |