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Faculty & Staff IT Services

UH at Sugar Land has a variety of technology resources for use by faculty. This includes classroom technology, computing resources & support, videoconferencing and telecommunications resources. A listing of all IT services available at the University's Sugar Land location is found in the IT Service Catalog.

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Hours of Operation

IT Service Desk (AMG 304) hours

MON-THU 7:30 a.m. - 10:00 p.m.
FRI 7:30 a.m. - 8:00 p.m.
SATURDAY 9:00 a.m. - 5:00 p.m.

Albert & Mamie George Building and Brazos Hall hours

MON-FRI 7:30 a.m. - 10:00 p.m.
SATURDAY 9:00 a.m. - 5:00 p.m.

Please call 832-842-2999 to inquire about hours during holidays or between semesters.

Faculty and Staff Resources

Connect to Wireless

Faculty and staff can connect their mobile devices to the Internet via the UH wireless network

Faculty Lounge Computer Workstations

The Faculty & Staff Lounge in AMG 107 has 7 individual carrels with computers for “come and go” users, along with a black & white laser printer.

CougarNet Password Wizard

Faculty and staff use their CougarNet account to log on to the computers. Those who need to reset their CougarNet password, or another UH account password, can use the CougarNet Password Wizard


Software for use on faculty or staff’s personal laptops or home computers is available to download from the UIT Software Download site. To request new software be installed or upgraded on computers in a classroom or computer lab, please log into the Sugar Land intranet and fill out the “Classroom Software Request” form under the IT Services section.

Schedule Technology Rooms

All the room technology at UH at Sugar Land is reserved via the online room request form. For details about the technology in the rooms at UH at Sugar Land, please view the IT Service Catalog.

Faculty IT Services Survey

In April 2018, the Information Technology Department conducted a survey of faculty at UH at Sugar Land. The survey measured faculty satisfaction with the current IT resources and services, as well as identified new services, or changes to current services, that faculty wanted to see made.

The survey gathered data in 4 broad response areas, including general demographic information, current IT resources and services, changes to IT resources and services, and communication and social media resources. The survey gathered data in 6 broad response areas, including general demographic information, computing resources, video conferencing resources, general classroom resources, communication and social media resources, and the IT staff.

The survey results will provide input into the UH at Sugar Land strategic planning process, assist the IT Department in reviewing the Department Mission, and, guide IT strategic decisions in allocating resources to current and new services that faculty feel is most important to their academic mission.