Anywhere 365 - University of Houston
Skip to main content

Anywhere 365

Call Centers migrated to the new Anywhere365 UCC application
  1. UIT Support Center
  2. UIT Contact Center
  3. UH FIXIT
  4. UH Parking
  5. UH Enrollment Services

Recommended Hardware Specification to run the following software simultaneously

Software:
OS - Microsoft Windows 10 Enterprise (x64bit)
MS Office (x64bit) - Word, Excel, Powerpoint, Skype for Business and more
Browsers - Firefox, Chrome, Internet Explorer, Edge, etc.
Other Applications - A365 Snapper, A365 Wallboard, Remedy, etc.

Hardware Specification:
Processor - Intel(R) Core(TM) i5 or i7
RAM - 16.00 GB or higher
HardDrive - 250 GB - SSD or higher rated read/write speeds and capacity
USB Ports - 3.0 or higher
Network Adapter - Wifi 802.11ac and Ethernet 1,000 MB
Video Card - Dedicated 1 GB RAM video card or higher
Monitor - 22" or higher with HDMI connectors

Skype for Business Client:
SFB 2016 requires minimum version 16,0,4561,1000
SFB 2013/2015 requires minimum version 15,0,4945,1000

 

  Call Flow:

 call flow

 Call flow scenarios can be customized to meet your organizations needs.

 

 Anywhere365 Contact Center is a full native integration into Skype for Business platform for any kind of business, organization or department that aims for cost-effective customer contact or an internal service desk with rich dialogue management and contact center functionality.

 

 Inflight Wallboard:

Inflight Wallboard

The Inflight Wallboard is a graphical interpretation of your UCC’s displaying real-time information about Agents and Queues. The information adapts itself, to rate of active conversations. At one glance the Wallboard gives insight on the real-time stats. Every viewer can see the real-time statistics, just by looking at the screen.

 

  CRM Extension Window:       CRM Extension Window

The CRM Extension window feature allows the Agent/Supervisor to communicate more effectively and will significantly improve the service provided to a caller and increase the productivity of the Agents or Supervisor.

 

  Inflight Snapper:

Inflight snapper

The Inflight Snapper provides everything you need to become a UCC Agent or Supervisor, wherever you are. Extend the Skype for Business client with Anywhere365 information, via the toolbar you have access to the:

  • Dashboard - Quick Overview of the UCC.
  • Agent Overview - presence, picture, name and reason code (when applicable).
  • Calls Overview - real-time overview of all current calls connected to the UCC, including queued calls
  • Settings - manage the Inflight Snapper options.

 

  Anywhere365 Dialogue Intelligence lets you see several reports:

Dialogue Intelligence reports.

  • Agents Report
  • Callers Report
  • Skills Report
  • UCC Report
  • Transferee Report
  • Summary Report
  • Location Report
  • IVR Report

 Anywhere365 (Get Help)

 

 

 

For Skype for Business (SFB) related questions or problems, send email to sfbsupport@uh.edu.