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Priyanko Guchait Associate Professor

B.E. in Mechanical Engineering, University of Pune, India; M.S. in Hospitality Management, University of Missouri; M.S. in Human Resources and Employment Relations, Ph.D. in Hospitality Management, The Pennsylvania State University. CHE.

Expertise & Research Interests
  • Organizational Behavior – error management culture, error recovery performance, mistake tolerance, forgiveness climate, learning from failures and error reporting
  • Leadership – leading teams, behavioral integrity, leader error and leader effectiveness
  • Human Resources – HRM systems, employee performance, turnover, engagement, empowerment, psychological safety, learning and training
  • Service Management – service failures, service recovery performance, customer satisfaction, behavior intentions, loyalty and knowledge management
Career Highlights
Author of more than 35 peer-reviewed journal articles, book chapters, conference proceedings and magazines, including Cornell Hospitality Quarterly, International Journal of Contemporary Hospitality Management, Journal of Services Marketing, International Journal of Human Resource Management, Journal of Knowledge Management, International Journal of Hospitality Management, The Service Industries Journal, and Journal of Service Theory and Practice; currently teaches Human Resource Management, Leadership, and Organizational Behavior at the undergraduate level, and Multivariate Data Analysis at the Ph.D. level; taught at the University of Mississippi and The Pennsylvania State University before joining Hilton College in July 2012; received Hilton College’s 2012-13 New Faculty Research Award, Best Paper Award at the Southern Management Association conference in 2013, Provost’s Excellence Award in 2015, Stephen Rushmore/HVS Faculty Research Award in 2016, Best Paper Award at the ICHRIE conference in 2016, and Best Paper Award at the West Federation CHRIE conference in 2018; currently serves as the thesis chair for six master’s students, the dissertation chair for two Ph.D. students, and as advisor to a post-doctoral student; serves as the faculty advisor of Eta Sigma Delta—the International Hospitality Honor Society; brings three years of work experience in hospitality management to his classroom.