Frequently Asked Questions - University of Houston
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Faculty and Departmental Instructional Support

Technology

Frequently Asked Questions

The following questions are frequently asked by students. If you can't find answers for your questions, please call 713-743-1411 or email to clicker@uh.edu

PointSolutions Student account & Subscription Registration

A PointSolutions Student account is required for the safety and security of your data. All information is encrypted and associated to you as a person. Without a PointSolutions Student account and Subscription, you will not receive polling grades.
Do not purchase anything until you click this link to find the detailed information regarding the purchase. 
Click this link to view the tutorial. 
Call PointSolutions support 866-746-3015
1) Login to your PointSolutions account, 2) Click the people head icon at the upper right-hand corner, 3) Select Profile, 4) Under your name, click Edit Details to change email and password.
You will need to make sure that you create your PointSolutions account within Blackboard and use your xxx@uh.edu or xxx@cougarnet.uh.edu email address.
When you create your PointSolutions account you will register your Device ID within the Devices area.  Your Clicker Device ID is located on the back of your clicker and is 6-digits in length.
When you create a PointSolutions Student account you will enter your PointSolutions Subscription code within the Subscription area.  Once you redeem your Subscription code, you will be able to use your Mobile Devices for the polling through the expiration date showing within your account.
No. You only need to register once for all classes in Blackboard.  But, you need to login to your PointSolutions Account each semester and ensure you still have the green check mark on Subscription and LMS in your PointSolutions account dashboard.

PointSolutions Mobile App

Download and install the PointSolutions Mobile App from the Apple application store or the Android Play Store.

TurningPoint Mobile App

Note. If you have problems joining a class session, you can also join it via your smartphone or tablet browser(s). The browser URL is https://ttpoll.com

You can use the following links to join or leave a session.

Note.  We recommend that you connect your mobile device to the UH wireless network rather than connecting to your cell phone carrier data plan.

Note.  It’s recommended to keep your device awake while TurningPoint Mobile is in use. The Mobile app may logout if the device goes to sleep or screen saver. Within the Mobile app, you can select the menu, then Settings, then Keep Device Awake

Android user

iOS User

  • During the polling, the question and answer choices are displayed.

    clicker-student-faq1.png

  • Tap the number or letter that corresponds to the answer choice. 
    Note:  You can change your answer while polling is open if the question is not set to only accept your first response.

  • After polling is closed, the results are displayed.  You can see your submitted answer.

    clicker-student-faq2.png