TurningPoint account is required for the safety and security of your data. All information is encrypted and associated with you as a person. Without a TurningPoint account, you can't open TurningPoint Desktop software.

A TurningPoint account is required for the safety and security of your data. All information is encrypted and associated with you as a person. Without a TurningPoint Student account and Subscription, your students will not receive polling grades.

Click this link which shows you how to create a TurningPoint account.

On the TurningPoint account page, enter your email address and Sign In .  You will then see Forgot Password.  Enter your email and select Reset Password.  An email will be sent to you with additional instructions.

Click this link which shows you how to download TurningPoint Desktop software.

No, as long as you have a current receiver (White - RFFF 03 or 04) you will be fine. If you have an older receiver (Gray - RFFF 02) you will need to have this replaced.  Once you plug in your receiver using TurningPoint Desktop you will receive a pop-up that says Caution. The specific message will give you instructions on how to update your receiver.

Receiver TP5 requires an update for TurningPoint Desktop. Once the upgrade is complete, your receiver will only operate with TurningPoint Desktop. Once updated, the receiver will no longer work with previous versions of TurningPoint.

In many cases your TP5 slides will work fine with TurningPoint Desktop. In some cases, you may have an older version of Microsoft Office or brought your slides in from an older version of TurningPoint, such as TurningPoint 2008. You will see the graph/chart shown incorrectly. Here are two solutions for you:

1. Resave your PowerPoint presentation with the current version of Microsoft Office that you have.
2. Delete your graph/chart on your PowerPoint Slide and reinsert a new graph/chart on your slide.

The offline password allows you to use TurningPoint Desktop in your classroom when the internet is not available. This will allow for polling your students with clickers and save your session. Any internet based processes, such as downloading a participant list or exporting grades will not be available until you reestablish an internet connection. Click this link to learn how to setup a password for using offline.

No, your clicker is always on and able to accept answers. If the screen is blank, the clicker is in sleep mode. There is no need to press anything to wake it up – simply enter your answer.

Press the ‘Channel’ button on the bottom left, type in the channel number, and press the ‘Channel’ button again.

In your class participant list, you can draw the session to “AUTO.” Then, draw the session back to the class participant list.

The Turning Company would be happy to update presentations from previous versions of PowerPoint. Please e-mail products@turningtechnologies.com with any presentations that you would like to have updated.

• Click the "View Original Chart" button on the showbar to refresh the chart, which should show the results (temporarily/quick solution.)
  
  
  
  
• Delete the chart from the slide and reinsert a new one.

• This is also a reported issue with TurningPoint with both Graph.exe and (Excel charts in TPC) and can occur sporadically and most often when using TurningPoint Mobile. The only way to get around this issue currently is to click the "View Original Chart" button on the showbar to refresh the chart, which should show the results.
  
  
  
  
• Delete the chart from the slide and reinsert a new one.

The PowerPoint is still running in the background.  You can use the following steps to end PowerPoint program.

If the original PowerPoint file was created in MS 97-2003, this file will be running in the compatibility mode when it is opened in TurningPoint Desktop software. See the screen shot below. Since the polling chart is not compatible, your polling questions can not be opened.

The PowerPoint does not have TurningPoint in Add-Ins.

• Go to PowerPoint > File > Options
• Click Add-ins. If the TurningPoint is under the Disabled Application Add-ins, you can highlight it and click “Go.” It should under the inactive application add-ins.

Update the TurningPoint Desktop software by clicking the Turning Company logo in the bottom of the TurningPoint Desktop dashboard. The current software version is 7.5.1.9 (PC) and 7.5.1.2 (MAC)

Note. If you udate the TurningPoint Desktop software in the Flashdrive receiver, it might take 4-5 minutes. Please do not stop in the middle of the process. Otherwise, the software will be corrupted.

Drag all sessions to AUTO in the Participant List. Then, drag them back to the Participant List.

You can follow this tutorial which shows you hoe to reorder grade columns in Result Manager.

Yes.  You can rename the session.  You can follow this tutorial.