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Key Access Services

Ordering | Cost | FAQs

Access Control maintains mechanical and electrical door locking hardware and provides key cuttings services for doors, desks, and file cabinets.

Key Pick-Up and Key Returns

Key Access Services continues to ensure precautionary measures are taken in mitigating the spread of COVID-19. The KAS team will be issuing and collecting keys by appointment only until further notice. Please email kas@uh.edu or call 832-842-0539 to schedule your appointment.

Key Audit 

The annual Key Audit will begin Wednesday, April 1, 2020 and is scheduled to conclude on Friday, May 15, 2020.

Key Audit Process

Forms

Key Request on FIX-IT

Key Pick-Up Authorization

Lost or Stolen Key Report Form

Sub-Master/Building-Master Key Request 

Ordering

Individual Room & Building Keys - Start with your department, professor, or lab manager. They will assist you in requesting a key and obtaining the proper signature approval.

Card Access - Start with your department, professor, or lab manager. They will assist you in requesting card access and obtaining the proper signature approval.

Desk & Cabinet Keys - Submit a key request via Access UH.

Lost or Stolen Key Reporting Process

Effective December 1, 2019, lost keys will no longer be reported to UHPD. A Lost or Stolen Key Report form will need to be filled out and delivered to Key Access Services. Stolen Keys will continue to be reported to UHPD to obtain a case number prior to filling out the Lost or Stolen Key Report form.

Key Cutting Cost

Effective September 1, 2013, the non-refundable fee of $10.00 (per key) covers the cost of labor and materials associated in issuing any key requested, including; door, sub-master, security, mechanical and desk keys. Please note, the $10.00 flat rate is a service fee and any keys issued should continue to be returned to the Facilities Service Center once the key/access is no longer needed. The price has changed to ensure proper cost recovery and will be the same regardless of key type.

Payments with a credit card or department cost center are accepted.

FAQs

I am locked out of my office. What do I do? Contact Campus Police at 713-743-3333

How do I get a key or card access? Please see your department, professor, or lab manager.

How will I know when my key is ready to be picked up at Key Access Services (KAS)? The key holder receives an email, at the email address set-up in PASS, once the key is ready for pick-up. 

How long do I have to pick up my key? You have 30 days to pick up your key. After 30 days, unclaimed keys will be returned to the Lock Shop. You must complete a new key request form to obtain your key(s). 

What do I do if I lost my key?  The first step is to contact your department and let them know about the missing key(s). Complete Lost or Stolen Key Report Form and deliver to KAS. A reference number and receipt will be issued by KAS. 

*Payment for replacement key may vary on department*

What do I do if my key was stolen? The first step is to contact your department and let them know about the stolen key(s). Then contact UHPD to file a police report to obtain a case number. Once a case number is given, complete the Lost or Stolen Key Report Form and deliver to KAS. A reference number and receipt will be issued by KAS.

Can I order multiple copies of a key? Unfortunately, you are only allowed to have one of the same type of key. If your department needs multiple copies of a key then separate request for separate people must be made.

What do I do if the key I need is not on the system? If the key you need to request is not showing up on the key request form then we ask that you please fill out a help form found on the Key Request tab and we will try and resolve the issue as soon as we can.