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Know Before You Go

Accessible Seating | Prohibited Items | Campus Carry | Campus Traffic Alerts | Children | Alcohol Policy | Code of Conduct | Questions | Concessions | Smoking | Strollers | Wheelchairs | Emergencies | Lost and Found | Lost-Children | Refunds | Unauthorized Retailers

Accessible Seating
Cullen Performance Hall makes accessible seating available. To purchase accessible seating, visit our ticketing website.

Prohibited Items
For safety reasons, guests are refused entry if they are in possession of prohibited items. Illegal items will be confiscated and turned over to the police. If a guest is found inside the arena with prohibited items, the items will be confiscated and the guest may be ejected from the facility.

The following items are not permitted inside Cullen Performance Hall:

  • Aerosol cans
  • Animals/pets (except for service animals)
  • Audio/video equipment
  • Balloons and beach balls
  • Cans, bottles, glass or other beverage containers
  • Chains, studded bracelets, etc.
  • Coolers or ice chests
  • Illegal drugs
  • Large bags or purses
  • Laser pens and pointers
  • Noisemaking devices (i.e. whistles, air horns)
  • Outside food or beverage
  • Professional photography equipment
  • Selfie sticks or GoPros
  • Banners, flags, or signage etc.
  • Skateboards or rollerblades
  • Un-approved pamphlets, handouts, advertisements, etc.
  • Weapons (i.e. knives, pepper spray, tear gas, handcuffs, stun guns, etc.)
  • Any other item deemed to be inappropriate or dangerous by Cullen Performance Hall management.

*This list is subject to change at the discretion of Cullen Performance Hall management.

Campus Carry Policy
Campus carry law that was signed by Governor Abbott on June 13, 2015 allows persons with a state mandated concealed handgun license (CHL) to carry a concealed handgun in certain areas on campus so long as the area has not been designated by the University as an exclusion zone.

For more detailed information please refer to the campus carry policy.

Children
A ticket is required for children ages 3 and up.  Any children 2 years and under are permitted to sit in an adult's lap.

Alcohol Policy
Cullen Performance Hall promotes responsible consumption of alcoholic beverages. Alcohol will be sold at select events. Our alcohol policies are listed below:

  • All guests purchasing alcohol must present a valid ID.
  • No alcohol will be sold to guests who appear to be intoxicated.
  • There is a two (2) beverage limit, per person, per transaction at portable concession stands.
  • Alcohol sales will terminate at a set time, usually with 1-hour to 45-minutes remaining in an event.
  • Management reserves the right to cut off alcohol sales at its discretion.
  • Guests passing alcohol to minors will be ejected and subject to arrest.
  • Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected and subject to penalties enforced by law enforcement officers.
  • Management reserves the right to refuse alcohol sales to anyone.
  • Guests may not bring alcoholic beverages into the facility. Any attempt to bring alcohol into the facility may result in guests being ejected, arrested or tickets being revoked.
  • All guests must finish or dispose of alcoholic beverages before exiting the facility.
  • Guests who appear to be inebriated will not be permitted admittance into the facility.

Code of Conduct
Cullen Performance Hall is committed to creating a safe, comfortable and enjoyable experience for all guests. Our staff will proactively support an environment free from the following behaviors:

  • Abusive, foul or disruptive language and obscene gestures.
  • Intoxication or other signs of impairment related to alcoholic consumption.
  • The use or sale of illegal drugs.
  • Smoking, including e-cigarettes, and the use of chewing tobacco.
  • Throwing, fighting, taunting or threatening remarks or gestures.
  • Sitting in a location other than the guest’s ticketed seat.
  • Displays of affection not appropriate in a public setting.
  • Obscene or indecent clothing.
  • Prolonged standing in accessible seating areas, aisles, the front of the stage, or in sections when others are seated.
  • Any disruptions to the progress of the event.
  • Ticket scalping.
  • Trespassing, soliciting, peddling and/or loitering.
  • Any other actions deemed dangerous or inappropriate.

Continuing inappropriate behavior may result in the guest having his/her tickets revoked, being ejected from the facility or arrested by police. All season ticket holders are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets. Violators of the rules of any state or city laws will be refused admission, asked to leave or be ejected from the facility property. Guests are encouraged to report issues and concerns of conduct to a nearby event staff member or by calling Guest Services at 832-842-3120.

Parking information and Directions

Cullen Performance Hall
4300 University Drive
University of Houston
Houston Texas 77204

Cullen Performance Hall google map.

Parking | Welcome Center Garage locations | Parking Rates | Valet Parking | Accessible Parking | Campus Traffic Alerts

Directions from Downtown on I-45 South
Exit Spur 5 South
Turn Right on UH University Dr.
The next light is Calhoun Rd.
If dropping off at drop off area in front of Cullen Performance Hall, Cross Calhoun Rd.
Cullen Performance Hall will be directly in front of you at the very end of University Drive.
If you’re parking in the Welcome Center Garage, take a Left onto Calhoun Rd.
The parking garage entrance will be on the Right.
Walk out through the North side exit of the garage and the Cullen Performance Hall is to the Left.

Directions to this building from Galveston on I-45 North
Take I-45 North and exit Elgin Blvd.
The First Stop Light is Elgin Blvd. Take a Left.
Go under the highway.
The Second Stop Light is Alt 90 (Spur 5 feeder road). Take a Left.
(The University is now on your right)
The next stop light is University Drive. Take a Right.
The next stop light is Calhoun Rd., continue going straight, if dropping off in circular drive.
Cullen Performance Hall will be directly in front of you at the very end of University Drive.
If you’re parking in the Welcome Center Garage, turn Left onto Calhoun Rd. The garage entrance on the Right.

What other routes are there?

Directions to this building from 288 North
Take 288 North and exit Elgin Blvd.
The First Stop Light is Elgin Blvd. Take a Right.
Take Elgin Blvd. all the way until you pass both Scott St. and Cullen Blvd.
(The University is now on your right)
The next stop light is Spur 5. Take a Right.
The next stop light is University Drive. Take a Right.
The next stop light is Calhoun Blvd. Take a Left.
The Welcome Center Garage entrance will be directly on the Right.
Cullen Performance Hall will be at the end of University Drive.

Directions to this building from I-610 West
Exit Scott St.
Turn Right onto Scott St.
Take Scott St. all the way to Wheeler Ave. and take a Right.
(The University is now on your Left)
Take Wheeler to Calhoun Rd./Martin Luther King Jr Blvd. and take a Left onto Calhoun Rd.
The Welcome Center Garage entrance will be directly on the Left.
Walk out from the North side exit of the parking garage.
Cullen Performance Hall will be on the Left, at the end of University Drive.

Parking
The main parking lot for the Cullen Performance Hall is located at the Welcome Center Garage located at 4400 University Drive, Houston, TX 77204.
Fees may apply for parking.

Where is the Welcome Center Garage located?
The Welcome Center Garage is located on at the intersection of University Drive and Calhoun Road with the main entrance located on Calhoun Road.

How much does it cost to park at the Welcome Center Garage?
Prices vary by time of day. See the Garage parking rates.

Is there valet parking?
There is no valet parking available for events at Cullen Performance Hall.

How do I get to the Cullen Performance Hall from the Welcome Center Garage?
Once you exit from the North side of the Welcome Center Garage the Cullen Performance Hall will be to the left at the end of University Drive. There will also be directional signage on the walkways to point you in the right direction.

What if I don't want to park in the garage?
Event Parking is available at the Welcome Center Garage. For weekend events, parking is available in parking lots 20A and 20C in addition, paid parking is available at the Welcome Center Garage. See the Garage parking rates.

Is there accessible parking onsite?
Limited handicap parking is located in Lot 1D (see map above), on a first come, first served basis. If full, individuals with disabilities may be dropped off in front of the building, but vehicles must find alternate parking in designated event parking locations. Vehicles parked in drop-off area in front of the theater for longer than 15 minutes will be ticketed and possibly towed at owner’s expense.

Questions, Compliments, Complaints, Concerns or Comments
Guests with a question, compliment, complaint, concern or comment may contact Guest Services at cphguest@central.uh.edu

Concessions/Outside food and beverages
Cullen Performance Hall sells concessions at many but not all events. All concession stands accept every major credit and debit card or cash. Outside food and beverage is not permitted. Please contact Cullen Performance Hall at 832-842-3120 to obtain information for a specific event.

Smoking / Tobacco
Smoking and the use of chewing tobacco is not permitted inside or outside Cullen Performance Hall. The University is a tobacco-free campus.

Strollers
Strollers are permitted for younger children. As a safety measure, they are not allowed to stay in seating areas. Strollers can be left in the lobby at the guest’s own risk.

Wheelchairs
Wheelchairs are available for transporting guests from doors to their seating location. Guests are asked to supply their own wheelchair if they need one for the duration of the event. Guests may arrange for wheelchair assistance by contacting a member of the event staff at any entrance. For more information or to provide us advance notice of a need for special accommodations, please contact Guest Services at cphguest@central.uh.edu or 832-842-3120.

Emergencies
Should you need immediate emergency assistance, please notify the nearest event staff, security personnel, Cullen Performance Hall staff, or police officer. Guests are encouraged to report safety issues and concerns to a nearby staff member or by calling Guest Services at 832-842-3120.

In the event of a serious emergency at the Cullen Performance Hall, all event staff, event security, University police and other public safety response agencies are ready and available to assist guests, including guests with disabilities. Pertinent information regarding the emergency situation and evacuation procedures will be provided over the public address system. Guests must comply with all emergency instructions including instructions on how to evacuate the building or how to take shelter.

Lost and Found
Guests inquiring after an event about lost items should call 832-842-3120. Items lost at prior events are held in a locked storage area for 30 days and are then disposed of or donated to an appropriate charitable organization. Cullen Performance Hall cannot be held responsible for lost or damaged items.

Lost Children and Guests
Parents looking for a lost child should check with the nearest event staff member. For safety reasons, the Cullen Performance Hall is unable to make facility wide announcements for lost children and guests.

Refunds & Credits
Once an order is placed, there are NO REFUNDS on tickets unless otherwise specified. Refunds are only made to the original purchaser and are issued for the value of the tickets only. Processing fees are non-refundable. In the event of a cancellation, every effort will be made to notify the purchaser.

Tickets from Unauthorized Retailers
If you purchase tickets to an event from an unauthorized source, you do so at your own risk. Tickets obtained from unauthorized sources may be invalid, lost, stolen, or counterfeit and if so are void. Cullen Performance Hall values customers’ privacy and security, and will not access records nor reprint tickets for anyone who cannot be verified as the original ticket buyer. Fraudulent tickets will not be admitted into the theater. Tickets cannot be reprinted.