Frequently Asked Questions - University of Houston
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HEALTH, WELLNESS AND PREVENTION

Yes, UH is currently aware of 19 individuals who have self-reported positive COVID-19 test results connected to the university. These individuals have been advised to recuperate in self-isolation and to seek medical care when they need it.

As a community of nearly 53,000 students, faculty and staff, it is reasonable to expect that we will have several cases that will involve members of our community. Notifications to potentially exposed individuals are handled by the city of Houston’s Health Department.

First, remember that the employee will appreciate hearing your support while they recover from the illness. You should clarify whether they have received any specific guidance from the public health department related to others in the workplace. Inform the employee that they will need to submit a Return to Campus form and be approved before they can return to campus, including telework.

Next, you can anticipate that other employees may have heard about, or suspect that, someone is out sick with the COVID-19 related illness, and may be concerned about it.

You may acknowledge that there is an individual in the unit who has tested positive for COVID-19, without identifying the individual. You may also inform employees that guidance is being sought from the city health department to determine if there is indication for quarantine or further notifications as a precautionary measure.

Determining precisely what steps to take may necessitate guidance from the city health department.

The city health department has the responsibility to perform a risk assessment for those who may have been in contact with the infected employee. The city health department will work with the infected individual to identify and directly notify people who have been in close contact with the person testing positive and provide specific instructions on what form or duration of quarantine is required.

You should send home all employees who worked closely with that employee for a 14-day period of time to ensure the infection does not spread. Ask the employee to identify all individuals who worked in close proximity (three to six feet) with them in the previous 14 days to ensure you have a full list of those who should be sent home. When sending the employees home, do not identify by name the infected employee or you could risk a violation of confidentiality laws. If you work in a shared office building or area, you should inform building management so they can take whatever precautions they deem necessary.

Take the same precautions as noted above. Treat the situation as if the suspected case is a confirmed case for purposes of sending home potentially infected employees. Communicate with your affected workers to let them know that the employee has not tested positive for the virus but has been exhibiting symptoms that lead you to believe a positive diagnosis is possible. Do not identify by name the infected employee or you could risk a violation of confidentiality laws.

There is no easy way for you to make this determination, but you should let logic guide your thinking. Given community spread of COVID-19, international travel is no longer a key indicator. The type of symptoms the employee is exhibiting and whether he/she has been in close contact with another person with COVID-19 symptoms will be the strongest indicators. You should err on the side of caution but not panic.

The EEOC has confirmed that you can inquire into an employee’s symptoms, even if such questions are disability-related, as you would be considered to have a "reasonable belief based on objective evidence that the severe form of pandemic influenza poses a direct threat." Inquiries into an employee’s symptoms should attempt to distinguish the symptoms of COVID-19 from the common cold and the seasonal flu.

The most common symptoms of COVID-19 are fever and a dry cough. This helpful chart can help you and your employees distinguish between the COVID-19 coronavirus, the seasonal flu, or a common cold.

It is important to remember that you must maintain all information about employee illness as a confidential medical record in compliance with the ADA.

You should continue to practice preventive measures like good handwashing, covering coughs and sneezes with a tissue and staying home when you are sick and self-monitor for any COVID-19 symptoms (i.e. fever, cough or difficulty breathing). You may be contacted by the city health department because the city health department is informed if an employee tests positive for COVID-19.

The city health department has the responsibility to perform a risk assessment for those who may have been in contact with the infected individual. The city health department will work with the infected individual to identify and directly notify people who have been in close contact with the person testing positive and provide specific instructions on what form or duration of quarantine is required.

The city health department is informed if a student tests positive for COVID-19. The city health department has the responsibility to perform a risk assessment for those who may have been in contact with the infected individual. The city health department will work with the infected individual to identify and directly notify people who have been in close contact with the person testing positive and provide specific instructions on what form or duration of quarantine is required.

No. Confirmed cases of COVID-19 will be posted on the COVID-19 Update website. Individuals with confirmed cases of COVID-19 will not be identified.

The World Health Organization (WHO) on March 11 declared COVID-19 a pandemic. A pandemic is a global outbreak of disease. Pandemics happen when a new virus emerges to infect people and can spread between people sustainably.

Different parts of the country are seeing different levels of COVID-19 activity. This is a rapidly evolving situation and CDC’s risk assessment will be updated as needed. The latest CDC risk assessment is available here.

  • Continue to refer to and follow CDC guidelines regarding "How to Protect Yourself" here.
  • Put distance between yourself and other people. This is especially important for people who are at higher risk of getting very sick.
  • Always practice good hygiene: wash hands, cover coughs and sneezes, and avoid sharing food, cups or utensils.
  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Make sure to avoid touching your eyes, nose and mouth with unwashed hands and avoid personal contact with sick people.
  • Clean and disinfect frequently touched objects and surfaces. CDC cleaning recommendations can be found here.
  • Recognize the symptoms of this illness, which may include a high fever, cough and difficulty breathing, similar to what you may feel with the flu or a bad cold.
  • Seek care and immediately notify the University Student Health Center or your health care provider if you are experiencing these symptoms.
  • Stay home when you are sick.
  • Self-report any planned international travel to the University, whether it is personal or university-related travel.
  • Comply with University policies and protocols, including the use of face coverings and self-certification of wellness.

If you are experiencing influenza-like illness, with fever greater than 100.3, and symptoms, including cough, body aches, severe sore throat or runny nose, you should seek medical attention, especially if symptoms worsen.

Students should contact the Student Health Center and identify themselves as having flu-like symptoms to obtain further recommendations and guidance. Students should also consult with their regular health care provider or seek treatment at a local health center if they are overseas. Please call ahead to your health care provider to notify them of the reason for your visit.

Faculty and staff who are ill with flu-like symptoms should stay home and contact their personal physician for further advice.

For additional information about COVID-19, including signs and symptoms, transmission and risk of exposure, and what to do if you are exhibiting symptoms, please refer to the links below. The CDC’s website and Texas Department of State Health Services (DSHS) will also issue guidance for those planning to travel or who have recently returned.

Please stay home and complete the UH form reporting the diagnosis.

Please cooperate with public health officials and university officials. The University will work with the local health department to respond and take appropriate action when university community members test positive for COVID-19. After a confirmed diagnosis, health department officials typically proceed to:

  1. Obtain details about the person’s symptoms, locations on campus and close contacts
  2. Conduct a risk assessment to determine an action plan. This may include providing a recommendation about self-isolation and providing related assistance, as well as notifying individuals or groups who were in close contact.
  3. Evaluate specific locations where the person spent time on campus to initiate cleaning and disinfection in accordance with guidance from the Centers for Disease Control and Prevention.

The University will only discuss your case with public health officials and university officials who need to know that information in accordance with applicable law and university policy.

If you reside in on-campus housing, we will work with you to determine housing during the quarantine period but you are strongly encouraged to go home if you can do so.

You may not return to work, on campus classes or any other on campus activities until all three of the following criteria are met: at least three days (72 hours) have passed since recovery (resolution of fever without the use of fever-reducing medications); and you have improvement in respiratory symptoms (e.g. cough, shortness of breath); and at least 7 days have passed since symptoms first appeared.

Symptoms of COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • A new loss of taste or smell
  • Diarrhea
  • Feeling feverish or a measured temperature greater than or equal to 100.0 degrees Fahrenheit
  • Known close contact with a person who is lab confirmed to have COVID-19

You may not return to on campus work/school activities until you complete the request to return to work, and the request is approved.

In the case of an employee or student who has symptoms that could be COVID-19 and does not get evaluated by a medical professional or tested for COVID-19, the individual is assumed to have COVID-19, and the individual may not return to on campus work/school activities until all three of the following criteria are met: at least three days (72 hours) have passed since recovery (resolution of fever without the use of fever-reducing medications); and you have improvement in respiratory symptoms (e.g. cough, shortness of breath); and at least 7 days have passed since symptoms first appeared. Symptoms of COVID-19 include:

  • Cough
  • Shortness of breath or difficulty breathing
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • Loss of taste or smell
  • Diarrhea
  • Feeling feverish or a measured temperature greater than or equal to 100.0 degrees Fahrenheit
  • Known close contact with a person who is lab confirmed to have COVID-19

If the employee or student has symptoms that could be COVID-19 and wants to return to on campus work/school activities before completing the above self-isolation period, the individual must obtain a medical professional’s note clearing the individual for return based on an alternative diagnosis.

Employees or students who have not tested positive but have had known close contact with a person who is lab-confirmed to have COVID-19 may not return to on campus work/school activities until the end of the 14-day self-quarantine period from the last date of exposure and have not become symptomatic or tested positive for Covid-19 within that timeframe. Certain exceptions may be granted for healthcare workers and critical infrastructure workers.

You may not return to on campus work/school activities until you complete the request to return to work, and the request is approved.

To ensure the health and safety of students remaining in campus residential facilities, and essential support staff on campus, facilities are maintained using aggressive sanitization and hygiene protocols as recommended by authorities.  This includes increased custodial cleaning and the availability of hand sanitizer dispensers at all entrances, common areas and elevators.

Custodial staff is required to wipe highly touched surfaces, including handrails, push/pull door handles, drinking fountains, tables and other furniture continually touched during the course of the day. The university has increased the frequency that restrooms and common areas are cleaned and disinfected, trash is emptied and carpets and hard surfaced floors are vacuumed.

The University is committed to creating an inclusive climate for all of our community members. The CDC offers guidance on countering stigma related to this virus. If you believe that you are experiencing discrimination or bias related to your national origin, race or other protected characteristic, you may contact the UH Office of Equal Opportunity Services at eos@uh.edu or 713-743-8835.

We recognize this is a stressful situation for many members of our community. For scholars and employees who are eligible for employee benefits, please contact the Employee Assistance Program. For students, please contact UH Counseling and Psychological Services.

UH Counseling and Psychological Services will continue to provide services through telehealth capabilities during the Stay Home-Work Safe order. Please see the CAPS website for most current information.

The Student Health Center will continue to provide services through telehealth capabilities during the Stay Home-Work Safe order. Please see the Student Health Center website for most current information.

There are different scenarios that student housing is prepared for and will follow the guidance of the Health Department and the Student Health Center. These include:

  • Hospital
  • Off-campus home if available
  • On-campus quarantine/isolation

UNIVERSITY OPERATIONS AND SERVICES

The latest information can be found on the SHRL website and common questions are addressed on the Housing FAQ site.

The latest information and common questions can be found on the Student Housing and Residential Life Housing FAQ site.

Cambridge Oaks and Cullen Oaks are not part of UH Housing. Information for those two facilities should be directed to their respective property management office.

The M.D. Anderson is closed until further notice, including computer labs. Students in need of computer access should consult the UH Working and Learning Offsite website for resources available. Additional information regarding UH library services is available on their FAQ page .

The Working and Learning Offsite website provides resources and support services for faculty, staff and students how to improve your off-campus internet access as well as available resources for internet or mobile data service.

The UH IT Tech Support Help Desk can be reached Monday - Friday, 8 a.m. to 8 p.m., at 713-743-1411.

The Campus Recreation and Wellness Center is closed until further notice, but is providing opportunities for remote workouts. Follow Campus Recreation on Instagram, Twitter and Facebook to participate in remote workouts, challenges and live group fitness classes.   

Visit  the Campus Recreation website for the latest Campus Recreation updates. 

The University of Houston Hilton is closed until further notice.

Yes. Events sponsored by the University are canceled, no matter the size, until further notice. Rather than continuing to provide updates based on the latest federal, state or local size limitations, we prefer to provide clear guidance for the near term. These restrictions include conferences, symposia and social gatherings. This does not preclude small internal meetings, where social distancing should be the touchstone.

Moody Dining Commons, Market at Cougar Village and Market at Lofts (excluding Subway) remain open for on-campus residents only. All other UH dining locations are closed until further notice. Updated dining options and hours as of operation can be found on the UH Dining website.

The UH Campus Store (Bookstore) is closed until further notice. Click here to visit the campus bookstore to order your summer school supplies.

The Campus Store (Bookstore), Cougar Corner coffee shop, food trucks and Chick-fil-a delivery at UH at Sugar Land are closed until further notice. Additionally:

  • Computer labs at UH at Sugar Land and UH at Katy are closed. Information is available here on how to improve your off-campus internet access as well as available resources for internet or mobile data service.
  • The UH Campus Store (Bookstore) at UH at Sugar Land is closed until further notice.
  • Mail delivery has stopped and auxiliary services will handle weekly post office mail pickups.

Delivery Services (Mail Services and Package Delivery) are operating with modified operations. Information regarding mail service and package pick up is available on the University Services webpage.

Relaxed parking rules are in effect at UH. The UH Parking & Transportation Office outlines the current rules as well as information regarding prorated refunds for UH parking permits.

Parking and Transportation’s in-person customer service locations are closed until further notice. Parking and Transportation is available to answer your parking-related questions and can be reached weekdays from 7 a.m.-5 p.m. by emailing parking@uh.edu or calling 832-842-1097.

No. All Cougar Line, Cougar Ride and on-demand shuttle services have ceased operations until further notice.

Cougar Cards still operate, but in-person operations have ceased.

Campus tours have been canceled until further notice. Those who have previously registered for a tour will be notified by email and updates to the UH tour schedule can be found here.

In the meantime, we encourage you to enjoy our virtual tours of campus life and our academic colleges. Whether you're interested in campus life or a specific academic college, our virtual visits will give you an in-depth look at what it's like to be a UH student. Additional information is available on the Campus Visit webpage.

REFUNDS

Residents who choose to move out and cancel their service agreement may do so by first completing the Cancellation Notice form, which can be found in the myHousing portal on the “COVID-19 Housing Information” page. This page also provides more specific information about moving out and refunds.

The latest information can be found on the Student Housing & Residential Life website and common questions are addressed on the Housing FAQ site.

Cambridge Oaks and Cullen Oaks are not part of UH Housing. Information for those two facilities should be directed to their respective property management office.

In most cases, yes. For details on the process to obtain a refund, eligibility and the potential impact it may have to your financial aid, visit the UH dining website.

Yes. Parking and Transportation Services has been issuing partial refunds to all students who have a current UH parking permit to cover the period from March 16-May 31, 2020, during which classes are not being held on campus.

This will be an automatic credit. All of the refunds will be returned to student accounts, regardless of the original form of payment.

Please allow up to 30 days for the refund credit to be processed.

Students who want a prorated refund because they do not need their 2019-2020 parking permits for the summer months should NOT return them to Parking and Transportation Services for the time being, either in person or through the mail. Once students are notified that permit returns are once again being accepted, they will have until May 31 to return them for the full summer prorated amount.

Parking and Transportation’s in-person customer service locations are closed until further notice. Parking and Transportation is available to answer your parking-related questions and can be reached weekdays from 7 a.m.-7 p.m. by emailing parking@uh.edu or calling 832-842-1097.

More information can be found on the UH Parking and Transportation website.

INFORMATION FOR EMPLOYEES AND STUDENT WORKERS

Consistent with the recent extension of Harris County’s “Stay Home, Work Safe” order, the University of Houston will continue operating remotely through April 30. While our campuses are technically open, all facilities are locked and remain accessible only through card readers. If it is necessary for you to access campus during this time, I ask that you notify your immediate supervisor prior to arrival.

The University’s Stay Home, Work Safe resource site provides ongoing information, forms, resource links and detail.

As a public university, UH is fully supportive of this assistance where appropriate under state law. As outlined in an email to all faculty and staff April 1, it is important that all such requests be directed through Jason Smith, Vice President for Governmental Relations, so that it can be properly assessed and accounted for and so our Office of General Counsel can draft a memorandum of understanding (MOU) between the University and the recipients. This step is not optional.

First, remember that the employee will appreciate hearing your support while they recover from the illness. You should clarify whether they have received any specific guidance from the public health department related to others in the workplace. Inform the employee that they will need to submit a Return to Campus form and be approved before they can return to campus, including telework.

Next, you can anticipate that other employees may have heard about, or suspect that, someone is out sick with the COVID-19 related illness. They will understandably have concern when they hear about a colleague who is ill. There will be concern for the colleague as well as concern over a potential exposure risk to themselves or others.

You may acknowledge that there is an individual in the unit who has tested positive for COVID-19, without identifying the individual. You may also inform employees that guidance is being sought from the city health department to determine if there is indication for quarantine or further notifications as a precautionary measure. If you are in a health care setting, additional requirements to assess risk may apply and the Occupational Health reporting procedures should be followed. If employees are able to work from home and aren’t already doing so, you can offer that as an option while waiting for the city health department guidance. If any employees are identified as having worked closely with the infected employee, they should be sent home for a 14-day period to minimize exposure to others and for those employees to monitor any symptoms.

Determining precisely what steps to take may necessitate guidance from the city health department.

The city health department has the responsibility to perform a risk assessment for those who may have been in contact with the infected employee. The city health department will work with the infected individual to identify and directly notify people who have been in close contact with the person testing positive and provide specific instructions on what form or duration of quarantine is required.

  • If the city health department determines that some co-workers had a low-risk exposure then those co-workers will be allowed to continue to work, subject to any university restrictions on return to campus, but should monitor themselves for symptoms of illness.
  • If the health department determines that some co-workers had a high-risk exposure then those co-workers will be contacted directly by the health department with instructions to self-quarantine for 14 days following exposure and contact their personal health-care provider by telephone if they become ill. Employees must complete the return to campus form for guidance regarding when they can return to work.

You should send home all employees who worked closely with that employee for a 14-day period of time to ensure the infection does not spread. Ask the employee to identify all individuals who worked in close proximity (three to six feet) with them in the previous 14 days to ensure you have a full list of those who should be sent home. When sending the employees home, do not identify by name the infected employee or you could risk a violation of confidentiality laws. If you work in a shared office building or area, you should inform building management so they can take whatever precautions they deem necessary.

Take the same precautions as noted above. Treat the situation as if the suspected case is a confirmed case for purposes of sending home potentially infected employees. Communicate with your affected workers to let them know that the employee has not tested positive for the virus but has been exhibiting symptoms that lead you to believe a positive diagnosis is possible. Do not identify by name the infected employee or you could risk a violation of confidentiality laws.

There is no easy way for you to make this determination, but you should let logic guide your thinking. Given community spread of COVID-19, international travel is no longer a key indicator. The type of symptoms the employee is exhibiting and whether he/she has been in close contact with another person with COVID-19 symptoms will be the strongest indicators. You should err on the side of caution but not panic.

The EEOC has confirmed that you can inquire into an employee’s symptoms, even if such questions are disability-related, as you would be considered to have a "reasonable belief based on objective evidence that the severe form of pandemic influenza poses a direct threat." Inquiries into an employee’s symptoms should attempt to distinguish the symptoms of COVID-19 from the common cold and the seasonal flu.

The most common symptoms of COVID-19 are fever and a dry cough. This helpful chart can help you and your employees distinguish between the COVID-19 coronavirus, the seasonal flu, or a common cold.

It is important to remember that you must maintain all information about employee illness as a confidential medical record in compliance with the ADA.

You should continue to practice preventive measures like good handwashing, covering coughs and sneezes with a tissue and staying home when you are sick and self-monitor for any COVID-19 symptoms (i.e. fever, cough or difficulty breathing). You may be contacted by the city health department because the city health department is informed if an employee tests positive for COVID-19. The city health department has the responsibility to perform a risk assessment for those who may have been in contact with the infected individual. The city health department will work with the infected individual to identify and directly notify people who have been in close contact with the person testing positive and provide specific instructions on what form or duration of quarantine is required.

If the city health department determines that some co-workers had a low-risk exposure then those co-workers will be allowed to continue to work.

If the health department determines that some co-workers had a high-risk exposure then those co-workers will be contacted directly by the health department with instructions to self-quarantine for 14 days following exposure and contact their personal health-care provider by telephone if they become ill. Employees must complete the return to campus form for guidance regarding when they can return to work.

You should continue to practice preventive measures like good handwashing, covering coughs and sneezes with a tissue and staying home when you are sick and self-monitor for any COVID-19 symptoms (i.e. fever, cough or difficulty breathing). The city health department is informed if a student tests positive for COVID-19. The city health department has the responsibility to perform a risk assessment for those who may have been in contact with the infected individual. The city health department will work with the infected individual to identify and directly notify people who have been in close contact with the person testing positive and provide specific instructions on what form or duration of quarantine is required.

If the city health department determines that some UH community members had a low-risk exposure then those individuals will be allowed to remain on campus.

If the health department determines that some UH community members had a high-risk exposure then those individuals will be contacted directly by the health department with instructions to self-quarantine for 14 days following exposure and contact their personal health-care provider by telephone if they become ill. They must complete the return to campus form for guidance regarding when they can return to campus.

Employees may work from home to the extent you are able to perform your functions remotely and with supervisor approval. Additional information is available on the Human Resources COVID-19 FAQ page.

No. Confirmed cases of COVID-19 are posted on the COVID-19 Update website. Individuals with confirmed cases of COVID-19 will not be identified.

Approval of a flexible workplace arrangement will be considered by the employee’s immediate supervisor and next level leader on a case-by-case basis. The immediate supervisor and/or next level leader can discontinue the employee’s participation in the flexible workplace initiative at any time. In order for the employee to temporarily work remotely, the following form needs to be completed between the employee and supervisor. Additional information is available on the Human Resources COVID-19 FAQ page.

COVID-19 Telecommuting Form >>

Monthly employees who are approved to work from home do not have to report any time.  Bi-weekly employees will need to continue to clock in and out.  If you are a TCD user, you will have access to clock in and out via the web clock. Please click on link for instructions.

TRAM Employee Guide >>

Student workers who are non-work-study should contact their direct supervisors if there is a question if they should report to work on campus.  The supervisor would be the person to determine if a remote work location is an option.

Students who received approval to work remotely on or before April 6, 2020 may continue to work until May 5, 2020. Those who have not received approval cannot begin to work remotely.

During these trying times, it can be difficult to manage life and work challenges.  For this reason, and to give you peace of mind, we want to make you aware of employee benefits that can help you and your dependents. See our Link:

Human Resources Benefit Services Communication 3/11/2020 >>

The Department of Homeland Security has issued an advisory warning of scams involving COVID-19, and the UH System Information Security Office is aware of phishing messages being received by faculty, staff and students. If you receive a suspicious phishing email to your UH email account, notify security@uh.edu, and be aware of the following:

  • Cyber actors may send emails to trick victims into revealing sensitive information or donating to fraudulent charities or causes.
  • Exercise caution in handling such emails – avoid clicking on links and downloading attachments.
  • Be wary of social media pleas, texts or calls related to COVID-19.
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.

CLASSES AND ACADEMICS FOR STUDENTS

Yes. All classes, and final exams, will be offered online or in an alternative format, with no on-campus instruction or testing. This includes all four summer sessions, which begin June 1, and the May mini-session. For additional information, see the Academic Calendar and Summer Financial Aid. You may also visit the Office of the Provost COVID-19 resource page.

Yes. UH will waive the student-voted mandatory fees for Student Services, the University Center, and the Campus Recreation and Wellness Center for all students who enroll in the summer term, and UH will waive the Extended Access Fee for all students who enroll in at least six credit hours in the summer term. Students may save $337.50 for six hours of enrollment.

Detailed information regarding the implementation of the Interim Undergraduate Grade Policy is available on the Office of the Provost COVID-19 resource page. Students are strongly encouraged to review the policy in its entirety. It will answer many of your questions. Should you have additional questions, please send an email to grading@uh.edu.

Detailed information regarding the implementation of the Interim Graduate Grade Policy is available on the Office of the Provost COVID-19 resource page. Students are strongly encouraged to review the policy in its entirety. After reading the policy, should you have questions, please reach out to grading@uh.edu.

Undergraduate academic advisors in all colleges have transitioned to remote/online advising. Students can make appointments through Navigate Student app in the normal way, and choose the “Remote/Online” location. While colleges are using different tools to connect with students, they all will send students connection directions before the advising appointment.

If you aren’t sure and would like to email or call your advisor directly, our Advisor contact page is here: http://www.uh.edu/provost/students/advising/

Yes. To assist graduate students who are graduating this semester and are working to complete their thesis or dissertation, the deadline for final submission of your thesis/dissertation has been extended to May 22, 2020. Please check with your college regarding the college submission deadlines.

UH Information & Technology has information is available here on how to improve your off-campus internet access as well as available resources for internet or mobile data service. The Working and Learning Offsite website also provides resources and support services for faculty, staff and students.

The UH IT Tech Support Help Desk can be reached Monday - Friday, 8 a.m. to 8 p.m., at 713-743-1411.

Blackboard and Courseware (CASA) can be accessed with a smartphone. Documents can be viewed, videos can be watched, emails can be received and sent, both Zoom and Teams work on smartphones, discussion forum can take place, and assignments can be completed.

Even if you are writing on paper, you can use Apps like CamScanner to take pictures of the pages and compile them into a pdf file for upload to your instructor.

More information on remote learning resources for mobile devices can be found on UH’s Remote Learning site.

The UH IT Tech Support Help Desk can be reached Monday - Friday, 8 a.m. to 8 p.m., at 713-743-1411.

Spring 2020 financial holds have been removed to enable students to enroll for summer and fall classes. Students can go to the University’s Enrollment Schedule for information about their enrollment appointment window and should check their myUH self-service account for specific appointment times. Priority registration opens on Friday, April 3.

Note: If you have other registration holds, including Salutations, you will be unable to enroll in summer and fall classes. Take care of those holds now.

For additional enrollment information, visit the Enrollment Services COVID-19 information page.

While in-person Enrollment Services at the Welcome Center have been temporarily suspended, our team of dedicated staff continue to be available to you. Enrollment Services can be reached Monday - Friday 9 a.m. - 5 p.m. by phone and/or email. You can also visit the Enrollment Services FAQ page for financial aid information and enrollment deadline updates.

  • Office of Admissions
  • Office of Scholarships and Financial Aid
  • Office of the University Registrar
  • Office of Integrated Enrollment Services
  • Office of Student Business Services

The Division of Research COVID-19 information page has a comprehensive update regarding the operation of UH labs.

Questions regarding instructional classes and labs should be directed to the instructor.

No. The University of Houston has ceased all face-to-face instructional activities (lectures, seminars, discussions or presentations) and will deliver all of classes remotely using online and/or virtual learning platforms until further notice.

Exams will be conducted remotely. Professors will decide how to assess learning outcomes remotely and will inform students of testing details.

Spring 2020 Commencement is postponed. We will begin planning for a late summer or early fall commencement as soon as public health conditions and operational guidelines allow.

Delaying the graduation/commencement ceremonies will not delay the actual conferring of degrees to May graduates. The latest updates, including new information about cap and gown orders, and rescheduled dates can be found here as the information becomes available.

The Campus Store (Bookstore) is offering students access to eBooks from a variety of publishers for no additional cost, details at follett.com/RedShelf, which covers about 80% of titles.

For additional non-digital materials and other items, the Campus Store has extended a free shipping offer, with no minimum purchase, to the entire campus community to fulfill any academic or personal needs that may arise.

For students’ rental returns, the Campus Store is offering free shipping return labels and is also extending the non-return period without penalty to assist with increased returns by mail.

Learn more about how the Coronavirus (COVID-19) is affecting undergraduate admissions, new students, international students, parents and transfer students by visiting this FAQ.

The Office of Admissions can be reached at:

UH has suspended all Learning Abroad spring and summer programs until further notice. This includes all faculty-led programs as well as affiliated, exchange, student service organization programs, sponsored scholarship, fellowship, or research opportunities abroad, and any other programs that would be considered international travel for curricular or co-curricular purposes.

Fall programs are currently able to be planned, however the Learning Abroad office will provide this support to students understanding that this opportunity may change based on the evolving situation.

If you have questions or need assistance, please contact your Learning Abroad advisor directly. You can set up a remote advising appointment on Navigate. Learning Abroad is under the Support Services tab.

Classes will be held online until further notice. Due to the travel restrictions/bans, we are not sure if the international student would be permitted to return to the United States. We encourage international students to contact the International Student and Scholar Services Office (ISSSO) for information on individual situations.

Yes. International students must report their physical U.S. address within 10 days of the change. Please contact the International Student and Scholar Services Office (ISSSO) for further assistance.

No. Per the Student and Exchange Visitor Program (SEVP) guidelines, UH has the flexibility, as long as you maintain your full-course load.

Yes. The International Student and Scholar Services Office (ISSSO) will notify students if there are any changes in how the workshops will be offered in the future.