Employee Spotlight
Rosie Guajardo, Jordy Stiggs and Janicee Mack
The University Services Department
now has a service unit to help
answer your questions regarding
parking, dining services, vending
and real estate services and many other
services on campus. The team of
three work diligently to provide
accurate information and customer
friendly service each time they
answer the phone.
Rosie Guajardo, the team leader,
notes that it is important to have
staff with a desire to serve and a
friendly disposition in order to
give the customer a positive
experience. Rosie says a successful
service unit needs the kind of
people who find fulfillment in
helping others find answers to their
questions or concerns.
Rosie has been providing service via
the phone since 2004 when she joined
the UH Information Technology team
and helped departments with their
telecommunication needs. In 2007,
she joined the Administration and
Finance Customer Service Center
where she became familiar with human
resources, training, business
processes and other aspects of A&F.
Today Rosie is busy assisting not
only UH employees but students as
well.
"The majority of the calls we
received are about parking. Students
call asking questions about their
parking permits or to find out what
to do about a parking citation. To
manage the large numbers of calls we
get everyday, I am grateful to have
Jordy and Janicee on my team," notes
Rosie. Jordy Stiggs and Janice Mack
recently joined the University
Services service unit from the parking
and transportation area where they
were already assisting students
register for parking permits and get
around the campus.
When asked what they would want the
campus to know about the service
center, Janicee said, "Call or email
us with your questions and comments
about parking, food service, the
copy center, the bookstore, vending
machines, or anything else that is
concerning a service on campus. If
we don't know the answer, we'll
definitely get it for you."
