Administration and Finance Focus


April 2009
July 2011
Employee Spotlight �
Don Yackley

Student Spotlight �
Cindy Ha

Events Calendar


Auxiliary Services
Auxiliary Scholarships Made Easy with Online

Key Changes in July 2011

Wheeler Reconstruction Traffic Impacts

OSU Supports S-STAR Initiative

Health and Biomedical Science Center Progress


HUB Statistics for May and June 2011

Direct Deposit for Employee Reimbursements

Mileage Rate Change

Citibank P/T Cards

Payroll Suspense

Green UH
McAlister�s Deli Enters Tea Town USA contest to win $7,500 for Green UH
Green Initiatives Showcased on Display Boards

Urban Harvest � Using Nature to Control Pests

Guillermo De Los Reyes Heredia Named New Faculty-in-Residence

Bryan Haver Wins National Award

Guest Assistants on the

IT Service Request Improvements Made for On-Campus Residents

Human Resources
Benefits fair

Office Supply Swap at the Benefits Fair

Staff Tuition Scholarship applications now accepted

Parking and Transportation

Stadium Garage Construction � 15D/F Lot Realignment

Going the Distance: Browand Completes Ironman Challenge

Printing and Postal-

USPS Resumes Accepting Mail to Canada

Discount on Postage with Mobile Bar Code

UH Printing and Postal Services 5th Annual Customer Appreciation Day

Public Safety
Departmental Business Continuity Plans

Emergency Management � Hurricane Season

Learn How You Can Do YOUR Part to Prepare UH


Quick Tip: For enrollment services questions, students can call 713/743-1010.

If you have comments or would like to submit an article to future newsletters, contact Lindsay Blagg at by the 20th of each month.




UH residents get an upgrade to their service request process starting on July 5. IT service requests will now be routed directly to the IT technicians to allow for faster, more efficient response times.

With the process before, residents could submit a �Fix It Request� on the housing website or dial �36060� for all maintenance, housekeeping and IT problems. The request would then get routed to the appropriate department. However, with the new process, residents are able to go directly to the source by calling �31411� or choosing �Submit An IT Request� from the Fix It Request site. Residents will be able to submit their service requests 24 hours a day, 7 days a week.

�This process is more efficient and timely because IT issues are reported directly to the support desk that is in tune with all the IT services, has the expertise, and has the staffing levels to rapidly respond,� said David Johnson, Executive Director for Technology Services and Support.

IT can handle residents� service issues relating to cable, phone, Ethernet/wireless access and security door card swipe malfunctions. Once a request is submitted, the resident will receive an email notification to confirm their request was successfully submitted. Then, once the request has been resolved, the resident will receive another email notification.

Students will be able to check the status of their requests through RLH�s Fix It webpage at Although the submission process has changed, the same skilled technicians will be answering the requests.

Summer residents will be informed of the changes through email and posted flyers. All applicable housing staff will also receive notice and necessary training regarding the process.

For more information on Residential Life and Housing, visit