Administration and Finance Focus

 

                                                                                                               

IT SERVICE REQUEST IMPROVEMENTS MADE FOR ON-CAMPUS RESIDENTS

UH residents get an upgrade to their service request process starting on July 5. IT service requests will now be routed directly to the IT technicians to allow for faster, more efficient response times.

With the process before, residents could submit a �Fix It Request� on the housing website or dial �36060� for all maintenance, housekeeping and IT problems. The request would then get routed to the appropriate department. However, with the new process, residents are able to go directly to the source by calling �31411� or choosing �Submit An IT Request� from the Fix It Request site. Residents will be able to submit their service requests 24 hours a day, 7 days a week.

�This process is more efficient and timely because IT issues are reported directly to the support desk that is in tune with all the IT services, has the expertise, and has the staffing levels to rapidly respond,� said David Johnson, Executive Director for Technology Services and Support.

IT can handle residents� service issues relating to cable, phone, Ethernet/wireless access and security door card swipe malfunctions. Once a request is submitted, the resident will receive an email notification to confirm their request was successfully submitted. Then, once the request has been resolved, the resident will receive another email notification.

Students will be able to check the status of their requests through RLH�s Fix It webpage at http://fixit.housing.uh.edu/. Although the submission process has changed, the same skilled technicians will be answering the requests.

Summer residents will be informed of the changes through email and posted flyers. All applicable housing staff will also receive notice and necessary training regarding the process.

For more information on Residential Life and Housing, visit www.housing.uh.edu.