IT SERVICE REQUEST IMPROVEMENTS MADE FOR ON-CAMPUS RESIDENTS
UH
residents get an upgrade to their
service request process starting on
July 5. IT service requests will now
be routed directly to the IT
technicians to allow for faster,
more efficient response times.
With the process before, residents
could submit a �Fix It Request� on
the housing website or dial �36060�
for all maintenance, housekeeping
and IT problems. The request would
then get routed to the appropriate
department. However, with the new
process, residents are able to go
directly to the source by calling
�31411� or choosing �Submit An IT
Request� from the Fix It Request
site. Residents will be able to
submit their service requests 24
hours a day, 7 days a week.
�This process is more efficient and
timely because IT issues are
reported directly to the support
desk that is in tune with all the IT
services, has the expertise, and has
the staffing levels to rapidly
respond,� said David Johnson,
Executive Director for Technology
Services and Support.
IT can handle residents� service
issues relating to cable, phone,
Ethernet/wireless access and
security door card swipe
malfunctions. Once a request is
submitted, the resident will receive
an email notification to confirm
their request was successfully
submitted. Then, once the request
has been resolved, the resident will
receive another email notification.
Students will be able to check the
status of their requests through
RLH�s Fix It webpage at
http://fixit.housing.uh.edu/.
Although the submission process has
changed, the same skilled
technicians will be answering the
requests.
Summer residents will be informed of
the changes through email and posted
flyers. All applicable housing staff
will also receive notice and
necessary training regarding the
process.
For more information on Residential
Life and Housing, visit
www.housing.uh.edu.
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