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New Virtual System Does Away With Standing in Line at Parking Office

By Bob Browand

The first two weeks of the fall semester historically is always the busiest time of the year for the Parking and Transportation Services customer service location in University Lofts. Students flock to the office for all sorts of parking-related issues.

This year, however, with the COVID-19 situation, having lines of people in close proximity to one another is out of the question. But we have a solution!

Get in a Virtual Line

To keep everyone safe, we are not accepting walk-ins. Instead, we are asking everyone to line up in a “virtual” line. Rather than standing and waiting in a long line at the office, this new system will allow you to wait wherever you want until it is your turn to be helped.

How Does it Work? 

  QLess screenshot 1

Parking and Transportation Services is among a handful of departments on campus who are utilizing the QLess virtual system. There are several ways you can get in a line:

1. Text uhparking to 832-924-3542.

  • You will receive a text asking you which line you would like to join: Permit, Citation, Parking Questions, or METRO Services.
  • Depending on which line you choose, you will be asked several other questions, including your name.
  • You will receive a text with an estimated wait time.
  • Another text will summon you to the office when you are nearing the front of the line.

2. Click this link.

  • You will be asked the same general questions as if you used the text option.
  • You will also be asked for your cell phone number to receive the text updates.
  • This methods also gives you the option to make an appointment to come at a set date and time.

3. Use the app.

  • Download the QLess app to your phone.
  • Open the app and search for "University of Houston."

4. Scan the QR code.

QR code for QLess

Make an Appointment

The appointment option allows you to choose the specific day and time that is most convenient for you from the available appointment times. You just show up at your appointed time, let a customer service representative know you have an appointment, and someone will assist you!

You can set an appointment for a day from now, a week from now, or even a couple of weeks from now. The system will send out automatic emails as reminders of when that appointment is approaching.

        Appointments in QLess

Although this new system will be most valuable during the first two weeks of the semester, it will be in place throughout the year. Since nobody really knows when the Covid-19 situation will subside, access to a virtual line or appointment will continue to be a valuable tool.

We think you will find it easy to use and a great system. If and when you use it, we would welcome feedback – both good or bad – regarding your experience. You can leave it in the comment section below or email it to

posted: Wednesday, Aug. 19, 2020