Frequently Asked Questions (FAQ)
Meal plans are purchased under your AccessUH account and the values are placed on your Cougar Card. Based on the type of meal plan you purchase, meals are deposited on your Cougar Card as a “count” that can only be used in the all-you-care to eat dining facilities. You simply swipe your card at the cashier’s station and a count is deducted from your available balance.
The Shasta Pass Unlimited meal plan allows you to access the all-you-care-to-eat dining facilities as many times as you wish, seven days a week. You are limited to one swipe every 30 minutes.
Guest passes are provided to allow students the option of treating a guest to a meal. The Shasta Pass Unlimited meal plans come with 20 guest passes.
If school has not started, you may make as many changes to your meal plan as you would like. After the first residential meal (when the dining hall opens up at the start of the semester) and before the 12th class day, you are allowed to make only one meal plan change per semester. You can change your meal plan by logging in to AccessUH and selecting the Cougar Card icon.
Residential students living in Moody Towers, the Quadrangle, Cougar Village I, Cougar Village II and Cougar Place are required to be on a residential meal plan. Therefore, commuter meal plans are not available to residential students. Residential students are required to have a residential meal plan each semester of the academic year. Meal plans selected in the fall semester will carry over to the spring semester. Commuter students may purchase any meal plan for the semester and will need to select a new meal plan each semester.
Cougar Cash accounts are purchased under your AccessUH account and the values are placed on your Cougar Card. The dollar value of the Cougar Cash that you purchased is deposited on your Cougar Card and can be used at any UH Dining Services location on campus, including the all-you-care to eat dining facilities. Cougar Cash can also be used at our partner locations on campus: McAlister’s Deli, Shasta’s Cones and More and Tealicious. Simply swipe your card at the cashier’s station and the amount is deducted from your available balance.
Your meal plan account expires at the end of each semester and does not roll forward. Your Cougar Cash account balances continue to roll over each semester and will be forfeited after one year of inactivity. Cougar Cash balances are not refundable.
Yes, you can replenish your Cougar Cash account using a credit card by logging in to AccessUH. Select the Cougar Card icon and then select “Replenish Cougar Cash” under the “Meal Plan” tab. Please note that you must purchase your meal plan/Cougar Cash plan within a current semester before you will be allowed to add additional money online at AccessUH.