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Enrollment Services Coronavirus (COVID-19) FAQs



Any changes in academic calendar dates due to COVID-19 are reflected on the University’s Academic Calendar.

Changes to the final exam schedules due to COVID-19 are reflected on Final Exam Schedule webpage.

There are no changes to the current payment deadlines. However, Student Business Services is available to discuss and provide assistance with your specific payment needs. Please contact them at the number provided below.


To continue mitigating the risk of COVID-19 and to practice social distancing, the Welcome Center is currently providing limited in-person services. 

Spring 2022 Welcome Center Hours
8 a.m. to 5 p.m. Monday-Thursday
9 a.m. to 5 p.m. Friday

Additionally, Enrollment Services is continuing virtual appointments through the Spring 2022 semester. These offerings will continue to support students who may have questions for the Office of Admissions, the Office of the University Registrar, Scholarships and Financial Aid, and Student Business Services. To learn more and schedule an appointment, visit our virtual appointment page here!

Spring 2022 Scheduled Virtual Appointment Hours
8 a.m. to 5 p.m. Monday-Thursday
9 a.m. to 5 p.m. Friday

Our Enrollment Services Call Center is still open to assist students. Here’s how to reach each department: (713)-743-1010. We will also be available through email. Please visit our various department websites for more information.

Spring 2022 Call Center Hours
8 a.m. to 5 p.m. Monday-Thursday
9 a.m. to 5 p.m. Friday


Your financial aid will not be negatively impacted due to any changes related to COVID-19.

The University of Houston has two funding sources available to assist students whose studies have been disrupted by the COVID-19 pandemic: the Higher Education Emergency Relief Fund (HEERF III) through the American Rescue Plan (ARP) and the Cougar Emergency Fund.

The blanket awards of CARES Act Emergency Grants to eligible students have all disbursed. Only students who can document "expenses due to the disruption of campus operations due to coronavirus"  in excess of the initial grant, will receive more funding through the CARES Act Grant/Cougar Emergency Fund Request Form. Please do not submit the form if you cannot document expenses in excess of your initial grant. Also, please note that CARES Act funding is not intended to cover lost wages. We know this is a great need for many of our students, but the law does not allow us to cover lost income with these funds.

To learn more about the application process, please visit our COVID-19 Financial Aid website.

For information on how UH has administered funds received from the federal CARES Act Grant, please refer to the Higher Education Emergency Relief Funds Reporting page.

The Office of Scholarships & Financial Aid is committed to assisting UH students through the financial challenges associated with COVID-19. Students who need additional assistance for education-related expenses are encouraged to call a financial aid representative at 713-743-1010, option 5, to discuss currently available assistance options.

We strongly suggest contacting your student loan servicer to ensure you know all the details specific to your student loan and your eligibility for this relief. If you do not know who services your loan, you can look up your loan information at

The U.S. Department of Education (ED) has suspended through January 31, 2022 all payment requirements for Federal Student Loans that are held by the US Department of Education (ED). This includes loans borrowed through the Federal Direct Loan Programs (subsidized, unsubsidized, Parent PLUS and Grad PLUS) and some loans made through the Federal Family Education Loan Program (FFELP) if they are held by the federal government, and not a commercial lender.

Federal Perkins Loans and private student loans DO NOT QUALIFY for suspended repayment. These loans and commercially held FFELP loans may, however, allow for payment deferment under previously established forbearance or hardship provisions. These must be granted by the loan servicer before you stop making payments.

Not making required loan payments could have serious consequences, so we strongly suggest that you do not stop making loan payments until you have confirmation that your payments are suspended due to the CARES Act or your loan servicer has applied a requested deferment.

Again, please contact your student loan servicer to ensure you know all the details specific to your student loan and your eligibility for any relief. You can find your loan servicer(s) at

No. Emergency financial aid grants under the CARES Act are qualified as disaster relief payments under section 139 of the Internal Revenue Code. This grant is not includible in your gross income. For more information, please visit the Internal Revenue Service website.

No. Because the emergency financial aid grant is not includible in your gross income, you cannot claim any deduction or credit for expenses paid with the grant including the tuition and fees deduction, the American Opportunity Credit, or the Lifetime Learning Credit. For more information, please visit the Internal Revenue Service website.


Tuition dollars and student service support fees support the delivery of our educational mission. The majority of courses for Fall 2021 will be held face-to-face, but some will continue to be taught in a variety of formats (HyFlex, synchronous online and asynchronous online), creating choices and options for students that include digital resources, learning platforms and enhanced support for completing coursework remotely.

Tuition will remain the same regardless of the choice of course delivery options. Though we recognize distance learning presents obstacles to the well-rounded college experience students receive on campus, we continue to deliver the high-quality educational experience you have come to expect from the University of Houston.

Yes! The cashier's office will be open for payments from 8 a.m. to 5 p.m. Monday - Thursday, and 9 a.m. to 5 p.m. on Friday. For other methods of payment, you may make your payments through either of the following options:

  • Credit card or e-check through myUH.
  • Check, cashier’s check, or money order mailed to the address below. (Please do not mail cash payments.)
    • Student Business Services
      Cashier's Office
      Ezekiel W. Cullen
      4302 University Drive, Room 9
      Houston, TX 77204-6033

If you need to speak with Student Business Services, you can call us at 713-743-1010, option 6 from Monday to Thursday, 8 a.m. to 5 p.m. and Friday, 9 a.m. to 5 p.m.


Please visit this Q&A created by the U.S. Department of Veterans Affairs for more information.


No, the Interim Grade Policy will not be extended through the Fall 2021 semester. Courses have resumed the standard grading policy.

The standard grading polices for undergraduates may be found in the Undergraduate Catalog.

Undergraduate Catalog - Grades Policy


For questions about Undergraduate Admissions, please visit the Office of Admissions’ COVID-19 FAQ page.