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Enrollment Services Coronavirus (COVID-19) FAQs



Changes in spring 2020 academic calendar dates due to COVID-19 are reflected on the University’s Academic Calendar. Access the Academic Calendar here.

Summer/fall 2020 registration will begin as scheduled (by priority appointment) on April 3. Please visit the Enrollment Schedule online for all summer/fall 2020 registration information.

Changes to the spring 2020 final exam schedule due to COVID-19 are reflected on the Spring Final Exam Schedule webpage. Access the Spring Final Exam Schedule here.

There are no changes to the current payment deadlines. However, Student Business Services is available to discuss and provide assistance with your specific payment needs. Please contact them at the number provided below.


To mitigate the risk of COVID-19 and to practice social distancing, Welcome Center staff are working remotely until further notice. However, our Enrollment Services Call Center is still open to assist students Monday through Friday from 9am-5pm. Here’s how to reach each department: (713)-743-1010. We will also be available through email. Please visit our various department websites for more information.


Your spring semester financial aid will not be negatively impacted due to any changes related to COVID-19. As per our usual procedure, after final grades are in for spring, some students may need to submit an appeal to maintain scholarships or Satisfactory Academic Progress (SAP). However, the University expects to be extremely flexible in reviewing appeals, in compliance with applicable guidance.

For students only enrolled in Spring Session 1, dropping a single class will have no impact on their Financial Aid. Students who are enrolled in Session 5 and 6 should consult with a Financial Aid advisor before initiating a drop. Students who are considering a full withdrawal from all spring courses should consult with a Financial Aid representative or a member of the Integrated Enrollment Services team to discuss potential impacts to their financial aid. Contact information can be found above.

The University of Houston has two funding sources available to assist students whose studies have been disrupted by the COVID-19 pandemic: the federal Coronavirus Aid, Relief, and Economic Security Act (the CARES Act) and the Cougar Emergency Fund.

The blanket awards of CARES Act Emergency Grants to eligible students have all disbursed. Only students who can document "expenses due to the disruption of campus operations due to coronavirus"  in excess of the initial grant, will receive more funding through the CARES Act Grant/Cougar Emergency Fund Request Form. Please do not submit the form if you cannot document expenses in excess of your initial grant. Also, please note that CARES Act funding is not intended to cover lost wages. We know this is a great need for many of our students, but the law does not allow us to cover lost income with these funds.

To make the application process as easy as possible, students can apply for funding from either program using a single application, the CARES Act Grant/Cougar Emergency Fund Request form. To get the application, please call the Office of Scholarships and Financial Aid at 713-743-1010, option 5, or email at

For information on how UH has administered funds recieved from the federal CARES Act Grant, please refer to the CARES Act Reporting page.

No. Emergency financial aid grants under the CARES Act are qualified as disaster relief payments under section 139 of the Internal Revenue Code. This grant is not includible in your gross income. For more information, please visit the Internal Revenue Service website.

No. Because the emergency financial aid grant is not includible in your gross income, you cannot claim any deduction or credit for expenses paid with the grant including the tuition and fees deduction, the American Opportunity Credit, or the Lifetime Learning Credit. For more information, please visit the Internal Revenue Service website.

The Office of Scholarships & Financial Aid is committed to assisting UH students through the financial challenges associated with COVID-19. Students who need additional assistance for education-related expenses are encouraged to call a financial aid representative at 713-743-1010, option 5, to discuss currently available assistance options.

We strongly suggest contacting your student loan servicer to ensure you know all the details specific to your student loan and your eligibility for this relief. If you do not know who services your loan, you can look up your loan information at

The U.S. Department of Education (ED) will suspend through September 30, 2020 all payment requirements for Federal Student Loans that are held by the US Department of Education (ED). This includes loans borrowed through the Federal Direct Loan Programs (subsidized, unsubsidized, Parent PLUS and Grad PLUS) and some loans made through the Federal Family Education Loan Program (FFELP) if they are held by the federal government, and not a commercial lender.

Federal Perkins Loans and private student loans DO NOT QUALIFY for suspended repayment. These loans and commercially held FFELP loans may, however, allow for payment deferment under previously established forbearance or hardship provisions. These must be granted by the loan servicer before you stop making payments.

Not making required loan payments could have serious consequences, so we strongly suggest that you do not stop making loan payments until you have confirmation that your payments are suspended due to the CARES Act or your loan servicer has applied a requested deferment.

Again, please contact your student loan servicer to ensure you know all the details specific to your student loan and your eligibility for any relief. You can find your loan servicer(s) at

Our scholarship priority deadline for university funded merit scholarships required students to submit their application, application fee, transcripts and test scores by November 15, 2019. The general University scholarship deadline was in mid-February and also required a complete admission file. As a result, our scholarship processes for fall 2020 were complete when students were able to take and submit an SAT or ACT. There is absolutely no impact on financial aid if a student is unable to take their SAT or ACT.


Students may be eligible for a prorated credit due to COVID-19 for unused Student Housing and Residential Life, Dining Services, or Parking and Transportation Services. Please note: If a student has an outstanding balance due to the university, credit will be directly applied to any remaining charges from the university. Once all debt to the university has been satisfied, any remaining credit balance will be issued to the student as a refund based on their refund preferences. We encourage all students to check their refund preferences and to consider how this funding can be utilized toward current living or future school related expenses. Students should contact the Office of Student Business Services for more information regarding refunds.

We understand there has been confusion about tuition and fees being charged during the University of Houston’s challenging shift to remote education.

While coursework may be altered and presented differently, our faculty and support staff are still working diligently to provide our students a first-rate education.  For this reason, tuition is unchanged and fees, which are mandatory and constant regardless of instruction delivery, remain the same. Should you have any additional questions regarding a current or future bill, please feel free to reach out to Student Business Services during normal business hours Monday-Friday at 713-743-1010, option 6.


For step-by-step undergraduate, graduate, and faculty instructions, please visit this guide.


For questions about Undergraduate Admissions, please visit the Office of Admissions’ COVID-19 FAQ page.