The first step to providing great customer service may begin with a simple question — how may I help you — but it ends with satisfied students, faculty and staff.

And, that’s the goal of “Outstanding Customer Service,” a free workshop that will be held from 2 to 4 p.m. Aug. 11 in University of Houston Science Center’s Room 102.

“The key to outstanding customer service is providing accurate information, as well as being prompt and courteous in your reply,” said Monica Baisden, training coordinator in the human resources department, which is sponsoring the workshop.

At the seminar, Baisden will discuss the fundamentals of customer service, ways to improve customer service skills and telephone and electronic mail etiquette.

“Customer service is all about attitude, and the way you present yourself to your customer,” she said. “First impressions are always important, especially for higher education institutions such as the University of Houston.”

Dawn Simmons
dtsimmon@central.uh.edu