General FAQ

Various Frequently Asked Questions About Support for College Equipment and Software

  1. What is the Microsoft Dreamspark and how do I use it?
  2.  As a faculty or staff member, how do I get support for problems with my computer, software or networking needs?

1. What is the Microsoft Dreamspark and how do I use it?

Microsoft makes certain software packages available for use in academic coursework at selected colleges and academic institutions. Software can be downloaded by College of Technology students at the following Microsoft Dreamspark web site.

Click here for directions on how to get software.

Click here for directions for finding code keys.

Eligible Technology students log onto the Dreamspark web site using their UH email alias and the password that is mailed to them from ELMS. If you forgot or did not get your password, then choose the 'Forgot your Password' button on the Dreamspark web site. Fill in the First Name, Last Name, and User Name if not already there. A password will be emailed to you.

Your UH email alias is used to access the Dreamspark web site. The UH email alias must be set up to direct mail to the email service of your choice. You may check where your alias sends mail and change that destination in your myUH (Peoplesoft) account. Click here for directions.

 

2. As a faculty or staff member, how do I get support for problems with my computer, software or networking needs?

You can fill out a technical support form to get help with your technical needs. These should be used for issues relating to technical equipment used in the College of Technology, such as computers, audio-visual equipment and networking apparatus. This request will be logged into the UH information technology system and will then be assigned to the appropriate person in the IT group of the College of Technology.