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Frequently Asked Questions

Click on a question to see the answer

  1. How do I log on to the network?

    To log on to the network, press the Ctrl, Alt, and Delete keys at the same time. When the logon screen comes up, you will type in your CougarNet username in the User Name box and your password in the Password box. Then click the OK button or press the Enter key.

    When you have finished your session at the computer, be sure and log off the network. This will close your account until you log on again. If you do not log off, the next individual using the computer will have access to your account.

  2. Where can I get help if I have a problem?

    If the problem is with the computer hardware or software, talk with the IT staff at the IT Service Desk on the third floor (Suite 304) of the George Building. You also can e-mail the IT staff if you have questions or call them at (832) 842-2999.

    If the problem concerns how you use a program on the computer (e.g., "How do I format this column of numbers in Microsoft Excel?" or "How do I find this site on the web, etc.?" ), you can ask the IT staff. If the IT staff cannot help you, call the UH Help Desk at (713) 743-1411.

  3. I don't have a computer at home. Can I use the computers to do things like write and print personal letters or do my home budget?

    No. The computing resources are ONLY to be used for educational and instructional purposes, or for university business. Writing and printing personal letters, doing your home budget, and scanning personal pictures are examples of activities that are not allowed. If you have questions about whether your activities meet the usage guidelines, please talk the IT staff.

  4. Do you have a CD or DVD 'burner' for making CDs and DVD's?

    All computers are equipped with DVD+RW drives (burners), which will create data or media CDs and DVD's. The burners are for EDUCATIONAL use only and are NOT to be used for creating CDs or DVD's for personal use. They also are NOT to be used to copy copyrighted software, media (audio or video), or text. Copyright protection will be strictly enforced and individuals caught violating a work's copyright will be referred to the appropriate university authorities.

  5. I'm going to do a presentation in class. Does the classroom have a computer?

    All classrooms are equipped with a computer and projector for presentations.

  6. Is the lab open on the weekend?

    The open computer lab is open on Saturday from 9 a.m. to 4:45 p.m., but is closed on Sunday.

  7. I have to use a particular program for a class I'm taking and it is not on the computer in the Open Lab. What do I do?

    If the program is not on the computers in the open lab, most likely the instructor has not requested that it be added. If your instructor requires that you use a specific program at UH Sugar Land and it is not on the open lab computers, talk to the IT staff first. Because of licensing issues, there is a strict process that is followed before software is added, so please be patient.

  8. If I have a university e-mail account, how do I access my e-mail from UH Sugar Land?

    Students having an account can click here to access their account over the Internet.

  9. Can I save my own work or install new programs on the computer's hard drive or the network server?

    No. The need to maintain security on the campus network requires strict controls over what is added to the computers and the network servers. Therefore, individuals may not install programs or save data files on a computer or to the servers. Students should save their data files to CD's, DVD's, or USB memory devices (such as pen drives, flash drives, etc.) If any files are saved to the computer's hard drive, they will be automatically erased when the computer is re-booted. In an emergency, please contact the IT staff for assistance.

  10. If I have my own laptop, how do I connect to the wireless network?

    Students or guests with their own laptop can connect to the wireless network. For instructions on how to connect to the network, click here