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IT Support

Technical Support

GCSW faculty and staff requiring technical assistance from our local support provider (Mr. Nguyen, David) should use the form below instead of calling the office.

Directions: Click on the link below, type your username and press ‘Enter’ or ‘Return’ key. The remaining fields will fill automatically. Describe your problem and click the ‘submit’ button. You will receive an email confirming your request.

WebCT Support

Current WebCT classes, faculty and students who need support in using WebCT tools should send an email to the GCSW Graduate Technology Assistants, at In the email, please include the course number and course instructor so that we may assist you promptly. If you need immediate WebCT help, please call the UH Main Help Desk at 713-743-1411

Password Reset

You may reset forgotten or expired passwords in the following ways. Your Cougar 1Card, the official UH identification card, will be used to verify your account.

  • Online - Password Reset Web Site at
  • By Phone - IT Support Center (Help Desk) - (713) 743-1411, 24 hours a day, 7 days a week (except university holidays)
  • In Person - IT Support Center (Walk-up) - Room 58 Tech Commons in MD Anderson Library, 8 a.m. to 8 p.m., 7 days a week (except university holidays)

NOTE: The Safari browser for Mac is not supported for these support resources.