Frequently Asked Questions

Q: How do I request service?
Q: What is a billable request?
Q: What is a non-billable request?
Q: What is the method of payment for services?
Q: Who is a Certifying Official?
Q: Is there a Lost & Found?
Q: Is there a charge for painting a room?

How do I request service?
A: There are (3) ways to report problems to Plant Operations Customer Fix-It Center.

1. Online at http://www.uh.edu/plantops
2. Call Customer Service 713-743-4948
3. Walk-in (General Services Building, Room 121D)

What is a recoverable request?
A: A recoverable requests is a request for which a department will be charged, such as event setups, re-keying, re-carpeting, etc.

What is a service request?
A: A service request is request for which there is no charge to the department, such as leaking faucets, hot&cold adjustments, no power, replacing lights, general custodial cleaning, pest control, etc.

What is the method of payment for services?
A: Departments can pay with cash, check, or through their cost center. Cash and check payments must be made in person to the Customer Service office, General Services Building, room 121-D.

Who is a Certifying Official?
A:The Certifying Official is usually your College of Business Administrator or Division of Business Administrator and is responsible of certifying any work request and to provide billing information.

Is there a Lost & Found?
A: Yes. For questions regarding missing items, contact the Custodial Department at 713-743-5686.

Is there a charge for painting a room?
A: Rooms are repainted without charge every ten years. Repainting taking place within ten years includes an associated cost.