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Performance Survey

Instructions: Please fill in the name of the project, your name and choose the number that best describes your level of satisfaction for each of the questions. Please note, that this survey contains two parts, a planning and design section and a construction section. Please note that the term User has been used throughout this page to represent the department being served.
 
Please review using the following scale:
N  Not observed 1 Very dissatisfied
2  Somewhat dissatisfied 3 Met expectations
4  Somewhat exceed expectations 5 Greatly exceed expectations

Project Planning and Design performance:
 
The project initiation process was clear and easy to understand.
The program was complete in detailing the needs of the Users.
The Concept Meetings were effective in addressing the requirements of the Users.
The final Schematic Design was one that met the needs of the User.
The User was included as effective members of the planning team.
The Project Design Manager responded in a timely manner to User requests.
The Project Design Manager demonstrated flexibility in his/her approach to meet the project needs.
The Project Design Manager demonstrated the appropriate leadership/team role throughout this project.
The Project Design Manager demonstrated professionalism throughout the project.
The Project Design Manager kept the Users informed as to the progress of the project.
The Design Consultant team responded in a timely manner to various requests.
The Design Consultant team demonstrated flexibility in their approach to the concept and design solutions.
The Design Consultant team consistently demonstrated a cost-effective approach throughout all phases of the project.
The final product (building design) was what you expected.
The final product (building design) was cost effective.
The total overall experience of the Users was positive.
The overall planning and design process was effective.
Design and development were completed in a timely matter.
Comments:
What element of the service provided by the Facilities Planning and Construction was most critical to meeting/exceeding your expectations?
 

Suggested Improvements:

 
Project Construction Performance:
 
The User was included as an effective member of the construction management division team.
The Construction Project Manager responded in a timely manner to User requests.
The Construction Project Manager demonstrated flexibility in his/her approach to meet project needs.
The Construction Project Manager assumed the appropriate leadership/team role throughout the project.
The Construction Project Manager demonstrated professionalism throughout the project.
The A/E consulting firm consistently demonstrated a cost-effective approach though-out all phases of the project.
The User was aware of the status of project funds throughout the construction process.
The User received a reconciliation of all project funds upon completion of the project.
User was informed and made aware of all changes made on the project.
The final product (building structure) was what you expected.
The final cost of the project was within expectations.
The project was completed in a timely manner.
The total overall experience of serving as a User Coordinator was positive.
The overall construction process was effective.
 
Comments:
What element of the service provided by the Facilities Planning and Construction was most critical to meeting/exceeding your expectations?
 

Suggested Improvements:

 
Thank you for completing this questionnaire, please click send to submit your answers.